Features | Manager Experience

Assign Permissions to Agents

Comm100 customer engagement platform allows you to assign specific permission to each agent based on their role in your team. This gives you flexibility and helps you manage permissions more granularly.

Agent Permission

Set each agent’s permissions individually based on your specific requirements. For example, you can allow an agent to view chat transcripts but not to delete transcripts.

Role Permission

Classify your agents into groups based on their roles on the team and assign different role to them. This saves you from repetitive permission configuration.

Department Permission

Comm100 permissions can be set by department. For example, you can specify that agents in a certain department can only accept chat requests routed to that department and only view that department’s chat transcripts.

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