IRON-CLAD PRIVACY & SECURITY
Trusted by leading institutions globally for reliable, round-the-clock service.
Omnichannel student engagement for higher education
Boost student engagement with 24/7 support on all digital channels.
“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”
— Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University
Did you know?
76% of customers
switch to a brand competitor after just 1 bad experience!
But what if you could easily make your customers feel —“We hear you!”
Choose to make your customers happy.
Digital is the way of life.
Meet your customers where they hang out with Comm100’s omnichannel customer engagement software.
Answer questions and process requests with chatbots
Automate tasks like IT requests, bookings, and claims so agent can focus on more important things
Assist agents with suggested resolutions to incoming queries
Enable live support with chat, audio chat, video chat, file sharing or co-browsing
Monitor chats and manage service quality with full permissions control
Gain insight with analytical reporting on your team’s interactions
Take the conversation to where your customer is - email, SMS, social media
Guide the customer journey across channels from one easy-to-use system
Follow up on complex customer service issues with robust and efficient ticketing
Have visitors access documents and faqs right from the chat window
Speedily supply agents with pertinent information - with just a few clicks
Choose what information to share with customers, employees and shareholders
BEAT customer expectations with top-performing, omnichannel digital CX.
automation for self-service and reduce cost of human agents
time and cost to resolution with live chat, chatbot and knowledge base software
huge influx of requests across email, live chat, social media and more.
urgent queries and route calls for accurate and quick resolutions
customer data safe and secure with strictly compliant technology
happy agents and customers and see upswings in CSAT and NPS scores
Keeping customers happy is easier.
But measuring your ROI is super simple.
Copy and paste your unique line of code. And you are… live chatting!
Get a solution suited to your business needs. With room to grow!
Receive data, insights and recommendations so you can level up. Yes, even more!
Gain clarity with our 100 top interactions report. Stop sweating the wrong stuff.
Experience — and offer — CX Excellence.
CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.
CX excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.
We make good on our customer service promise
And we know how to keep earning your trust
“I am really impressed by my friends at Comm100. They turned me into a believer that chatbots could make my CX program and solution better. ”
— Jay Hollister, Senior Director of CX at Canadian Red Cross
See how 15,000+ businesses are building stronger and better customer connections with Comm100 omnichannel customer engagement.
30 min no obligation call
What Comm100 success can look like for you