Are you meeting your students’ sky-high support expectations?

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer + Read More

It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More