Today's digital-first customers want to connect with you wherever and whenever it’s convenient for them. That means via your website, social media, SMS & email. With multi-channel support, you'll never miss a message.
Omnichannel customer service helps you scale your service capacity while reducing cost per engagement. You’ll even increase customer satisfaction by being more responsive and helpful. We’ll help you do more with less!
Communication is a private matter, especially if you’re in a regulated industry like banking, healthcare, or government. Our omnichannel customer support software will keep your customer data secure.
We respect your IT policies as much as you do. That’s why we offer convenient cloud or self-hosted on-premise installations – including our award-winning chatbot.
Your customers won’t wait for answers, you shouldn’t either. We’ll get you up and running in days, not weeks - so you can start providing omnichannel customer support. That’s a promise.
…with an itty-bitty price tag. With Comm100's omnichannel customer service software your dollar goes further, with more capabilities, higher performance, and better support.
From smart routing to automatic translation and beyond, real-time live chat is more powerful and more flexible than you think.
For conversation that don’t take place in real-time, or those that need follow-up, there’s Comm100 Ticketing & Messaging.
Easily build and maintain an online catalog of helpful self-serve information and resources for your customers or your agents.
Harness the power of AI, NLP, context, and customer data to deliver better customer experiences at scale.
Having Comm100 as our business partner has added great value to our support channel. Their constantly improving catalogue of products and features ensures that we can keep pace with evolving customer needs and business growth, which inspires a lot of confidence among our staff.
– Tom Seelbach, Technical & Admin Manager, ITSM