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One and Done: How to Optimize Your First Contact Resolution Rate

November 15th, 2017 | Customer Service | Isabella Steele
We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its... Read More

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