Customer Success with Comm100

You want exceptional CX. We know how to get you there.

Onboarding

Speed, understanding, and expertise – these are the building blocks of the Comm100 onboarding service. Our team works with yours to understand your goals and build a personalized plan that will have you delivering your objectives in weeks, not months.

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Training

Comm100 doesn’t just sell software – we train our customers how to best use our software for their specific goals, customers, and industry. And as you develop, our training develops with you for life-long learning.

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Commpanion™

Comm100 Commpanion is a highly personalized, continuous enablement service that lets you tap into the services, training, and platform optimizations you need to excel.

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Comm100 AI Agent Proof of Concept

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83

NPS

21

days to launch

35

day to value

Here’s what our customers are saying about
Maria Fielder, our Director of Learning, Training and Development

“The training was thorough, extensive yet simplified and was tailored to our needs.”

– Manager, Department of Psychology, UBC

“Maria was extremely knowledgeable and professional. Her delivery of all the content from start to finish made it so easy to understand and this implementation process has been one of the most seamless that I have been a part of.”

– Project Manager, IT Department, City of Arlington

“Every training I have gone through with Comm100 has been great. Maria is who we have worked with most recently and she is so helpful and knowledgeable.”

– Manager, Outbound & Electronic Relations Department, Veridian Credit Union

“Maria shared options to us that we never knew were available. Very informative and enjoyable training sessions.”

– Manager, Support Team, MoreTelecom

What Comm100 success can look like for you

University of British Columbia Reduced student wait time by 30%

“We face a high student to advisor ratio, so triaging requests with Comm100 has allowed us to serve more students, more quickly. We automate the simple queries off the top with a chatbot (now AI Agent), then pass more complicated questions to live chat.”

- Terina Mailer,

Manager, Academic & Career Advising, UBC Okanagan

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Google FitbitGenerated $6M in net new pipeline in the first year

“Many of the tools we looked at were too focused on customer success and didn’t have the right functionality for B2B sales. Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated.”

- Joanie Gentile,

Sr. Business Operations Manager

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Global Affairs CanadaChatbot (now AI Agent) handles 78% of incoming chats

“We wanted to make it easier for our whole stakeholder base to contact us. Comm100 has given us that – every individual can now choose what channel they prefer and get their query answered, quickly and accurately.”

- IT Professional, Global Affairs Canada

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HSS TrainingAchieved 4.76/5 average CSAT rating

"Switching to Comm100 was a no-brainer for us. Comm100’s reporting capabilities were so much better. The UI is very clear and it’s great being able to customize our whole setup by ourselves in just a few clicks. ”

- Shane Perkins,

Commerce Manager, HSS Training

+ Read customer story