Enterprise knowledge base software
Fast self-serve answers for your customers, detailed help resources for your agents
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Flexible
With a simplified interface and rich content support, your team can build and maintain Knowledge Bases with minimal effort and maximum effectiveness. You’ll wish every tool you used was this easy!
Scalable
The Comm100 Knowledge Base software easily supports multiple deployments off a single platform so you can build and maintain a range of self-service resources for as many audiences as you need – external and internal.
Integrated with live chat
Imagine your customers being able to access your online Knowledge Base software right inside the chat window. Now open your eyes. You’re there! And it works in the agent console too!
Ideal for external and internal audiences
Knowledge base software isn’t only for customer support – your employees, partners, and other stakeholders can also benefit with information at their fingertips!
One platform – many audiences
Spin up self-serve knowledge base portals for multiple audiences, keeping articles and information securely segregated. Build one company knowledge base for employee onboarding, one for customer support, another for partners – you get the idea.
Robust security and permissions
Sometimes walls are good, especially when it comes to information. At Comm100, we make security and privacy a top priority including in our knowledge base application. Our Knowledge Base app settings let you easily control who can see what based on their login and user profile.
Flexible content management
Get in and get out. That’s the key to a successful customer service knowledge base. Comm100 Knowledge Base management is built on this core principle, for you and your visitors.
Simple, intuitive design interface
No programming skills required here! Built with an intuitive WYSIWYG interface, Comm100 on-premise Knowledge Base software simplifies article creation and management. You can even embed images and hyperlinks to enhance the user experience.
Powerful search and discovery
The key to any good website knowledge base software is the ability to find answers quickly. Our search engine delivers accurate results lightning-fast so your users can get in, get out, and get on with their day. That’s what self-serve is all about!
Knowledge base + live chat = a perfect match
Comm100 Knowledge Base integrates seamlessly with our live chat solution for a perfectly balanced support experience that offers the best of self-serve and agent-based assistance.
One window, two support options
Visitors can search the knowledge base for documents and faqs right from the chat window. This helps them quickly locate what they need, especially when agents are offline or before engaging in a live chat.
Dual-mode chat and search
Visitors can browse the knowledge base next to the Comm100 Live Chat window when needed. The search function allows you to reduce your chat volume so your agents can focus on more complicated queries.