It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data
PACKAGING AND PRICING
$31USD/agent/month
$55USD/agent/month
Everything in Live Chat Startup, plus:
Everything in Live Chat Plus, plus:
Included Services Everything in Ticketing Plus, plus: Included Services
Ticketing Plus
Ticketing Ultra
Included Services
Included Services
Included Services
Included Services
Queue
Included Services
Voice
Included Services
Booking
Everything in Live Chat Plus, plus:
Included Services
Bot Actions
Everything in Live Chat Ultra, plus:
Included Services
Bot Actions
Get a solution configured to your specific needs (any of the below channels starting from $10 month/agent)
Live Chat StartupStart Free Trial | Live Chat PlusStart Free Trial | Live Chat UltraContact Sales | |
Included Channels | |||
Live Chat (web, mobile and desktop) |  | | |
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Add-on | Add-on | Add-on | |
SMS | Add-on | Add-on | Add-on |
Add-on | Add-on | Add-on | |
Add-on | Add-on | Add-on | |
Add-on | Add-on | Add-on | |
WhatsApp Business | Add-on | Add-on | Add-on |
Knowledge base | Add-on | Add-on | Add-on |
Add-on | Add-on | Add-on | |
LINE for Business | Add-on | Add-on | Add-on |
Telegram | Add-on | Add-on | Add-on |
Internal ticketing | Add-on | Add-on | Add-on |
Secure messaging | Add-on | Add-on | Add-on |
Messenger | Add-on | Add-on | Add-on |
Security & Compliance | |||
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Credit card masking | | ||
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Personalization | |||
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Pre-chat survey (with custom fields) | | | |
Post-chat survey (with custom fields) | | | |
Advanced automatic chat invitation | | | |
Export chat transcript | | | |
Multiple campaigns | | | |
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Upload your own design for adaptive chat button types | | ||
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Display chat button on specific domains only | | ||
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Chat Routing | |||
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Chat queue | | | |
Route chats by agent | | | |
Route chats by department | | | |
Route chats by customer priority rank | | | |
Route chats by chat campaign | | | |
Route chats by skill | | ||
Advanced rule-based chat routing | | ||
Assign chats by agent capacity | | ||
Assign chats by round robin | | ||
Assign chats by load balancing | | | |
Backup department | | ||
For Agents | |||
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Visitor chat history | | | |
View offline messages | | | |
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Sent and seen indicators | | | |
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Visitor typing indicator | | | |
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View chat transcripts | | | |
Visual and audio alerts | | | |
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Capture visitors | | | |
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Auto end chats | | | |
Group chats by status | | | |
Pin chats to the Live Chat tab | | | |
Typing sneak peek | | | |
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Add-on | Add-on | Add-on | |
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Automatic translation | | ||
Wrap-up comments and tags | | | |
Manual proactive chat | | | |
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For Managers | |||
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Custom fields | | | |
Department broadcasting | | | |
Custom variables | | ||
Custom away status | | ||
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Advanced rule-based chat routing | | ||
Rule-based chat distribution | | ||
Restricted words | | ||
Analytics | |||
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Advanced real time | | ||
Availability | | ||
Canned message usage | | | |
Agent performance | | | |
Visitor rating | | | |
Pre-chat survey report | | | |
Post-chat survey report | | | |
Conversion report | | ||
Wrap-up report | | ||
Queue | | ||
Wait time | | ||
Chat transfer | | ||
Efficiency | | ||
Workload | | ||
Auto invitation | | | |
Manual invitation | | | |
Chat source | | ||
View reports by campaigns | | | |
View reports by department | | | |
View reports by agent | | | |
View reports by visitor segment | | ||
Export report data | | | |
Reports by 24/7 or half-hour distribution | | ||
Custom report | Add-on | Add-on | Add-on |
Integrations | |||
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Drupal | | | |
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Custom variable importing | | ||
Agent console extension | | ||
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Task Bot | Add-on | Add-on | Add-on |
NLP chatbot | Add-on | Add-on | Add-on |
Deployment & Support | |||
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Email support | | | |
Phone support | | | |
Guided onboarding | | | |
On-premise deployment | | ||
Named customer success manager | |
Omnichannel PlusContact Sales | Omnichannel UltraContact Sales | |
Included Channels | ||
Live Chat (web, mobile and desktop) | | |
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Secure Messaging | Add-on | Add-on |
Messenger | Add-on | Add-on |
SMS | Add-on | |
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WhatsApp Business | | |
Add-on | | |
LINE for Business | Add-on | |
Telegram | Add-on | |
Internal Ticketing | Add-on | |
Knowledge Base | | |
Security & Compliance | ||
TLS Encryption | | |
CAPTCHA verification | | |
ISO 17001 certification | | |
SOC 2 Type 2 compliance | | |
CCPA | | |
GDPR | | |
WCAG 2.1 | | |
Agent login IP restriction | | |
Advanced password policies | | |
Audit logs | | |
Credit card masking | | |
PCI compliant secure forms | | |
HIPAA compliance | | |
Live Chat Personalization | ||
Customizable chat window | | |
Mobile chat button and window | | |
In-app chat (mobile SDK) | | |
Multi-language chat | | |
Agent avatar | | |
Chat group tag | | |
File sharing | | |
Offline message form | | |
Pre-chat survey (no custom fields) | | |
Facebook login in pre-chat survey | | |
Automated greeting message | | |
Screen Sharing | | |
Auto proactive chat (Invitation) - simple | | |
Remove "Powered by Comm100" | | |
Pre-chat survey (with custom fields) | | |
Multiple campaigns | | |
Auto proactive chat invitation - advanced | | |
Export chat transcript | | |
Export offline message | | |
Multiple campaigns | | |
Post-chat survey (with custom fields) | | |
Custom CSS for visitor side windows | | |
Custom JavaScript for visitor side windows | | |
Adaptive, image and text link chat button types | | |
Upload your own design for adaptive chat button type | | |
Dynamic chat campaigns | | |
Display chat button on specific domains only | | |
Visitor single sign-on | | |
Visitor segmentation | | |
Chat Routing | ||
Agent accept chats automatically | | |
Route chats by agent | | |
Assign chats to the previous agent | | |
Route chats by department | | |
Route chats by customer priority rank | | |
Advanced rule-based chat routing | | |
Assign chats by agent capacity | | |
Assign chats by round robin | | |
Assign chats by load balancing | | |
Route chats by skill | | |
Backup department | | |
Chat queue | | |
Route chats by chat campaign | | |
For Agents | ||
Web, desktop, and mobile app | | |
Site navigation tracking | | |
Visitor monitoring | | |
Visitor chat history | | |
View offline messages | | |
Forward offline message to email | | |
Multiple simultaneous chats | | |
Sent and seen indicators | | |
Save visitor as a Contact | | |
Push page | | |
Visitor typing indicator | | |
Spell check | | |
Keyboard shortcuts | | |
View chat transcripts | | |
Visual and audio alerts | | |
Auto login/logout (desktop app) | | |
Capture visitors | | |
Transfer chats to agents | | |
Team chat (agent-to-agent) | | |
Canned messages | | |
Automatically end chats | | |
Visitor rating | | |
Canned message shortcut | | |
Group chats by status | | |
Pin chats to the Live Chat tab | | |
Typing sneak peek | | |
Ban visitors | | |
Set status | | |
Departments | | |
Custom visitor filter | | |
Internal notes | | |
Automatic translation | | |
Wrap-up comments and tags | | |
Manual proactive chat | | |
Agent Single Sign-on | | |
Agent Assist | Add-on | Add-on |
For Managers | ||
Supervision and quality control (monitor chat) | | |
Set agent status to "Away" | | |
Remove agent from chat | | |
Join chat | | |
Chat with agents | | |
Kick off agents | | |
Set agent's maximum simultaneous chats | | |
Auto accept chat | | |
Set agent permissions | | |
Role | | |
Custom fields | | |
Department broadcasting | | |
Custom variables | | |
Custom away status | | |
Shift | | |
Conversion | | |
Rule-based chat distribution | | |
Advanced rule-based chat routing | | |
Restricted words | | |
Analytics | ||
Basic real time | | |
Chat volume | | |
Offline message | | |
Advanced real time | | |
Availability | | |
Canned message usage | | |
Agent performance | | |
Visitor rating | | |
Pre-chat survey report | | |
Post-chat survey report | | |
Conversion report | | |
Wrap-up report | | |
Queue | |