Features | Integrations

Magento Integration

In the world of eCommerce, attracting and retaining customers is a fierce and constant struggle. Attention spans are short, and an issue experienced during the buying process can easily chase shoppers away from your site, adding up to a lot of lost sales. Comm100’s Magento integration makes it easy to support your customers throughout their entire journey and helps your agents deliver more personalized and proactive service.

Manage All Channels Together

Deploy Comm100’s award winning live chat on your website to engage with customers in real-time while they shop. Then connect your email, social media, and SMS accounts to manage all your digital customer communications from a single application. Every interaction across all channels will be accessible to agents so that they can always respond in context.

Built-in Knowledge Management

Comm100 makes it easy to share information with your customers and across your organization. Roll out a convenient self-serve knowledge base for your customers, and arm your agents with the resources they need to provide effective and efficient customer service.

Automate Answers to Common Questions

Comm100’s world-class, award-winning AI chatbot is fully integrated with our entire platform and deployable on any channel. Expand your service to 24/7 and automate FAQs so that your customers can get answers quickly, anytime they want. The chatbot can also detect customer intent and escalate when the conversation is high-value or complex so that your agents always get involved when a human touch is needed.

Access Customer Information All in One Place

View shopping cart contents, order history and contact information while chatting with customers. No more switching screens or using multiple systems to view visitor data – instead, every detail needed to provide tailored help and sales to customers is at your fingertips.

Real-Time Monitoring

See every action your visitors take within your Magento store in real time. Agents can get notifications when a new item has been added to or removed from a visitor’s shopping cart, helping to identify relevant offers and cross-sell opportunities at the exact moment your visitor is ready to become a customer.

Promote Products through Live Chat

It’s easy to send a link to a specific product to your customers during chat – product details are saved within our system and can be viewed and sent with a single click. It’s not necessary to leave your chat or access other different systems, as your built-in product details allow you to upsell, cross-sell and promote with ease.

Automated or Manual Chat Invites

Chat invitations to visitors can be made manually by human chat representatives, or automatically through our rule-based system.

For example, when they’ve spent a long time on a particular page, or when a VIP visitor lands on your site.

Fully Customizable Look & Feel

Customize your live chat window by adding your logo, color scheme and more. Choose from a variety of chat window styles or use CSS code to make your chat perfectly match your brand.

Strong on Security

Comm100 Live Chat uses credit card masking, PCI-compliant secure forms, and TLS encryption to protect your visitors’ privacy and ensure secure data communication.

You can also set other measures to protect your account from unauthorized access, such as IP restriction and password policies.

iPhone Chat App - Optimized for iPhone

Mobile-Friendly, Modern Chat

Take advantage of mobile-friendly live chat for both you and your website visitors.

You can use our live chat apps to keep tabs on your website visitors and be ready to help, even when you’re on the go.

Visitors can access chat from mobile devices, as our live chat button and window are automatically adjusted in size and layout with full mobile compatibility. Your website visitors will always enjoy a responsive chat experience, regardless of the device they use.

Powerful Reporting Suite for Continuous Improvement

Customer expectations are evolving, and keeping pace with how you need to meet them can be a challenge. That’s why our reporting suite contains 18 different reports for you to measure and assess every aspect of your live chat service, including full conversions reporting so you can track exactly how your live chat service contributes to your Magento store sales.

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