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Student experience – Unlocked

The only all-in-one higher education communication platform powered by higher ed live chat and chatbots.

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Thompson Rivers University

Better engagement. Greater yield.

Increase enrollment and reduce dropout rates by improving your responsiveness, availability, and personalization – even during your busiest peak periods.

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Boost applicant volume & quality

Attract more of the very best students by providing the very best support – fast, personalized, 24/7. After all, first impressions count.

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Reduce repetitive work & queues

With the latest in generative AI technology, admissions can automate up to 80% of all queries with Comm100’s chatbot for higher education

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Improve engagement to increase yield

Connect with more prospective students across the admissions funnel with Comm100’s higher ed live chat, supported by the latest AI chatbot for higher education.

Advising & Counselling

Greater capacity. Same resources.

Reduce overwhelming caseload

Reduce overwhelming caseload

Many teams are facing ever-rising support volumes with limited resources. With Comm100's higher ed live chat, chatbots, and omnichannel messaging platform you can triage support requests to reduce volume while ensuring students receive the help they need.
Cut wait times. Improve satisfaction.

Cut wait times. Improve satisfaction.

By resolving more queries efficiently online with a combination of higher ed live chat and chatbots, students who are in most need of face-to-face support experience shorter wait times so they get the help they need as soon as possible.
Improve student engagement & retention

Improve student engagement & retention

Comm100 makes it easy and accessible for students to reach out when they need support. From self-service via knowledge base to 24/7 support from an AI chatbot for higher education, students get the immediate support they need to reduce dropout rates.

Student Services
Elevated student experience.
Higher retention.

Deliver A+ higher education communication throughout the academic journey to directly improve student satisfaction, retention, and graduation rates.

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Improve the student experience with 24/7, personalized support

Every conversation matters. That’s why schools use Comm100 to deliver personalized, accurate, and 24/7 engagement so every student feels valued, heard, and supported.

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Reduce manual work with intelligent automation

With Comm100’s higher education chatbots, student services can automate up to 80% of their most common queries. This reduces response time for those who need agent help, while dramatically slashing email & call volumes.

Communications & Marketing
Enhanced engagement. Improved enrollment.

As a marketing professional, you know success relies on communicating with your target audience on the right channels, with the right message, at the right time. With Comm100 higher education communication, you can fine-tine your engagement quality & quantity with the perfect balance of human-bot harmony.


Increase recruitment

with higher ed live chat


Improve yield

with AI chatbot for higher education


Boost student satisfaction

with omnichannel communication

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“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”

– Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment, Queen’s University

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Financial Aid
Accessible support. Greater engagement.

Comm100 lets Financial Aid teams provide advice and support 24/7 across all their digital channels so no student is ever left feeling in the dark. Did we also mention that our platform is protected by the highest security and privacy standards? Well, it is.

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Increase student retention

Improve the student experience with always-on, personalized higher ed live chat support so your students know they can rely on you – anytime, anywhere.

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Automate repetitive work

With Comm100’s chatbot for higher education, your team can automate up to 80% of queries so agents can devote more of their time to complex situations that need extra care and attention.

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Transform agent training

Speed up agent training and onboarding with one centralized knowledge base and agent-facing automation tools that get your agents up and running in no time.

More collaboration. More student success.

Strong collaboration between students and faculties is central to the success of Registrar offices. Comm100 higher education communication platform makes this a breeze. With a full suite of connected channels that can be integrated with internal systems, agents have all the info they need to provide accurate and helpful support.

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Reduce email & phone overwhelm with automation

Comm100’s chatbot for higher education automates the common and time-consuming queries, freeing up staff time that can be used on other important tasks while providing instant, 24/7 support.

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Improve the student experience

Meet student expectations throughout the lifecycle by delivering fast, accurate and personalized assistance with Comm100’s higher ed live chat.

Simplified comms. Happier students & faculty.

Students and faculty want support on a range of channels. You want to streamline your IT infrastructure. Comm100 helps you deliver both. With every channel integrated into one platform, you can deliver convenient and accurate help while increasing support capacity.

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Every channel & department - 1 platform

Comm100 doesn’t just house every channel. It also lets you host unlimited departments within the same platform so you can keep your tech stack and vendor relations simple and secure.

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Automate 80% of queries

By encouraging self-service through Comm100’s chatbot for higher education, IT can automate all of their common queries. This reduces email overwhelm, cuts response times, and increases support capacity.

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Secure engagement

You need to feel 100% confident in the software you approve for use. Comm100’s higher ed live chat is compliant with SOC 2 Type II, ISO 27001, PCI DSS, PIPEDA, TX-RAMP and GDPR – and much more.

Student Housing
Improve availability. Improve occupancy rate.

With Comm100’s perfected balance of human-bot support, Student Housing can deliver accessible, accurate & fast communication to encourage students to choose and remain in the school’s accommodation.

  • Reduce support volumes

    Comm100’s AI chatbot for higher education automates up to 80% of all queries without human support.

  • Increase student satisfaction

    Provide the convenient and fast support students expect with Comm100’s higher ed live chat.

Continuing Education
Increase access. Increase enrollment.

Continuing Education students often have very different needs and challenges. With Comm100’s higher education communication platform, you can cater to any and all of these needs. Deliver convenient, 24/7 support across every channel so everyone feels unique and valued.

  • Improve engagement to improve applications

    Comm100’s higher ed live chat helps you become more accessible, responsive, and helpful so your school leaves a lasting impression on prospective students.

  • Reduce email & phone overwhelm

    Adopt Comm100’s AI chatbot for higher education to automate all of your common queries and reduce overall support volumes, particularly during peak periods.

All Inclusive Bot Plan for Higher Education

The All Inclusive Bot Plan is the complete chatbot & automation package for Higher Education. It’s everything you need for the best higher education communication – all from just one vendor.


Generative Answers & Custom Answers Chatbots


Unlimited intents and answers


Complete bot setup, training and configuration


Monthly bot maintenance


Dedicated CSM with quarterly business & product roadmap reviews


Dedicated AI Architect for bot building, maintenance, and support


Access to product release beta programs

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.