Omnichannel Customer Engagement

The only way to meet your customers’ support expectations

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Connect with your customers anytime, anywhere

Today’s digital-first consumers want to connect with brands wherever and whenever it’s convenient for them. Comm100 Omnichannel lets you deliver this experience by connecting every channel and their data into one unified platform.

Give your customers’ choice and your agents’ information for the most efficient, helpful, and personalized customer support.

Shrink service delivery costs

Comm100 Omnichannel helps you scale your service capacity while reducing cost per engagement. Yes, you read that right! We’ll help you do more with less alongside more capabilities, higher performance, and better support.

Sky-high customer satisfaction

Today’s consumers aren’t just satisfied with support on a range of channels. They want support that is fast, connected, and personalized. Comm100 omnichannel customer engagement gives you all this and so much more. You’ll have never seen such high customer satisfaction.

Rapid and flexible deployment

Your customers don’t like waiting, and neither should you. We’ll get you up and running in days, not weeks, so you can start delivering the omnichannel customer support that your customers expect. And did we mention we can deploy via cloud or on-premise?

The complete omnichannel customer engagement platform

Choose where to meet your customers and scale up when you’re ready – the Comm100 platform expands with our customers as they grow.

Live Chat

Real-time text, voice, video, file sharing, co-browsing – Comm100 Live Chat is more powerful and flexible than you think. Deliver fast and personalized support that customers expect.

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Chatbots & Automation

Harness the power of AI, natural language processing (NLP), and customer data to automate over 80% of queries and deliver 24/7 support. No omnichannel customer support software is complete without it.

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Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS on one easy-to-use system with all the tools and features you’ll ever need.

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Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support, while also providing accessible help for your agents to answer inquiries.

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“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”

Lachlan Todd

Communications & Systems Coordinator
Thompson Rivers University

Key Features

Security & compliance

Comm100 offers unparalleled enterprise-grade security that meets international security, privacy and compliance benchmarks, including those in regulated industries like healthcare, finance, and government.

Personalization

With Comm100’s omnichannel customer engagement platform, agents are empowered with data to build more personal and genuine customer connections.

AI-powered

Scale your reach and operations without ballooning your team size with Comm100’s AI chatbots and automation across every key digital channel.

We make good on our customer service promise

Award-winning Software

Mastering Omnichannel CX – A Success Guide

Find out if omnichannel customer engagement is the right strategy for your goals, how to implement it, and how to measure and prove its ROI.

See how you could increase engagement and lower costs with Comm100 Omnichannel.

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