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Higher Ed Live Chat Benchmark Stats

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Live Chat for Higher Education – The Ultimate 101 Guide
February 1st, 2023 | Higher Education, Live Chat
Live Chat for Higher Education- The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline, student + Read More
How Higher Education Can Increase Mature Student Recruitment
February 1st, 2023 | Higher Education

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More

5 Customer Experience Predictions for 2023
January 23rd, 2023 | Customer Experience

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More

Live Chat Benchmarks 2023 – Data You Need to Improve Team Performance
January 18th, 2023 | Live Chat

Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More

How Higher Education is Fighting High Dropout Rates
January 12th, 2023 | Higher Education

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More

The State of Automated Customer Service in 2023
January 11th, 2023 | Customer Service
The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model
December 14th, 2022 | Customer Experience

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More

5 Costly Impacts of Falling Behind on Digital Student Engagement
December 7th, 2022 | Higher Education, Live Chat

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

The 4 Most Effective Chatbot Examples
December 7th, 2022 | Chatbot

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More

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Higher education must improve agent experience to ever deliver excellent student experience
December 1st, 2022 | Higher Education

Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More

Top 5 Higher Education Customer Service Trends for 2023
November 28th, 2022 | Customer Service, Higher Education

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More

Top 5 Customer Service Trends to Expect in 2023
November 23rd, 2022 | Chatbot, Customer Service

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More

How CCaaS Providers are Increasing Customer Value with Digital-First Partnerships
November 15th, 2022 | Contact Center, Omnichannel

There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More

The Future Contact Centre – How CCaaS Providers Can Deliver Digital with a Single Partnership
November 15th, 2022 | Contact Center, Omnichannel

As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More

Why are Contact Centres Adopting a Digital-First Strategy?
November 15th, 2022 | Contact Center

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More

The Top 4 Challenges Facing Higher Education IT Departments
November 15th, 2022 | Higher Education

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More

How to Improve Student Support Services
November 13th, 2022 | Customer Service, Higher Education
How to Improve Student Support Services Meeting Sky-High Expectations in Higher Education Today’s students are CX-indulged. Thanks to technology, + Read More
How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
November 13th, 2022 | Customer Service
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Comprehensive Guide to Live Chat Software
November 13th, 2022 | Live Chat
A Comprehensive Guide to Live Chat Software Customer service expectations have never been higher. Thanks to the development of technology, consumers + Read More
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