#doubletake: This is more than what you expected.
Sometimes typing is enough. When it isn’t, you need audio chat, video chat, file sharing or co-browsing to get the job done right.
With more configurability than a Swiss army knife, you’ll be able to deploy your live chat software exactly the way you want. Why compromise?
Easily connect Comm100 Live Chat to your CRM, shopping cart, or other core business systems to deliver truly personalized and contextually relevant customer service.
Live chat is less expensive to run than a phone system and offers 3X or more agent productivity thanks to concurrency and automation.
Communication is a private matter, especially if you’re in a regulated industry like banking, healthcare, or government. You can trust us to keep your customer data safe & secure.
We respect your IT policies as much as you do. That’s why we offer convenient cloud or on-premise installations – including our award-winning chatbot.
Comm100 puts the customer and agent experiences first, but they also deeply understand the need to show measurable impact. Comm100 has made easy work of proving the benefits of live chat.
– Bob Matthews, Customer Experience Manager, The Cumberland Building Society
Spoil your customers with Comm100’s award-winning live chat software. We’ll give you more ways to connect so you can deliver a customer experience that the competition can only dream about.
The Comm100 agent console is designed for peak performance and usability – so your agents can deliver personalized, quality customer service with less effort. Easy to learn and quick to master, you’ll be up and running in hours, not days.
Comm100 offers you all the tools and analytics you need to keep your team at optimal performance. From managing roles and permissions to supervising chats to insightful reporting, only Comm100 helps you turn live chat into a competitive advantage.
We often have visitors chatting in different languages; Comm100’s auto-translation feature is great. We also love the canned messages tool because it makes it easy to ensure all of our customer-facing communication is aligned and customers are getting the same answer. The Comm100 dashboard is also super easy to use: I can see how many agents are currently on chat, how many ongoing chats they currently have, and if there’s a queue. I can then make informed decisions about how and when to deploy our chat agents.
– Ashley Mealey, iBex Global Team Manager, Fitbit