Small Business Guide to Live Chat in 2021
January 21st, 2021 | Live Chat

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat.  Live chat has quickly + Read More

How to Use an Email Ticketing System to Boost Your Support Team’s Productivity
January 12th, 2021 | Customer Service

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and + Read More

A 2021 Shopping Checklist for Free Live Chat
January 10th, 2021 | Live Chat

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
January 5th, 2021 | Live Chat

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. But while its popularity and effectiveness + Read More

Live Chat Resellers – Why You Should Choose Comm100
December 15th, 2020 | Live Chat

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If + Read More

Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
December 8th, 2020 | Chatbot

Owning a business is not a piece of cake. It takes careful management of a lot of moving parts. It takes patience and + Read More

Live Chat Software – If You’re Only Typing, You’re Missing Out
December 8th, 2020 | Live Chat

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. + Read More

How to Add Live Chat to your Website
November 25th, 2020 | Live Chat

Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors + Read More

How AI and CRM are Changing the Future & Face of Customer Service
November 25th, 2020 | Customer Service

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. + Read More

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison
November 23rd, 2020 | Customer Service

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just + Read More

Why Businesses are Choosing White Label Live Chat
November 10th, 2020 | Live Chat

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and + Read More

SOC 2 Type II Compliant Live Chat Software: What You Need to Know
November 5th, 2020 | Live Chat

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More

4 Easy Steps for Building an Internal Knowledge Base
November 5th, 2020 | Knowledge Base

Access to information is key to the success of any customer service team, whatever channel you use. But for this success to happen, this information can’t + Read More

6 Top Chatbot Examples: AI Customer Service Bots in Action
October 30th, 2020 | Chatbot

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI.  If you’re here because you’re trying to figure + Read More

Best Chatbots – Top AI Chatbot Technology in 2020
October 29th, 2020 | Chatbot

By now, you likely already know. You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve + Read More

Best Free Live Chat Software – Reviews 2020/1
October 8th, 2020 | Live Chat

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat support for websites, but with each boasting different features + Read More

Customer Experience Quality & Training: How to Build a Winning Framework within Your Organization
September 12th, 2020 | Customer Experience

Times are changing, and the way people make buying decisions is radically different from how it was a few decades ago. Companies can + Read More

Best Practices for Effective Email Customer Support in 2020
September 10th, 2020 | Customer Service, Omnichannel

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily.   And yet, although companies have had a long + Read More

Resolving Customer Service Complaints – How to Reduce Repetition & Agent Handoffs
August 31st, 2020 | Customer Experience, Customer Service

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More

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