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Digital Transformation in Customer Service – Navigating Security Threats (Part 4 of 4)
September 29th, 2021 | Customer Service

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Digital Transformation in Customer Service – 5 Inspirational Success Stories (Part 3 of 4)
September 28th, 2021 | Customer Service

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

White Label Chat Service – What to Expect And How to Use For Your Business?
September 25th, 2021 | Live Chat

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

5 Things to Look For In a White Label Live Chat Software
September 25th, 2021 | Live Chat

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction
September 25th, 2021 | Customer Service

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

5 Reasons Why You Should White Label Live Chat
September 23rd, 2021 | Live Chat

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation
September 23rd, 2021 | Customer Service

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More

Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
September 22nd, 2021 | Customer Service

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More

Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 4)
September 13th, 2021 | Customer Service

Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More

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Live Chat Benchmarks: How Does Your Team Compare?
August 31st, 2021 | Live Chat

Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible.  As companies strive towards this + Read More

How to Train Your Agents for an Omnichannel Customer Service Strategy
August 29th, 2021 | Customer Service, Omnichannel

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

6 Customer Service Skills for a Positive Customer Experience
June 30th, 2021 | Customer Service

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More

How to Use Live Chat to Support the eCommerce Customer Journey
June 27th, 2021 | Live Chat

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More

Transforming Customer Service in a Student’s World – a Q&A with Dawson College
June 22nd, 2021 | Live Chat

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

Top 4 Goals with Solutions for Better Customer Service via Facebook
June 18th, 2021 | Customer Service

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More

Task Bot: Simple but Effective 24/7 Automated Support
June 8th, 2021 | Chatbot, News & Updates

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More

Live Chat KPIs are Essential – But How Can You Get Agents Onboard?
May 31st, 2021 | Live Chat

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

Top 4 Tips to Train Customer Service Agents Remotely
May 19th, 2021 | Customer Service

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More

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