If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Services, you agree to this Policy.
Comm100 is the leader in customer service and communication software. Comm100 focuses on developing and managing fully integrated customer support solutions to enable businesses to communicate with their customers more effectively through multiple communication channels, including live chat, ticket, email marketing, knowledge base, help desk and more.
We collect personal data from you in several ways while we market Comm100 Services, interact with our customers, and provide Comm100 Services. You provide us with personal data when you ask to learn more about our products and services, request a demo or evaluation, sign up for newsletters, enter promotions, interact with us on our social media channels, order products or services, talk with us on the phone, have a live chat with us, send us email, request white papers, ebooks, reports or other resources, watch training videos, sign up for or attend events, trade shows or seminars. We may collect personal data from you when you register for, download, access, and submit information to the Comm100 Services or otherwise use our Services. We collect certain information automatically as you interact with our Services, and when you provide comments and suggestions, or send us feedback request and use support services. We may get information about you from Organizations or collect information about you on behalf of organizations that use our services. If you do not want us to collect this personal data directly from you, please do not provide it.
The personal data we collect automatically is statistical information and may include personal data, or we may maintain it or associate it with personal data we collect in other ways or receive from third parties. If you do not want us to collect this personal data, please do not use the Services.
We may use personal data collected from or about you for any of the following purposes:
If our processing of your information is subject to the General Data Protection Regulation 2016/679 (“GDPR”), we use your information according to the following lawful bases for processing. However, it should be noted that these are examples of processing under lawful basis, not an exhaustive list of processing under lawful basis and do not limit any current, past or future processing under lawful basis that we may use to process your information if subject to the GDPR.
Your Internet browser and mobile device may allow you to adjust your browser settings so that “do not track” requests are sent to the websites you visit. We do not process “do not track” (DNT) signals. Our third party service providers may also not respond to DNT signals.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to notify contest winners and award prizes, to monitor site traffic and to send participants email newsletters. We may use a third party marketing service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Upon request, Comm100 will provide you with information about whether we hold any of your personal data. We will respond to any request to access your personal data within 30 days. You have the right to access your personal data and to correct, amend, or delete such personal data if it is inaccurate (except when the burden or expense of providing access, correction, amendment, or deletion would be disproportionate to the risks to your privacy or the rights of other persons). If you have an account with Comm100, you can access, correct, update, or request deletion of your personal data by logging into your account or contacting support by sending email to email@example.com. If we communicate with you for marketing purposes, you may use the unsubscribe link in any email communication to ask us to discontinue emailing you for marketing purposes. Other requests for access, correction, amendment, restriction on use or deletion should be sent to privacy @comm100.com. If your personal data is information provided to us by an Organization, you should direct your requests or questions about processing of personal data to the Organization. If you contact us directly about Consumer personal data, we will communicate to you and request you to directly contact the applicable Organization. Comm100 supports access to and correction of Consumer personal data by the Organization using Comm100’s standard update mechanisms. The affected individual, including without limitation, must provide such changes to the Organization, and the Organization will have access to the Comm100 update mechanisms. Comm100 may assist its Organizations in transferring data from Comm100 Services to another software application and may use the data provided to transform the data from one software application as necessary to work with the Comm100 Services. We will retain Consumer personal data we process on behalf of Organizations as instructed under our agreements with each Organization. If Organization has no additional agreement with Comm100, Comm100 will retain Consumer personal data depending on the “Save Time of Customer Data” defined in EULA. The save time of Customer Data (including chat transcripts, offline messages, and tickets) depends on the product or plan you are using, and if a site is open or closed. For free users, Comm100 keeps the Customer Data for 60 days. If the user does not log in for 6 months, an email notification will be sent. If the user fails to log in two weeks after receiving this communication, the site will be closed and the Customer Data will be cleared after 6 months. For trial users, if the site does not convert to a paid edition for more than 3 months after the trial period, the site will be closed. The Customer Data will be cleared 6 months after this date. For paid Team edition users, while the site is open, Comm100 keeps the Customer Data for 12 months.; For paid Business edition users, while the site is open, Comm100 keeps the Customer Data for 24 months.; For paid Enterprise edition users, while the site is open, Comm100 keeps the Customer Data for 36 months. For all paid editions, customer data will be cleared 6 months after a site is closed. Once an Organization has requested that we process your personal data and send it to a third party software application, we immediately process it and cannot delete it from the third party software application. We retain Business personal data so long as it is necessary to fulfil the purposes for which it was collected and to comply with applicable law or regulations. We will retain and use all personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete any account information, we may retain certain information as required by law or for legitimate business purposes. If your account becomes inactive, or if we close or suspend your account, we will continue to adhere to the then current Policy when we collected your personal data so long as we retain it in our databases. We may delete any or all of your personal data at any time without notice to you for any reason or no reason unless otherwise required by law or contract to retain it.
Comm100 takes commercially reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into due account the risks involved in the processing and the nature of the personal data. Organizations use Comm100’s Services to transmit personal data between software applications used by the Organization. This personal data will include Consumer personal data. Comm100 will only transmit data to and receive data from systems that have been authorized by the Organization. Comm100 has no ability to control the security of Consumer personal data in another entity’s system, including without limitation any Organization which provides us with your personal data or any provider of a software application with whom we process your personal data at the direction of an Organization. User names and passwords are used as credentials for Users and Comm100 employees with a need and proper authorization to access the Comm100 Services. When using Comm100 Services to share Consumer personal data between software applications, we encrypt the transmissions. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about our security, you can contact us at firstname.lastname@example.org. In the event that any Personal Data under our control is compromised as a result of a breach of security, Comm100 will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised or notify the company responsible for the personal data of those individuals and take other action in accordance with any applicable laws and regulations. Comm100’s preference is an email notification of a breach.
If you provide any other individual’s personal data to Comm100, we will process the personal data to fulfill the purpose that you provided it to us. You agree that you are responsible for providing any notices and obtaining any consents required by applicable law necessary for Comm100 to access, and use, process, and disclose that personal data for the purposes you provided Comm100 with the data.
If you have a specific privacy question or complaint or you want to object to or restrict any processing of your information, please contact us at:
If you are located in the EU, you have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal information, but we would appreciate the opportunity to speak with you first and resolve your issues.