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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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How to Improve Service Delivery in Public Sector & Government – 4 Foundational Steps
March 15th, 2024 | Customer Service

Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More

Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | Chatbot, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The Advantages and Disadvantages of Live Chat Support
March 6th, 2024 | Customer Service, Live Chat

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

American Universities Acceptance Rate – Ivy League & Below Stats
February 26th, 2024 | Higher Education

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2024 | Chatbot

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Gamification in Higher Education: Tapping into Student Motivation and Engagement
February 6th, 2024 | Higher Education

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More

Comm100 Releases Annual Live Chat Performance Benchmarks for 2024
January 29th, 2024 | Live Chat

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service
Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the + Read More
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How Does Generative AI Work? – A Simplified Explanation
December 18th, 2023 | Chatbot

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More

Innovate or Stagnate: Top 4 Customer Service Trends for 2024
December 12th, 2023 | Customer Service

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

Enhancing Citizen Engagement: AI in Government Communication
November 21st, 2023 | Chatbot

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support
November 15th, 2023 | Gaming, Omnichannel

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. At the core of these dynamics is the + Read More

Inclusive Technology: Why Accessible Software Matters for Everyone
November 14th, 2023 | News & Updates

In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for + Read More

Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 
November 8th, 2023 | Gaming

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their + Read More

How to Increase Player Engagement – 4 Loyalty Strategies
October 31st, 2023 | Gaming

While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While + Read More

The Game-Changer: Why Omnichannel Comms is Critical for Gaming
October 24th, 2023 | Gaming, Omnichannel

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and + Read More

A Fair Guide to the Best Customer Service Automation Software
October 17th, 2023 | Customer Service

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

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