Features | Agent Experience

Desktop Chat App

Comm100 Live Chat offers a desktop application of the agent chat console to enhance your chat experience. The desktop app has all the features of the web app, enabling you to monitor visitors in real time, chat with visitors efficiently as well as collaborate with other agents. And there is more!

Sound & Pop-up Notification

Sound and Pop-Up Notifications

Just like the web app, the desktop version of live chat supports sound and pop-up notifications for new visitors, chats, responses and other events. Instant notifications ensure you can respond to visitors quickly so no opportunities or requests are missed.

Auto Start & Login

Auto Login/Logout

Log in to your live chat account automatically every time your computer starts and avoid the hassle of entering your username and password manually. Also, if your mouse and keyboard stay idle for a predefined period of time, you are automatically logged out from your live chat account.

Auto Away Setting

Auto Away

Missing a visitor’s chat request can mean missed sales or service opportunities. Therefore, the desktop app allows your status to be set to Away automatically after being idle for a pre-defined period of time. While your status is set to Away, no incoming chats are sent to you and visitors are able to leave a message.

Always Up-to-Date

Auto Update

Comm100 Live Chat Desktop App downloads and installs updates automatically whenever there is a new version available. Installations of new updates are seamless and quick, and no uninstallation of older versions are required to keep your live chat up to date.