79% of customers prefer live chat

Real conversations in real-time

In today’s plugged-in, always-on world, you can’t afford to be unavailable. Comm100 is hands-down the most efficient way to engage customers online, wherever and whenever they want. Built for companies of all sizes, our digital conversation platform is feature-rich yet simple to use and manage. Here are 8 reasons why live chat is the right move, right now.

Improve customer service
Reduce support costs
Increase sales and conversions
Build buyer trust and confidence

Leapfrog your competition
Increase customer satisfaction
Enhance your website experience
Increase average order value

Conversations

Messaging and chat for your website, app, and social media properties.

Put the Comm100 conversation platform wherever your customers are, so they can reach you whenever and wherever they want. Engage via traditional messaging, or get more intimate with audio and video chat, co-browsing, and remote browser control. Share files and URLs to resolve issues and complete transactions more quickly.

Personalization

Every customer is unique. Now you can treat them that way.

Your customers expect personalized service in every interaction. Chat is no exception. Comm100 makes it easy for your agents to know who’s who so they can respond with precision and care, making your customers feel welcome and valued. Configurable pre-chat surveys, deep integrations with CRM and e-commerce systems, and intelligent – and compliant – tracking of current and past behavior make it all possible.

Configuration

Meet the world’s most flexible live chat platform.

Our customers tell us that Comm100 offers more configuration flexibility than any other live chat platform on the market. That’s because we believe that you know best how chat can work for your business. From branding and visitor engagement to pre-programmed responses and routing, we put you in the driver’s seat so you can leverage live chat precisely the way you want.

Agent Experience

A happy team is a productive team.

The easier it is for your live agents to pick up and resolve chats to a successful conclusion, the better they’ll perform and the happier everyone will be – you, your agents, and your customers. That’s why we’ve designed the Comm100 agent console for peak performance and usability. Easy to learn and quick to master for even the non-technical agents, you’ll have them up and running in hours, not days.

Manager Experience

Visibility builds trust. Trust builds confidence. Confidence drives performance.

To run a world-class customer experience team, you need day-to-day visibility and meaningful metrics. No live chat platform makes this possible better than Comm100, because no other platform offers the tools and analytics to keep your team operating optimally. From managing roles and permissions to supervising chats to insightful reporting, only Comm100 helps you turn live chat into a competitive advantage.