Omnichannel customer engagement made easy
Close the gap between Question and Answer, wherever and whenever your customers want.
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Be everywhere you need to be
Today's digital-first customers want to connect with you wherever and whenever it’s convenient for them. That means via your website, social media, SMS & email. With multi-channel support, you'll never miss a message.
Shrink your service delivery costs
Omnichannel customer service helps you scale your service capacity while reducing cost per engagement. You’ll even increase customer satisfaction by being more responsive and helpful. We’ll help you do more with less!
Uncompromising security & privacy
Communication is a private matter, especially if you’re in a regulated industry like banking, healthcare, or government. Our omnichannel customer support software will keep your customer data secure.
Cloud or on-premise: it’s your choice
We respect your IT policies as much as you do. That’s why we offer convenient cloud or self-hosted on-premise installations – including our award-winning chatbot.
Rapid time to value
Your customers won’t wait for answers, you shouldn’t either. We’ll get you up and running in days, not weeks - so you can start providing omnichannel customer support. That’s a promise.
Great, cosmic powers…
…with an itty-bitty price tag. With Comm100's omnichannel customer service software your dollar goes further, with more capabilities, higher performance, and better support.
Live chat
From audio and video chat to smart routing to automatic translation and beyond, real-time live chat is more powerful and more flexible than you think.
Ticketing & Messaging
For conversations on email, social media & SMS that don’t take place in real-time, or those that need follow-up, there’s Comm100 Ticketing & Messaging.
Knowledge Base
Easily build and maintain an online catalog of helpful self-serve information and resources for your customers or your agents.
Chatbots & AI for Agents
Harness the power of AI, NLP, context, and customer data to deliver better customer experiences at scale.
Having Comm100 as our business partner has added great value to our support channel. Their constantly improving catalogue of products and features ensures that we can keep pace with evolving customer needs and business growth, which inspires a lot of confidence among our staff.
– Tom Seelbach, Technical & Admin Manager, ITSM
