Customer Experience at a Crossroads: What Drives Customer Experience Success?
January 3rd, 2019 | Customer Experience

Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More

Inbound and Outbound Live Chat – Why You Need to Be Using Both
December 11th, 2018 | Live Chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More

Customer Contact Week Digital: Live Chat Special Report
December 4th, 2018 | Live Chat

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

Top Types of Customer Communication Channels
November 15th, 2018 | Customer Service

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More

Report
What Drives CX Success?
Customer Experience at a Crossroads:
3 ways AI-powered Chat helps Healthcare Providers Improve Patient Experiences and Operational Efficiency
November 13th, 2018 | Live Chat

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 6th, 2018 | Live Chat

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

How to Improve Call Center Customer Satisfaction with Live Chat
November 1st, 2018 | Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

Live Chat Best Practices for Financial Services
October 30th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

Webinar
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
Secure Your Live Chat With On-premise Deployment
October 25th, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Comm100’s Next Generation Chatbot: Capable, Approachable and Trustworthy
October 23rd, 2018 | News & Updates

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More

Getting your customer service team ready for the holiday shopping (and returns, and shipping, and problems) season
October 18th, 2018 | Customer Service

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

3 Ways to do More with Customer Experience Personalization
October 16th, 2018 | Customer Service

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
Take a Look at our Latest Social Releases: WeChat Integration, Social Tagging, and Social Routing
October 9th, 2018 | News & Updates

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Comm100 Wins 2018 Contact Center Technology Award from CUSTOMER Magazine
October 5th, 2018 | Awards

We’re excited to announce that TMC, a global, integrated media company, has named our AI-powered chat as a 2018 Contact Center Technology Award + Read More

Chat did that! And now you can prove it with chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

How to Build a CX Coaching Culture
September 27th, 2018 | Customer Service

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More

Five Tips To Successfully Onboard Live Chat Agents
September 25th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More