Inbound and Outbound Live Chat – Why You Need to Be Using Both
December 10th, 2018 | Live Chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More

Customer Contact Week Digital: Live Chat Special Report
December 3rd, 2018 | Live Chat

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 1st, 2018 | Live Chat

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

Live Chat Best Practices for Financial Services
October 29th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
How to improve call center customer satisfaction with live chat
October 25th, 2018 | Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

Secure Your Live Chat With On-premise Deployment
October 23rd, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Comm100’s Next Generation Chatbot: Capable, Approachable and Trustworthy
October 22nd, 2018 | News & Updates

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More

Getting your customer service team ready for the holiday shopping (and returns, and shipping, and problems) season
October 18th, 2018 | Customer Service

Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
3 Ways to do More with Customer Experience Personalization
October 16th, 2018 | Customer Service

By 2020, customer experience (CX) will overtake price as a key product differentiator. While there are many ways to improve CX – ease + Read More

Take a Look at our Latest Social Releases: WeChat Integration, Social Tagging, and Social Routing
October 9th, 2018 | News & Updates

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Comm100 Wins 2018 Contact Center Technology Award from CUSTOMER Magazine
October 5th, 2018 | Awards

We’re excited to announce that TMC, a global, integrated media company, has named our AI-powered chat as a 2018 Contact Center Technology Award + Read More

Chat did that! And now you can prove it with chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

Five Tips To Successfully Onboard Live Chat Agents
September 28th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Build a CX Coaching Culture
September 27th, 2018 | Customer Service

Most companies would agree that excellent customer service is a crucial aspect of running a business. A simple conversation between a customer service + Read More

How to Use Technology to Improve the Agent Experience
September 20th, 2018 | Customer Service

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams + Read More

How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Comm100 Releases Updated MaximumOn™ Technology, Providing Guaranteed Uptime for All Customers
September 12th, 2018 | News & Updates

In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

How to Reduce Customer Service Friction with Live Chat
September 10th, 2018 | Customer Service

Friction is everywhere in life, and it impacts us from the time we wake up until we go to sleep. But how can + Read More