Get the latest live chat benchmark data broken down by team size & industry

Read more

Are you meeting your students’ sky-high support expectations?

Get to know best practices from our eBook

Get started
Why do Universities & Colleges Choose Comm100 Live Chat?
June 23rd, 2022 | Live Chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
June 15th, 2022 | Customer Experience

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

4 Chatbot Customer Service Use Cases for Every Industry
June 15th, 2022 | Chatbot

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More

4 Obstacles You Face Without Live Chat Software
June 1st, 2022 | Live Chat

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

Guest blog: The Future of Customer Service: Changes & Challenges in 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

How Higher Education Suffers Without Digital Student Engagement
May 23rd, 2022 | Customer Experience, Live Chat

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

Banking AI Chatbots – Benefits, Use Cases & ROI
May 5th, 2022 | Chatbot

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More

How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

Improving Government CX – The Fundamental Building Blocks for Success
April 26th, 2022 | Customer Experience

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

The Real Benefits of Chatbots in Higher Education
April 20th, 2022 | Chatbot

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More

What are the Benefits of Local Government Chatbots? 
April 12th, 2022 | Chatbot

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More

3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

4 Foundational Steps to Improving Service Delivery in Government
March 21st, 2022 | Customer Service

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More

A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]
March 16th, 2022 | Customer Experience

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction + Read More

4 Reasons Why Government Live Chat Software is Critical in 2022
March 14th, 2022 | Live Chat

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Top 4 Strategies to Improve Credit Union Member Experience
March 9th, 2022 | Customer Experience

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More

3 Reasons it’s Now Time for Chatbots for Credit Unions
March 6th, 2022 | Chatbot

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More

The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!