The People-First, AI-Powered Omnichannel Customer Service Platform. Proudly Canadian. 
Support That’s Simply Better,
for Everyone.
223m
Annual Conversations
4.7/5
Capterra Rating
80%
AI Resolution Rate
95%
CSAT Rate
Human Centered Service, Powered by AI
Level up your self-serve and human-assisted customer service with AI-driven speed & efficiency. Meet your customers where and when they prefer, accelerating resolution with powerful AI agents and enhancements that help everyone get on with their day.
From automated, context-aware support to real-time human assistance, onboarding, and evaluation, Comm100 solutions are designed with a singular goal in mind: to shorten the path between question and answer.
Meet the Comm100 AI Suite
AI Agent
Automate 80% of customer queries with context-aware human-like AI responses.
AI Copilot
Empower human agents with real-time AI suggestions and automated workflows.
AI Insights
Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics.
AI Knowledge
Find knowledge gaps, fix articles, and draft new content from real conversations.
AI QA
Auto-score every conversation and turn findings into one-click coaching moments.
AI Training
Convert your knowledge and QA insights into simulation-based training and quizzes.
“The chatbot (now AI Agent) is equipped to handle all the basic, common queries that were previously taking up so much of the agents’ time. Today, more than 70% of all live chat queries are directly routed to the chatbot, and of these, 68% are resolved without any human interaction.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services
Want to see how AI can transform your customer service?
Every Channel. One Platform. That’s Seamless Service Made Easy.
Comm100’s omnichannel customer service platform combines every channel and tool into one unified agent console, empowering you to deliver efficient, accurate, and personalized support wherever your customers are.
You choose where to start. We’ll help you expand as your needs evolve.
Live Chat
Connect in real-time with text, audio, video, screen sharing & more
Ticketing & Messaging
Manage email, SMS, social, and messaging apps — all from one platform
Voice
Engage customers with crystal-clear, seamlessly integrated voice calls
Knowledge Base
Deliver instant, easy-to-find answers for customers, agents and AI
Queue Management
Streamline the queueing experience to cut wait times & improve CX
Booking
Empower customers to book appointments or meetings with ease
“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”
– Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University
“Comm100 does exactly what we needed it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience.”
– IT Professional, Global Affairs Canada
Contact us today for a personalized solution tailored to your needs.
Security and Privacy Are Our Superpowers
Our data centers in the US, Canada, Europe, and APAC adhere to strict security policies and protocols. We provide all of the security and privacy compliance you need – and more – to ensure your and your customers’ data is secure.
Exceptional Software
Backed by World Class Service
Our dedicated AI architects, trainers, and customer success managers collaborate to understand your unique needs and deliver tailored solutions. Expert teams deliver exceptional results.
Tailor Your Plan
Get a customized solution that fits your needs—choose the channels and tools that work best for you. Our flexible, usage-based pricing ensures you only pay for what you use, with no hidden fees.
Launch in 2 Weeks
Our training team implements best practices for efficient onboarding and delivers tailored training for your agents, supervisors and stakeholders.
Continuously Optimize
Our customer success team provides ongoing guidance and advice post-deployment to ensure optimal feature usage, and our AI architects offer actionable insights through regular meetings to improve efficiency.
Solutions Tailored for Your Industry
Comm100 serves a variety of industries, including higher education, iGaming, banking, healthcare and more. Whatever your field, we provide the expertise, solutions, and packages to meet your needs.
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Higher Education
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iGaming
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Technology
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Government
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Banking & Finance
Hear the Buzz: What Our Customers Are Raving About
Resources to Get You and Your Team Ahead
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
Webinar
AI + Human Agents: How to Find the Right Balance in High Stakes Player Interaction
Experience the power of people-first, AI-powered customer service.
Get started today!