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Live Chat Benchmark Data 2021
March 4th, 2021 | Live Chat

Almost every industry has been impacted by the pandemic in 2020, but nowhere has this been more noticeable than in customer service teams. From customer panic to remote working relocation, 2020 shook up live chat teams across the + Read More

5 Ways to Improve Customer Service in Healthcare
February 25th, 2021 | Customer Service

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility + Read More

Best Practices for Small Business Customer Service in 2021
February 23rd, 2021 | Customer Service

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of + Read More

PIPEDA – How and Why Comm100 Complies to Canada’s Privacy Law
February 22nd, 2021 | Customer Experience

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights.  We live in an increasingly privacy-conscious world, + Read More

Here’s why the experts think empathy is the key to customer experience
February 18th, 2021 | Omnichannel

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More

The 2021 Chatties Awards – Winners Announced!
February 12th, 2021 | Customer Service

We understand just how difficult customer service and support can be. It’s one of the hardest and most thankless jobs around – all too + Read More

The Best Live Chat Examples – 5 Use Cases for Any Industry
February 9th, 2021 | Live Chat

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. But what many + Read More

Hosted vs. Self-Hosted Live Chat – Which Do You Need?
February 8th, 2021 | Live Chat

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital + Read More

Small Business Guide to Live Chat in 2021
January 21st, 2021 | Live Chat

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, + Read More

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How to Use an Email Ticketing System to Boost Your Support Team’s Productivity
January 12th, 2021 | Customer Service

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

A 2021 Shopping Checklist for Free Live Chat
January 10th, 2021 | Live Chat

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
January 5th, 2021 | Live Chat

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

Live Chat Resellers – Why You Should Choose Comm100
December 15th, 2020 | Live Chat

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
December 8th, 2020 | Chatbot

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More

Live Chat Software – If You’re Only Typing, You’re Missing Out
December 8th, 2020 | Live Chat

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

How to Add Live Chat to your Website
November 25th, 2020 | Live Chat

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison
November 23rd, 2020 | Customer Service

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More

Why Businesses are Choosing White Label Live Chat
November 10th, 2020 | Live Chat

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

Report
2021 Live Chat Success Benchmark
Uncover new and exclusive insights from Comm100’s 2021 live chat benchmark report and learn how your team stacks up against your peers.