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What is Customer Experience Excellence and How Can You Start Your Journey Towards it?
January 13th, 2022 | Omnichannel

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer + Read More

2022 is the Year of Digital Customer Experience Excellence – Here’s Why
January 6th, 2022 | Customer Experience

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More

A Shopping Checklist to Find the Best Live Chat Providers for Government Websites
January 5th, 2022 | Live Chat

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly + Read More

How to Improve Government-to-Citizen Engagement in 2022
December 15th, 2021 | Omnichannel

Nearly everyone has come into contact with their government, whether to renew a driver’s license or apply for a police check. Unfortunately, these interactions have become synonymous with poor, + Read More

4 Reasons Why Credit Unions Need to Offer Live Chat in 2022
December 13th, 2021 | Live Chat

Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. They need to offer + Read More

How to Choose the Best Chatbot for Colleges & Universities
December 7th, 2021 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your + Read More

Top 4 Customer Experience Trends for Financial Services to Expect in 2022
December 2nd, 2021 | Customer Experience

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More

Top Live Chat Best Practices for 2022
November 29th, 2021 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

Top 3 Customer Service Trends to Expect in 2022
November 29th, 2021 | Customer Service

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More

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How Live Chat Improves the Digital Customer Experience
November 23rd, 2021 | Customer Experience, Live Chat

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly + Read More

Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More

Contact Center Digital Transformation – The Essential Stages for a Smooth and Successful Transition
October 25th, 2021 | Customer Experience, Customer Service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More

The Role of Social Media in Higher Education – 5 Best Practices for Engagement
October 25th, 2021 | Customer Experience, Customer Service

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More

Engaging with International Students – Top Tips for Higher Education
October 25th, 2021 | Customer Experience, Customer Service

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More

Improving Student Engagement – Why Phone Support is Dead
October 25th, 2021 | Customer Experience, Customer Service

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More

Digital Transformation in Customer Service – Navigating Security Threats (Part 4 of 4)
September 29th, 2021 | Customer Service

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Digital Transformation in Customer Service – 5 Inspirational Success Stories (Part 3 of 4)
September 28th, 2021 | Customer Service

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

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