IRON-CLAD PRIVACY & SECURITY
Answer questions and process requests with chatbots
Automate tasks like IT requests, bookings, and claims so agent can focus on more important things
Assist agents with suggested resolutions to incoming queries
Automate the simple yet time-consuming inquiries so agents can focus on more difficult tasks and queries
Integrate your telephony integration or let us build the infrastructure for you
Use an intuitive and code-free drag-and-drop flow builder with a wide array of customization options.
Enable live support with chat, audio chat, video chat, file sharing or co-browsing
Monitor chats and manage service quality with full permissions control
Gain insight with analytical reporting on your team’s interactions
Take the conversation to where your customer is - email, SMS, social media
Guide the customer journey across channels from one easy-to-use system
Follow up on complex customer service issues with robust and efficient ticketing
Have visitors access documents and faqs right from the chat window
Speedily supply agents with pertinent information - with just a few clicks
Choose what information to share with customers, employees and shareholders
Boost student engagement with 24/7 support on all digital channels.
CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.
CX excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.
Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.
We don’t just sell you software – we promote successful results. We customize all training to create a program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.
Connect your tech stack with a wide range of off-the-shelf integrations. A highly flexible API lets you transfer data to and from other platforms. Easy integration makes your CX software implementation stronger, more resilient, and more effective.
Get up and running and customized with an intuitive, modern UI. Getting your agents ready to chat is a breeze. Simply manage multiple interactions, switching between devices or refreshing browsers without losing a session or history data.
And we know how to keep earning your trust
Keeping customers happy is easier.
But measuring your ROI is super simple.
Copy and paste your unique line of code. And you are… live chatting!
Get a solution suited to your business needs. With room to grow!
Receive data, insights and recommendations so you can level up. Yes, even more!
Gain clarity with our 100 top interactions report. Stop sweating the wrong stuff.
“I am really impressed by my friends at Comm100.
They turned me into a believer that chatbots could make my CX program and solution better. ”
Senior Director of CX at Canadian Red Cross
Voice and digital communication channels in one platform
Integrate your voice system into Comm100’s digital platform to simplify your service delivery with one piece of secure tech, while improving CX by letting your customers connect with you on their channel of choice.
Adopted Comm100 Live Chat & Chatbot across 5 departments
"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."Learn more
Hit 1683% ROI with Comm100 Live Chat & Chatbot
"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."Learn more
Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat
"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."Learn more
Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat
"Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated."Learn more
Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video
“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."Learn more
See how 15,000+ businesses are building stronger and better customer connections with Comm100 omnichannel customer engagement.
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