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Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

4 Ways Small Businesses Use Free Chatbots to Drive Sales
July 13th, 2021 | Chatbot

For many small businesses, the idea of launching a chatbot to handle customer support and sales questions seems out of reach. The cost to run it, the expertise to + Read More

Top 5 Features You Need in a Free IT Ticketing System
July 5th, 2021 | Customer Service

Customers are everywhere, and they expect you to be everywhere too. If you’re catering to this expectation, you shouldn’t only be receiving support requests from email. + Read More

6 Customer Service Skills for a Positive Customer Experience
June 30th, 2021 | Customer Service

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team + Read More

How to Use Live Chat to Support the eCommerce Customer Journey
June 27th, 2021 | Live Chat

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More

Transforming Customer Service in a Student’s World – a Q&A with Dawson College
June 22nd, 2021 | Live Chat

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

Top 4 Goals with Solutions for Better Customer Service via Facebook
June 18th, 2021 | Customer Service

There are over 2.8 billion monthly active users on Facebook, and counting. Chances are high that some of these users are your customers, and whether you’re aware of it + Read More

What is a Chatbox & How to Add it to Your Website (for Free!)
June 10th, 2021 | Live Chat

If it feels like everyone around you is adding a chatbox to their website, you are correct! The live chat market is in the process + Read More

Task Bot: Free 24/7 Automated Support for Small Business
June 8th, 2021 | Chatbot, News & Updates

As a small business, it can seem difficult or even impossible to reach the same level of customer service & support as bigger brands. Organizations with greater + Read More

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Live Chat KPIs are Essential – But How Can You Get Agents Onboard?
May 31st, 2021 | Live Chat

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

Top 4 Tips to Train Customer Service Agents Remotely
May 19th, 2021 | Customer Service

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. Organizations across the world have struggled with + Read More

Why You Need Customer Support Software (and How to Get it for Free)
May 16th, 2021 | Omnichannel

In today’s digital world, power rests with the consumer. With so much choice, consumers can jump from one brand to another quickly, and in most + Read More

The Best Customer Experience Needs the Best Agent Experience – Expert Commentary
May 13th, 2021 | Customer Experience

Ten years ago, it wouldn’t have been uncommon to see people switch off merely at the sound of ‘customer experience’ in conversation. Once + Read More

Best Free Live Chat Software – Reviews & Comparisons
May 8th, 2021 | Live Chat

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, + Read More

The 5 Best Free WordPress Live Chat Plugins
May 6th, 2021 | Live Chat

WordPress powers over 40% of all websites on the internet. To put this into perspective, Joomla is the second most used and only has 2.6% market share.  A key reason why so + Read More

Top 4 Tips to Nail Social Media Customer Service
April 29th, 2021 | Customer Service

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of + Read More

How to Measure the Success of your Live Chat Customer Support Team
April 28th, 2021 | Live Chat

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

Best Free Knowledge Base Software for Customer Support
April 22nd, 2021 | Knowledge Base

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. However, with a + Read More

Why are Top Brands Embracing AI Chatbots?
April 22nd, 2021 | Chatbot

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning + Read More

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