Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation & bots enable efficiency and scalability. Only Comm100 helps you deliver the perfect balance.
With the speed and 24/7 support of bots, combined with the personal engagements of agents, you will tick every CX box your customers expect of you.
Comm100’s human-bot harmony gives you complete control over every interaction so customers always receive consistent and accurate support on every channel.
Harness the power of the latest in generative AI with Comm100’s suite of automation solutions across the complete range of communication channels. Our specialists continually evaluate and adopt the best AI models and utilize multiple LLMs so our automation products always keep pace with the latest AI developments, including Generative AI. Here are just a few of Comm100’s automation solutions.
NLP-powered intelligent bot
Generative AI bot
AI-powered agent assistant
AI-powered voice automation
Don’t limit the power of automation to just one or two channels. Comm100’s platform contains all the key channels under one roof so every interaction can receive the human or automated support it needs, whether that’s live chat, email, SMS, social media, or knowledge base.
With routine tasks & queries automated, agents have more time to do what they do best – provide personal and empathetic support that even the most advanced AI can’t give. Add automation tools and data into the mix, and customers can receive the personalized support that they wish for.
“With so many chat requests, we needed our bot to handle as many chats as possible. With machine learning, the more you use it and train it, the better it becomes. And it’s worth it. At first, the bot was resolving around 50% of chats, and now on some days it’s handling more than 90% which is exceptional. If the bot can’t resolve the issue, the question immediately feeds into a learning section where I can read it and train the bot accordingly – and now, whenever that question is asked, the bot can handle it.”
– Richard Branson
The efficiency and cost-saving of automation is undeniable, but it should never function alone. Many inquiries will always require the human touch, whether for personal connection, empathy or creativity, that even the most advanced AI cannot provide.
Agents and Comm100 chatbots can be connected to key systems (such as CRMs) to pull user data for personalized engagement and suggestions.
Comm100 offers a range of features to help agents deliver more personal support, from screen sharing and audio/video chat, to file sharing and auto-language translation.
Tag your visitors by order of priority so when your VIP customers return, your agents will know who they are and make sure they get the red-carpet treatment.
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Join thousands of organizations who have achieved human-bot harmony with Comm100.