Omnichannel

Omnichannel customer engagement made easy

Your customers live digitally. Be there, be ready.

Live Chat Agent Experience

Live chat

From smart routing to automatic translation, audio & video chat, file sharing, and beyond, live chat is a more powerful and flexible customer service channel than you think.

Ticketing & Messaging

Not every conversation happens in real-time and some support will need follow-up. Connect these multiple channels with Comm100 Ticketing & Messaging.

Knowledge Base

Self-serve knowledge base

Easily build and maintain a catalog of helpful information and resources for your customers and agents. Deploy it on your website and inside your live chat window.

Chatbot and Agent Assist

Chatbots and AI for Agents

Harness the power of AI, NLP, context, and customer data to deliver better customer experiences at scale.

Having Comm100 as our business partner has added great value to our support channel. Their constantly improving catalogue of products and features ensures that we can keep pace with evolving customer needs and business growth, which inspires a lot of confidence among our staff.

– Tom Seelbach, Technical & Admin Manager, ITSM

ITSM Digital

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