Trusted by the world's biggest brands and now free for your small business
IBM
Resident
HomeTrust Bank Logo - Comm100 Customers
Fitbit
Comm100 Customers - RockSpace

Your one-stop shop for handling any question, anytime, anywhere.

Take control of every customer conversation on your website, in your mobile app, on social media and SMS, or by email – faster and more easily than you thought possible. Manage it all from one central online system, seriously shrinking the time and effort it takes to deliver top-notch customer service. This is customer service software built for small business.

The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature.

– W. Lachlan Todd, Digital Recruitment Coordinator at Thompson Rivers University

Meet the Comm100 customer service platform

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Live Chat

Live chat is a fast, convenient, and personalized way to connect with your customers. Now every small business can take advantage of all that live chat has to offer.

Discover Live Chat
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Ticketing & Messaging

Your customers are on a variety of digital channels - Facebook, SMS, email. You should be ready and listening so you can deliver customer support where they want it.

Discover Ticketing & Messaging
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Knowledge Base

Imagine documenting everything your customers need to know and making it available whenever needed, on-demand. That’s the power of a customer service knowledge base.

Discover Knowledge Base
Faster answers, happier customers

The quicker you can solve your customers’ issues when they ask, the faster they can get on with their day and the happier they will be. That works wonders for your agents too.

Eliminate your digital service delivery costs

Easily expand your service capacity and increase customer satisfaction by being more responsive and helpful. And it’s free!

Uncompromising security & privacy

Your customers expect you to protect their privacy at all times. Bank-level security and compliance including ISO 27001 and SOC 2 Type 2 are built in so you can connect with confidence.

And it’s free, for as long as you want!

We’ve been powering live chat conversations for some of the biggest companies in the world since 2009. But we recently had a revelation: why should only the biggest companies get the best software? We decided to launch Comm100 Free so that every business or organization, big or small, anywhere in the world, could take advantage of Comm100’s award-winning enterprise-grade live chat and digital omnichannel customer service software. After all, don’t your customers deserve the best too?

Award-winning live chat and omnichannel customer service software

All the customer service features you need

Live chat features

Connect wherever and whenever your customers need you.

Live chat for your website and mobile app
Handle multiple simultaneous chats
Internal team chat
Pre-chat survey
Customizable chat window
Leave offline messages
Supervisor chat monitoring
Post-chat survey
Web, desktop and mobile app for agents
Configurable agent status
Remove agent from chat
Canned messages
Chat in 13 languages
Join existing chat
Ban visitors from chat
File and image sharing
Spell checker
Transfer chat to another agent
Visitor monitoring
Chat volume report
Ticketing & Messaging features

Use tickets to mark conversations that need follow-up later.

Facebook
Merge tickets
Prioritize and assign
Batch action
Twitter*
Auto-create tickets from offline messages
Create custom views
Customize email signature
WeChat
Multiple email accounts
Label and tag
Block sender
WhatsApp for Business**
1-to-1 text messaging**
Comprehensive search
Conversation list, info and history
Cross-channel ticketing
Canned messages
Rich text editor

*Integrating Twitter accounts costs $14/month/account.
**Bring your Twilio phone number, we’ll do the rest.

Knowledge base features

Create an always-on, easily searchable collection of articles, guides, instructions and videos for self-serve support.

Unlimited number of articles
Internal or external access
FAQ Summary on main page
WYSIWYG editor
Configurable user permissions
Share article links in chat with a single-click
Connect your knowledge base to the chat window
Embed search anywhere on your website
Powerful filter by article status or tags
Label articles with unique tags
Multi-lingual support
Custom CSS
Visitor side search in chat window prior to chatting or offline message
Media library
Integrations

Connect Comm100 to your other core business systems.

Comm100 is so easy to set up and learn, you’ll wish every system you use was this productive.

Save money, save time, and reduce effort while increasing customer satisfaction!

Get Comm100 Free

Looking for more?

The Comm100 Free plan is just the beginning of our digital customer service capabilities. Check out our paid plans to see what else we can do for you!

Check out our paid plans