Features | Personalization

Customize Your Live Chat

Comm100 Live Chat can be fully customized to create a consistent and professional image that matches your website’s look and feel.

Comm100’s user interface is extremely polished and clean. It made the customization of our deployment so easy. We were able to get Comm100 up and running on our store in a few short steps and were ready to roll.

– Trevor DeJong, Customer Service / eCommerce Manager, Stiles Machinery

Chat Buttons & Button Animations

Use your own images or choose from a gallery of images provided by Comm100. You can also choose an animated chat button style. With our designs, your chat buttons will fit your brand, website style, and attract your visitors’ attention.

More about chat buttons

Three Different Chat Window Styles

Choose from three different chat window designs – Classic, Circle and Lightweight.

More about chat window styles

Chat Window Headers

Display your agent avatar, title and company logo in the chat window header to create a sense of personalization and professionalism.

Textured Backgrounds

Choose from a number of different chat window backgrounds to match the look and feel of your website.

Custom CSS

You can use your own CSS code to create a chat window that fully reflects your branding and preferences.

Custom CSS is only available for Business and Enterprise plans.

Learn how to customize chat window with Custom CSS

Offline Message Window

Define what information should be collected in your offline message window, and specify which email addresses offline messages are sent to. Alternatively, you can redirect your visitors to your own contact form when you go offline.

More about offline message window

Comm100 Live Chat Customize proactive invitation

Proactive Chat Invitation Styles

Use your own images and greeting messages to proactively reach out to visitors. You can manually invite target visitors to chat with you, or set up rules to automatically send chat invitations.

Choose from three different styles of proactive chat invitations to reach out to visitors when they need your help most.

More about proactive chat

Pre-Chat Survey

Set up a pre-chat survey to have visitors provide you with their contact details or any other information you need before chatting.

You can use the information given by visitors in the pre-chat survey to direct chats to relevant departments or agents based on custom rules.

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Post-Chat Survey

Enable the rating option and design your own post-chat survey questions to gather visitor feedback on the service they received.

Multiple Languages

Change the language on the visitor side of the chat interface to deliver a localized customer experience. There are 13 built-in languages for you to choose from, allowing your team to handle multilingual transactions.

Mobile Friendly

Comm100 chat buttons and windows are mobile friendly both in size and layout. Visitors will have a smooth chat experience when accessing your website through mobile devices.

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Different Designs for Different Websites

Dynamic Live Chat Designs

You can dynamically change your live chat designs for different customer segments or websites. This offers flexibility when you want to have unique live chat designs for different purposes. For example, you can:

Show different languages to visitors based on what language they speak
Have different pre-chat surveys to collect different information from visitors and paying customers
Have different live chat designs for different websites

Dynamic options mean that whatever your needs are for chat buttons, pre-chat surveys, chat windows or other designs for different types of visitors, you can handle them all.

More about dynamic chat campaign