Customer Philosophy

When a customer comes first, the customer will last

No product, no matter how good, can compensate for a bad customer experience.

At Comm100, we’re in the business of helping companies provide better service to their customers, and we start with our own.

From products to processes to people, every decision we make starts with one question: “Is this good for our customers?” Because the day an organization chooses to work with us, we have a responsibility to make them successful. Through active listening, access to information, timely support, and thoughtful product design – we make customer success our priority.

Wherever you are in your journey with us, from pre-sale to seasoned user, basic live chat to AI-powered bots, it’s one experience and we’re in it together. We believe that your success is a long-term plan built on comprehensive training, best practices, and ongoing consultation that empowers you to deliver world-class customer experiences. Let’s do this.

See how Comm100 can help you engage with your customers

Stata
Technology

How live chat helped StataCorp have more personalized conversations

Viata
Healthcare

How Viata uses live chat to disrupt the online pharmacy industry with old-fashioned customer service

The Cumberland
Finance

How Cumberland Building Society increased customer engagement and drove revenue with live chat

Dixon
Industrial manufacturing

Why Dixon chose live chat to increase user engagement and close the customer experience loop

G2A
Marketplace, Tech

G2A increases operational efficiency and customer service resolution with Comm100

Affinity Credit Union
Finance

Comm100 Live Chat helps Affinity Credit Union improve both agent efficiency and customer experience

CheckMark
IT solutions & services

CheckMark saw a 20% increase in new sales after implementing Comm100 Live Chat

NEDA
Non-Profit

Non-profit increased capacity to save lives with Comm100 Live Chat


You are in good company
Stanford University - Comm100 CustomerLeviton - Comm100 CustomerWhirlpool - Comm100 Customer

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