Customer Service, Optimized.

Answers breed confidence, confidence breeds loyalty.

Founded in 2009, Comm100 is dedicated to helping organizations of every size earn greater customer loyalty through better accessibility and faster, more effective service. It starts with genuine, personalized communication and doesn’t end until the customer is satisfied and the agent is happy.

“I started Comm100 inspired by one simple observation: customers just want dependable answers to their questions, wherever and whenever it suits them. That used to mean by live chat, email, and phone. Today that also means on social media and through text messaging, with more channels appearing every year. If we can help our customers stay ahead of the digital curve and deliver genuine, personalized service to their customers, then we’ll be doing meaningful work.”

- Kevin Gao, CEO, Comm100
Security and Reliability

There’s no time for downtime. We provide 24/7 uptime with our MaximumOn technology, plus ISO 27001 and SOC 2 Type 2 certification, GDPR, CCPA, HIPAA and PCI-DSS compliance, and state-of-the-art security protocols and data encryption.

Responsiveness

We are relentless when it comes to providing you with exceptional service and support when and where you need it. 24/7 live chat, multiple support channels, open and honest conversation. That’s how we roll.

Flexibility

It’s YOUR way or the highway. We give you a choice in how you deploy our technology (on site or in the cloud) and make sure our platform can work exactly the way your team wants it to.

Innovation

One of the first companies to offer live chat, now we are leading the charge on AI-powered omnichannel conversations with technology that’s smart enough to keep learning, keep it real and keep it human.

Global Presence

From North America to Asia-Pacific, we’ve got offices and teams on-hand to take your call and ready your organization for next generation conversations.

Partner-Friendly

Online conversations are ubiquitous. Talk to us about blending our technology with or inside of yours to open lines of communication everywhere.

Comm100 Awards

“Comm100 is extremely feature rich. There isn’t anything that we’ve wanted to do that we’ve not been able to. It’s really a software that can grow and scale with you. We started out on the most basic version and have opted in to add-ons (e.g. knowledge base) over time as well as moving up to a higher version. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs.”

– Coreyna B., Chief Technology Officer, Comm100 customer for 2+ years

Join our growing team of digital conversation enthusiasts!

Join the Team