Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More
Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More
We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in + Read More
Rising customer expectations means that organizations are squaring off against their competitors with superior customer experience when it comes to attracting and retaining + Read More
Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More
We’re excited to announce that Comm100 has been named a Finalist in the 13th annual Stevie® Awards for Sales & Customer Service in + Read More
Getting work done isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying + Read More
With over 15 million texts sent per minute for a total of 8 trillion annually, SMS is undeniably one of the most popular + Read More
Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More
Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More
Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More
Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business + Read More
Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More
It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More
If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More
Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More
When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More
The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More
Holiday shopping season isn’t easy. Even for the most well-organized customer service functions, seeing query volumes and queues rise into the red can + Read More
