Supporting tech savvy customers is about to get a lot easier
Today’s tech customers are more digitally savvy than ever before, and they expect technical services to be fast, secure, and hands-on. To keep customers happy, businesses need innovative customer service tools that are flexible enough to support customers on their terms. Comm100 Live Chat is an easy to implement customer support solution offering real-time communication via messaging, audio and video chat. Customers get the right person at the right time with the right answer.
To date, we have $6 million in opportunities sourced from chat and have closed about $4 million of that. In addition, our sales team loves it. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. Comm100 is a great way to interact with customers in real time. Instead of taking 24 to 48 hours to respond to a request for information through our ‘Contact Us’ form, we can get it to the sales team instantly. When we’re more responsive, we’re a lot more likely to close the deal, and do it faster too.
– Joanie Gentile, Fitbit
Security is one of the most critical concerns facing tech enterprises today. With phishing attacks, ransomware scams and other cyber threats on the rise, the use of substandard technology can quickly compromise a businesses’ ability to secure customer data — and live chat is no exception.
Fully PCI DSS compliant, our chat software allows your agents to securely request confidential customer information over live chat. We never store any of that data, meaning your agents are only able to access private information while the chat is live. With Comm100 Live Chat, you can confidently provide your customers with the secure customer service they need.
The mobile revolution has drastically changed customer expectations for service delivery. Today, customers want tech support from wherever they are, and global organizations have support reps working from home or from global offices.
The Comm100 mobile chat feature lets customers quickly get in touch with you while on the move. Our mobile app also empowers your agents to serve customers from their own mobile devices when they’re away from their computers.
With tech staffing shortages on the rise, service firms are being pressed to find the customer support talent they need to keep up with their fluctuating project and client loads.
Immediately add capacity to your support organization with our Cloud-based live chat tool. Not only can existing agents handle more customers at once, but the Comm100 Live Chat platform lets you quickly plug-in and onboard contract support workers anytime you need them.
Our digital society is thriving, and with that comes the demand for fast, accessible, and deeply personalized online service. For tech companies who juggle thousands of clients and issues globally, meeting these new demands can be challenging. Live Chat makes it easy.
Unlike phone support, where agents can only respond to one call at a time, live chat makes it possible to field multiple requests at once, reducing customer wait time. Our Visitor Single Sign-On feature speeds up the process by automatically linking your customers to chat support as soon as they log onto your website. And for complex customer requests, not only can we route chats to subject matter experts, but our co-browse feature will make your customers feel like you’re sitting beside them every step of the way.