Offline message: Next generation conversation platform | Comm100

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- Overview
  
  < Back
  
  Overview
  One platform, many possibilities.
  SMB
  Deliver better conversations for a better bottom line
  >
  Enterprise
  Create personal experiences at scale
  >
  Human-bot Harmony
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  >
  Security and Privacy
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more – because security is non-negotiable.
  >
  Integrations
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  >
  Analytics
  Convert conversations into data, and data into insights, on every channel.
  >
- Products
  
  < Back
  
  Products
  Available in bundles or a la carte – 100+ proven features for better engagement.
  Learn More >
  Live Chat
  Connect in real-time with text, audio, video, screen sharing & more.
  >
  Bots & Automation
  Customer- and agent-facing bots for scalability & efficiency.
  >
  Ticketing & Messaging
  Email, social media, SMS & more – all from one platform.
  >
  Knowledge Base
  Self-serve for customers, detailed help resources for agents.
  >
  Outreach
  Two-way conversational messaging at scale for SMS & email.
  >
  Queue Management
  Smart, streamlined queueing system with real-time updates.
  >
  Voice
  Digital collaborative voice solution for inbound & outbound calls.
  >
  Booking
  Appointment scheduling solution powered by automation.
  >
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  Customer Service Industry Trends 2024
  Discover the most impactful & lasting trends in 2024 and beyond.
  Learn more
- Learn & Connect
  
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  Learn & Connect
  eBooks, Videos & Guides
  Get to know our solutions and what they can do for you and your organization.
  >
  Customer Stories
  See how Comm100’s customers are delivering excellent digital customer experiences with our platform.
  >
  Blog
  Best practices and innovative content to help you on your journey to digital CX excellence.
  >
  ROI Calculators
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  >
- Support
  
  < Back
  
  Support
  Knowledge Base
  Everything you need to know about setting up and using Comm100 and all its features.
  >
  Customer Success
  Because your people and processes matter as much as the technology you choose.
  >
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leave-offline-messages-while-queuing

Leave Offline Messages While Queuing

You can provide an option for visitors to leave an offline message while waiting in a queue for an agent to respond. This reduces abandonment rates and is helpful to visitors who want to connect with you but also want to be productive with their time.

Comm100 Live Chat Offline Message Details

Complete Offline Message and Visitor Information

Offline messages help you gain more customer insights by archiving not only messages and attachments from your visitor but also their geographic information, referral source, navigational behavior, visitor segments, etc. in your Comm100 Live Chat account.

Comm100 Live Chat Offline Message Auto Email Notifications

Auto Email Notification for Offline Messages

Automatic notifications can be sent to designated email addresses to keep you informed of any incoming offline messages. This helps you follow up on the messages in a timely manner. If you’re using Comm100’s Ticketing system, you can also generate tickets from offline messages to streamline offline message management.

Comm100 Live Chat Offline Message Search Keyword

Search Offline Messages

Offline messages can be searched by time range, campaign, department, keywords, etc. With our search feature, you can easily find what you are looking for. You can also view the entire contact history of a visitor to better personalize your responses.

Comm100 Live Chat Offline Message Export

Export Offline Messages

Offline messages can be exported to your local drive and used for case review, data analysis, or simply backup.

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