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Higher Education Guide - How to meet your students' sky-high support expectations

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Top 5 Higher Education Customer Service Trends for 2023
November 28th, 2022 | Customer Service, Higher Education

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More

Top 5 Customer Service Trends to Expect in 2023
November 23rd, 2022 | Chatbot, Customer Service

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More

How CCaaS Providers are Increasing Customer Value with Digital-First Partnerships
November 15th, 2022 | Contact Center, Omnichannel

There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More

The Future Contact Centre – How CCaaS Providers Can Deliver Digital with a Single Partnership
November 15th, 2022 | Contact Center, Omnichannel

As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More

Why are Contact Centres Adopting a Digital-First Strategy?
November 15th, 2022 | Contact Center

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More

The Top 4 Challenges Facing Higher Education IT Departments
November 15th, 2022 | Higher Education

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More

How to Improve Student Support Services
November 13th, 2022 | Customer Service, Higher Education
How to Improve Student Support Services Meeting Sky-High Expectations in Higher Education Today’s students are CX-indulged. Thanks to technology, + Read More
How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
November 13th, 2022 | Customer Service
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Comprehensive Guide to Live Chat Software
November 13th, 2022 | Live Chat
A Comprehensive Guide to Live Chat Software Customer service expectations have never been higher. Thanks to the development of technology, consumers + Read More
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A Comprehensive Guide to Chatbot Software
November 13th, 2022 | Chatbot
A Comprehensive Guide to Chatbot Software In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and + Read More
A Complete Guide to Omnichannel Customer Service
November 13th, 2022 | Customer Service, Omnichannel
A Complete Guide to Omnichannel Customer Service The state of customer service is always changing, and brands must keep up. While offering just + Read More
A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]
November 13th, 2022 | Customer Service
A Complete Guide to Improving Customer Service in Government with Best Practices & Use Cases The gap between customer service in public and + Read More
How to Improve Credit Union Member Engagement
November 13th, 2022 | Customer Service
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
The Essential Chatbot Success Metrics
November 2nd, 2022 | Chatbot

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More

5 Customer Service Best Practices Every Successful Team Follows
October 26th, 2022 | Customer Service

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More

How to Engage with More Prospective Students and Increase Enrollment
October 24th, 2022 | Higher Education

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More

Guest Blog: 10 Chatbot Features that Make Your Bot More Helpful to Customers
October 19th, 2022 | Chatbot, Customer Service

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Bringing Automation to Customer Service – 5 Chatbot Examples for Any Industry
October 10th, 2022 | Chatbot, Customer Service

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More

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