Founded in 2009, Comm100 is dedicated to helping organizations have more meaningful conversations with their customers over digital channels including live chat, social media, email, SMS, and self-serve knowledge bases. From Fortune 500 companies to emerging start-ups, we help connect you to your audience in the right place at the right time.
“Today’s customer is on the go, on their phones, and on the internet. As a result, websites and portals are the modern-day doors into most organizations, and conversations are taking place online. Digital communication bridges gaps created by time zones and telephones. It eliminates the need for long distance calling; makes sharing content fast and easy; and enables personalization and efficiency to co-exist within customer engagements. Live chat technology enables those digital conversations and has become table stakes technology in most businesses today.”
There’s no time for downtime. We provide 24/7 uptime with our MaximumOn technology, plus ISO 27001 and SOC 2 Type 2 certification, GDPR, CCPA, HIPAA and PCI-DSS compliance, and state-of-the-art security protocols and data encryption.
We are relentless when it comes to providing you with exceptional service and support when and where you need it. 24/7 live chat, multiple support channels, open and honest conversation. That’s how we roll.
It’s YOUR way or the highway. We give you a choice in how you deploy our technology (on site or in the cloud) and make sure our platform can work exactly the way your team wants it to.
One of the first companies to offer live chat, now we are leading the charge on AI-powered omnichannel conversations with technology that’s smart enough to keep learning, keep it real and keep it human.
From North America to Asia-Pacific, we’ve got offices and teams on-hand to take your call and ready your organization for next generation conversations.
Online conversations are ubiquitous. Talk to us about blending our technology with or inside of yours to open lines of communication everywhere.
“Comm100 is extremely feature rich. There isn’t anything that we’ve wanted to do that we’ve not been able to. It’s really a software that can grow and scale with you. We started out on the most basic version and have opted in to add-ons (e.g. knowledge base) over time as well as moving up to a higher version. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs.”
– Coreyna B., Chief Technology Officer, Comm100 customer for 2+ years