Take control of every customer conversation on your website, in your mobile app, on social media and SMS, or by email – faster and more easily than you thought possible. Manage it all from one central online system, seriously shrinking the time and effort it takes to deliver top-notch customer service. This is customer service software built for small business.
The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature.
– W. Lachlan Todd, Digital Recruitment Coordinator at Thompson Rivers University
Live chat is a fast, convenient, and personalized way to connect with your customers. Now every small business can take advantage of all that live chat has to offer.Discover Live Chat
Your customers are on a variety of digital channels - Facebook, SMS, email. You should be ready and listening so you can deliver customer support where they want it.Discover Ticketing & Messaging
Imagine documenting everything your customers need to know and making it available whenever needed, on-demand. That’s the power of a customer service knowledge base.Discover Knowledge Base
The quicker you can solve your customers’ issues when they ask, the faster they can get on with their day and the happier they will be. That works wonders for your agents too.
Easily expand your service capacity and increase customer satisfaction by being more responsive and helpful. And it’s free!
Your customers expect you to protect their privacy at all times. Bank-level security and compliance including ISO 27001 and SOC 2 Type 2 are built in so you can connect with confidence.
We’ve been powering live chat conversations for some of the biggest companies in the world since 2009. But we recently had a revelation: why should only the biggest companies get the best software? We decided to launch Comm100 Free so that every business or organization, big or small, anywhere in the world, could take advantage of Comm100’s award-winning enterprise-grade live chat and digital omnichannel customer service software. After all, don’t your customers deserve the best too?
Connect wherever and whenever your customers need you.
Use tickets to mark conversations that need follow-up later.
*Integrating Twitter accounts costs $14/month/account.
**Bring your Twilio phone number, we’ll do the rest.
Create an always-on, easily searchable collection of articles, guides, instructions and videos for self-serve support.
Connect Comm100 to your other core business systems.