Comm100 Booking is an automated booking system that lets customers easily book appointments online at a time that suits them. Integrated within live chat, hosted on a dedicated page, or via an invitational link, Comm100 Booking helps businesses increase engagement and essential bookings. Alongside intelligent automation and a seamless UX, the booking process becomes more efficient, giving your staff and customers time back.
Comm100 Booking is an appointment scheduling solution that lets customers easily book appointments online at a time that suits them. Integrated within live chat, hosted on a dedicated page, or via an invitational link, Comm100 Booking helps businesses increase engagement and essential bookings. Alongside intelligent automation and a seamless UX, booking processes have also become more efficient, giving your staff and customers time back.
Traditional back-and-forth emailing to find a suitable time is inefficient and a poor CX. Comm100’s automated booking system eliminates these problems by allowing customers to easily see your up-to-date availability and self-schedule a meeting via chat or on a dedicated booking page. As well as improving efficiency, this also ensures you avoid double-booking. Agents can also block out time slots based on their schedule.
To increase engagement and drive essential bookings, agents can also invite customers to make an appointment by easily creating an invite link within seconds, while setting the time zone to make sure everyone is on the same page.
Managing meetings can be just as time-consuming as setting them up. Comm100 Booking helps cut this by letting you more easily keep track of bookings to deliver hassle-free scheduling for both your agents and your customers. Every scheduled meeting and its status are stored and tracked with the Agent Console. When a booking is made, agents receive a notification that provides helpful details of the customer. Automated and customized notifications can be set up to notify customers of updates, and agents are notified when a booking is canceled.
As with all Comm100’s products, information security and privacy is protected to the highest standard. Rather than sharing your calendar, agents can send a dedicated invite link or direct the customer to your website’s or app’s booking page. All personal information collected within the appointment scheduling solution will also be deleted anytime upon request to protect your customers’ privacy.
Comm100’s automated booking system offers flexible configurations so you can set up your booking system in a way that works best for you. Form fields are fully customizable to ensure that all the information needed for a successful meeting is collected. You can also configure service preferences, working hours, and notifications, as well as assign staff members to match service requirements. You can also personalize your booking home page to match your branding by customizing the logo, theme color, greeting messages, and more. To improve your overall control of your workflow, the automated booking software lets you easily filter out the appointments with self-defined conditions to help you better organize your schedule.
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