Get the latest live chat benchmark data broken down by team size & industry
Read more
Get the latest live chat benchmark data broken down by team size & industry
Read more
IRON-CLAD PRIVACY & SECURITY
IRON-CLAD PRIVACY & SECURITY
Trusted by leading institutions globally for reliable, round-the-clock service.
“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”
— Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University
Old-school customer service
doesn’t work anymore
Did you know?
76% of customers
switch to a brand competitor after just 1 bad experience!
But what if you could easily make your customers feel —“We hear you!”
Choose to make your customers happy. 
Digital is the way of life.
Meet your customers where they hang out with Comm100’s omnichannel customer engagement software.
Chatbots & Automation
Chatbots and automation tools save time for your customers and your agents.
Why use it?
Free up your agents for complex calls. Personalized AI chatbots and tools can handle 80% of customer needs.
How can I use this?
Answer questions and process requests with chatbots
Automate tasks like IT requests, bookings, and claims so agent can focus on more important things
Assist agents with suggested resolutions to incoming queries
Live Chat
Real-time text, voice or video support saves money while being even more productive.
Why use it?
Give agents optimal tools to get the job done right. Maximize your real time support for a competitive edge!
How can I use this?
Enable live support with chat, audio chat, video chat, file sharing or co-browsing
Monitor chats and manage service quality with full permissions control
Gain insight with analytical reporting on your team’s interactions
Ticketing & Messaging
Omnichannel customer support managed on one platform reduces customer frustration.
Why use it?
Resolve complex issues with a powerful support ticket system, targeted routing and effective tracking.
How can I use this?
Take the conversation to where your customer is — email, SMS, social media
Guide the customer journey across channels from one easy-to-use system
Follow up on complex customer service issues with robust and efficient ticketing
Knowledge Base
Powerful search delivers accurate info, solving issues quickly.
Why use it?
Make information easy to find — for internal and external users — with lightning-fast search and relevant answers.
How can I use this?
Have visitors access documents and faqs right from the chat window
Speedily supply agents with pertinent information — with just a few clicks
Choose what information to share with customers, employees and shareholders
BEAT customer expectations with top-performing, omnichannel digital CX.
automation for self-service and reduce cost of human agents
time and cost to resolution with live chat, chatbot and knowledge base software
huge influx of requests across email, live chat, social media and more.
urgent queries and route calls for accurate and quick resolutions
customer data safe and secure with strictly compliant technology
happy agents and customers and see upswings in CSAT and NPS scores
WITH COMM100
Keeping customers happy is easier.
But measuring your ROI is super simple.
15seconds
Copy and paste your unique line of code. And you are… live chatting!
21days
Get a solution suited to your business needs. With room to grow!
90days
Receive data, insights and recommendations so you can level up. Yes, even more!
100insights
Gain clarity with our 100 top interactions report. Stop sweating the wrong stuff.
Experience — and offer —
100+ features
CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.
100+ invested
CX excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.
Uptime guaranteed.
Period.
Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.
95% training CSAT
We don’t just sell you software – we promote successful results. We customize all training to create a program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.
Plugged In
Connect your tech stack with a wide range of off-the-shelf integrations. A highly flexible API lets you transfer data to and from other platforms. Easy integration makes your CX software implementation stronger, more resilient, and more effective.
Fast N’ Easy
Get up and running and customized with an intuitive, modern UI. Getting your agents ready to chat is a breeze. Simply manage multiple interactions, switching between devices or refreshing browsers without losing a session or history data.
We make good on our customer service promise
And we know how to keep earning your trust
Secure ️
Personalized ️
AI-powered
Award-winning Software
“I am really impressed by my friends at Comm100. They turned me into a believer that chatbots could make my CX program and solution better. “
— Jay Hollister, Senior Director of CX at Canadian Red Cross
See how 15,000+ businesses are building stronger and better customer connections with Comm100 omnichannel customer engagement.
30 min no obligation call
What Comm100 success can look like for you
Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat
Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat
Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video