Features | Manager Experience

Assign Permissions to Live Chat Agents

Comm100 Live Chat allows you to assign specific permission to each agent based on their role in your live chat team. This gives you flexibility and helps you manage permissions more granularly.

Operator Permission

Agent Permission

Set each agent’s live chat permissions individually based on your specific requirements. For example, you can allow an agent to view chat transcripts but not to delete transcripts.

Group Permission

Group Permission

Classify your live chat agents into groups based on their roles on the team and grant different permissions to each group. This saves you from repetitive permission configuration.

Set Permissions by Department

Department Permission

Live chat permissions can be set by department. For example, you can specify that agents in a certain department can only accept chat requests routed to that department and only view that department’s chat transcripts.

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