The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More
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The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More
If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More
It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly + Read More
Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, + Read More
Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. They need to offer + Read More
If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your + Read More
It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More
If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More
The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More
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87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More
Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly + Read More
Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More
As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More
Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More
Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More
Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More
