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Comm100 offers 24/7 technical support by live chat and email, with phone help available on weekdays between 8 AM to 5 PM PST. Our proven case management and escalation procedures allow us to promptly address critical issues and minimize impacts to your business.
Our support team is available by live chat and email 24/7 and by phone from 8 am to 5 pm PST every weekday.
Each of our enterprise clients will be assigned a dedicated account manager to work closely with your team in Live Chat, Ticketing & Messaging, Knowledge Base and AI implementation, utilization and analysis. This minimizes your training costs and maximizes the value of customer service in your business.
Unsure about how to send auto-invitations, set up departments, customize a chat button or configure SLA policies? Email, call, or chat. We are here to answer all your questions and help you make the software work for your needs. We additionally provide support for product customizations you may require now or later.
Comm100 is committed to providing one of the most stable and reliable online chat services available. Our support team offers convenient, accessible, and timely protocols to resolve any technical issues, ensure product stability, and minimize end-user impacts.
When you report an incident, Comm100 support team creates detailed case documentation in our ticketing system, and quickly determines the incident’s severity level. We work with your team to conduct an initial investigation, troubleshoot, and gather additional information as necessary.
Through our case escalation procedure, any issue is investigated and monitored on an ongoing process until it is successfully resolved. For a time-sensitive and critical incident, our support team escalates as required to the appropriate managers, including our Chief Operating Officer.
For more information, view our knowledge base or contact us.
Support is available 24/7 by live chat and email. Phone support runs from 8 am to 5 pm PST every weekday.
You can start a live chat from your account, email support@comm100.com, or call 1-877-305-0464. For step-by-step setup help, the Comm100 knowledge base covers most features and common tasks.
Support logs the incident in the ticketing system and assigns a severity level so the right resources respond first. The team investigates, troubleshoots, and keeps the case monitored until it is resolved. Time-sensitive or critical incidents are escalated to the appropriate managers, up to the Chief Operating Officer.
Enterprise clients are assigned a dedicated account manager who works with your team across Live Chat, Ticketing & Messaging, Knowledge Base, and AI implementation, from rollout through utilization and analysis. This lowers training costs and helps you get more value from the platform.
The Comm100 knowledge base at help.comm100.com has setup guides, feature documentation, and troubleshooting steps available any time, alongside the live support channels.