To date, we have $6 million in opportunities sourced from chat and have closed about $4 million of that. Our sales team loves it, it’s brought in great leads, and has led to shorter sales cycles. Comm100 is a great way to interact with customers in real-time.
– Joanie Gentile, FitBit Health Solutions
Live chat is now the customer contact channel of choice. Used as a customer support tool or as part of the sales journey, it powers real-time, personalized customer experiences on your website and in your app.
Experiences are the new currency. On your web properties, mobile device or in app, via social media, email or self-serve, be where your customers are and make each and every experience count.
Bots with brains are here. Tap into the speed and scale of intelligent, AI-powered chat to deflect the easy questions, carry out basic transactions, and offer 24/7 live chat — at a cost that will impress you.
In 2019, we saw a 260% increase in end-to-end chatbot resolution with a satisfaction score of 88%. With an increased focus on the agent-customer relationship, could chatbots be the key to enhancing agent efficiency and scaling your business?
From service and support to sales and marketing, save time, simplify processes, and be there at the “moment of truth” when customers want answers.
Join our product tours to get an inside look of some of our most popular products. Choose from live chat, chatbot, and agent assist or stay for all of them!
It should be easy to get answers. That’s why we built the next generation omni-chat platform helping organizations answer questions, solve problems, and keep customers happy.
Combine the most flexible technology with the most robust business partner program in the industry, and you get an unrivaled path to growth and expansion. Talk to our team today.