87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More
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87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More
Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly + Read More
Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More
As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in + Read More
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More
Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More
Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More
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Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More
The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More
Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More
Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More
Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it? Statistics show that + Read More
Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More
As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More
Digital transformation is by no means a recent trend. However, the past couple of years has seen its importance within customer service skyrocket + Read More
Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible. As companies strive towards this + Read More
As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get + Read More
