98%
Reduction in resolution time
<20 minutes
To get agents up and running
4.86/5
Customer satisfaction rating
AI Support Built for Technology Customers
Streamline support on a single platform that unifies live chat, email, messaging, tickets, and AI automation so agents can easily follow the customer across channels
Scale support easily by directing up to 80% of incoming issues to an AI Agent, giving customers immediate answers to routine questions as the first line of support
Resolve issues more confidently with audio, video, and screen sharing modes that reduce or eliminate communication barriers
Constantly monitor and improve support operations with dashboards, reports, and AI insights that track key performance metrics in real time
Technology companies managing thousands or even millions of users need an accessible, scalable, and dependable online support system to meet increasingly demanding customer expectations. Comm100 is built to deliver.
“To date, we have $6 million in opportunities sourced from chat and have closed about $4 million of that. In addition, our sales team loves it. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. Comm100 is a great way to interact with customers in real time. Instead of taking 24 to 48 hours to respond to a request for information through our ‘Contact Us’ form, we can get it to the sales team instantly. When we’re more responsive, we’re a lot more likely to close the deal, and do it faster too.”
– Joanie Gentile, Fitbit
The Complete Customer Support Platform for Technology Companies
Live Chat
So much more than a text window, Comm100 Live Chat offers voice, video, file sharing, and screen sharing for your website and mobile app. Deliver the real-time, personalized experience your customers expect.
AI Agent
Our AI Agent can easily handle 80% of your support requests without human intervention. Now that’s the scalability and productivity you need.
Ticketing & Messaging
Manage inquiries from email, SMS, and social channels in one easy-to-use system. Keep every customer conversation organized, tracked, and routed to the right team for faster resolution.
Knowledge Base
Build and maintain centralized knowledge bases that support both self-service customers and agents. Deliver consistent, accurate answers across products, integrations, troubleshooting, and account questions.
AI Flywheel
Our AI capabilities extend well beyond the table-stakes AI agent you expect. Our solutions span the entire support lifecycle, from building and managing your knowledge resources to training your staff to upholding quality standards in the trenches.
For IT and Operations Teams
Support customers and distributed teams with an AI-first platform designed for secure conversations, connected workflows, and changing demand.
Connect Support to Your Technology Stack
Use easy integrations and APIs to connect other core customer data systems to Comm100. Seamlessly connect workflows and internal data streams while giving agents one practical workspace for day-to-day service.
Support Teams Wherever They Work
Support remote and global teams through a cloud-based, mobile-friendly platform that can scale as your organization, customer base, and service model change.
Fast-Track Agent Onboarding
Use AI Copilot, AI QA and AI Training to reduce the time it takes new hires and contract agents to become productive, while helping every agent deliver more consistent answers.
Trust, Security & Compliance Are Standard
We exceed security and compliance requirements for technology companies to keep your data secure and your business safe.
The Comm100 AI Flywheel:
A Support Loop That’s Always Learning and Improving
Explore the AI technologies that help your customers get answers and your teams work more effectively.
Technology Powers Us. Our Approach Defines Us.
Tailor Your Plan
- Pay only for what you use
- Transparent, flexible pricing.
Launch in 2 Weeks
- Tailored implementation
- Personalized training.
Optimize. Refine. Grow
- Guidance on utilization
- Operational insights.
Make Customer Support a Growth Lever
Frequently Asked Questions
How does Comm100 help technology companies deliver faster customer support?
Comm100 combines AI Agent, live chat, ticketing and messaging, knowledge, and agent-assist tools in one connected platform. AI answers routine questions immediately, while routing and shared context help live agents resolve complex technical issues faster.
Can Comm100 automate technical support without losing the human touch?
Yes. AI Agent can handle routine questions and defined workflows, then transfer customers to a live agent when an issue is complex, sensitive, or needs expert judgment. The agent receives the conversation history and context, so the customer does not have to start again.
How does Comm100 help support teams handle changing volumes?
AI can absorb repeat questions, and live agents can manage multiple chat conversations at the same time. Cloud-based deployment also makes it easier to add distributed or contract team members when launches, incidents, seasonal peaks, or growth increase demand.
Can Comm100 turn support conversations into sales opportunities?
Comm100 helps teams engage high-intent website visitors in real time and route qualified conversations to sales immediately. Fitbit Health Solutions reported $6 million in opportunities sourced from chat, with about $4 million closed.
How does Comm100 protect sensitive customer information?
Comm100 provides security controls for customer conversations, including a way for agents to request confidential information during an active live chat without storing that information in the transcript. Visit the Comm100 Trust Center for current security, privacy, and compliance details.
Which customer service channels can technology companies manage with Comm100?
Teams can manage live chat, email, messaging, and tickets in a unified workspace. Comm100 also supports knowledge base self-service, mobile service, and escalation to audio, video, or screen sharing for issues that need more direct guidance.