Get the latest live chat benchmark data broken down by team size & industry

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Customer Success with Comm100

You want exceptional CX. We know how to get you there.

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Onboarding

Onboarding

Speed, understanding, and expertise – these are the building blocks of the Comm100 onboarding service. Our team works with yours to understand your goals and build a personalized plan that will have you delivering your objectives in weeks, not months.
Training

Training

Comm100 doesn’t just sell software – we train our customers how to best use our software for their specific goals, customers, and industry. And as you develop, our training develops with you for life-long learning.
Commpanion™

Commpanion™

Comm100 Commpanion is a highly personalized, continuous enablement service that lets you tap into the services, training, and platform optimizations you need to excel.

Comm100 Chatbot Proof of Concept

NPS

83

NPS

days to launch

21

days to launch

days to value

35

day to value

Comm100 has been such an important partner for us for many years. But it’s not just their technology that’s helping us to better meet the needs of our members – Comm100’s COMMpanion service give us the peace of mind and confidence we need, letting us focus on our day-to-day operations while the Comm100 team maintains, updates, and continually optimizes our live chat and chatbot. It’s truly a partnership.

Lachlan Todd

Katherine Gaetz

Member Experience Manager, ASEBP

What Comm100 success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

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Hit 1683% ROI with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

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Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

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Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Fitbit

"Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated."

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Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video

Product used

  • Live Chat
  • Audio/Video Chat
Customer Stories

Dawson College

“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."

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