Free Live Chat & Chatbot Software

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. The cost to run it, the expertise to + Read More

Customers are everywhere, and they expect you to be everywhere too. If you’re catering to this expectation, you shouldn’t only be receiving support requests from email. + Read More

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More

If it feels like everyone around you is adding a chatbox to their website, you are correct! The live chat market is in the process + Read More

As a small business, it can seem difficult or even impossible to reach the same level of customer service & support as bigger brands. Organizations with greater + Read More

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More

In today’s digital world, power rests with the consumer. With so much choice, consumers can jump from one brand to another quickly, and in most + Read More

Ten years ago, it wouldn’t have been uncommon to see people switch off merely at the sound of ‘customer experience’ in conversation. Once + Read More

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, + Read More

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share.  A key reason why so + Read More

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. However, with a + Read More

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning + Read More