How to Add Live Chat to your Website
November 25th, 2020 | Live Chat

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison
November 23rd, 2020 | Customer Service

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More

Why Businesses are Choosing White-Label Live Chat
November 10th, 2020 | Live Chat

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

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SOC 2 Type II Compliant Live Chat Software: What You Need to Know
November 5th, 2020 | Live Chat

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More

4 Easy Steps for Building an Internal Knowledge Base
November 5th, 2020 | Knowledge Base

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

6 Top Chatbot Examples: AI Customer Service Bots in Action
October 30th, 2020 | Chatbot

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI.  If you’re here because you’re trying to figure + Read More

Best Chatbots – Top AI Chatbot Technology in 2020
October 29th, 2020 | Chatbot

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More

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Best Free Live Chat for Websites 2020
October 8th, 2020 | Live Chat

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat support for websites, but with each boasting different features + Read More

Best Practices for Effective Email Customer Support in 2020
September 10th, 2020 | Customer Service, Omnichannel

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More

Resolving Customer Service Complaints – How to Reduce Repetition & Agent Handoffs
August 31st, 2020 | Customer Experience, Customer Service

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More

“Next!” Top 5 Tips to Reduce Customer Service Wait Time
August 5th, 2020 | Customer Service

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait + Read More

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Top Live Chat Best Practices for 2020
July 29th, 2020 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads
July 20th, 2020 | Chatbot

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other + Read More

Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times
June 25th, 2020 | Customer Service

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among + Read More

When the Cloud Won’t Cut It: Deploying On-Premise Customer Engagement Software
June 24th, 2020 | Live Chat, Omnichannel

When considering any technology investment, security and privacy are non-negotiable. No matter which digital support channels your business offers, keeping your confidential customer + Read More

Why Agents Need Chatbots – and Chatbots Need Agents
June 15th, 2020 | Chatbot, Live Chat

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More

Why Your Live Chat Solution Needs Audio and Video
June 4th, 2020 | Live Chat

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. But while these stats are true, the figures don’t always tell the whole story. Why? Because + Read More

Top 5 KPIs Every Live Chat Manager Needs to Track
May 28th, 2020 | Live Chat

Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used to measure the + Read More