Your customer base is truly unique, as is your customer service philosophy. We’ll help you design your own blend of automated, self-serve, and human assisted customer service that helps you answer questions more productively and increases customer satisfaction – at a cost that will make you smile.
Today’s digital customer service playing field includes live chat, social media, messaging, and email – with more channels likely to appear in the future. We’ll make sure you’re easy to reach and quick to respond so your customers will never have a reason to look elsewhere.
It all starts with a powerful contact manager that lets you connect the dots between conversations happening on different channels. Your agents will never be out of the loop – just as your customers are expecting.
The Comm100 agent console contains everything your agents need to stay in control of every conversation: customer profiles and histories, CRM data, knowledge resources, helpful shortcuts, and of course access to every communication channel you have in one place. It doesn’t get any easier than this.
Private data is sacred, no matter where conversations take place. That’s why Comm100 offers more protection and certifications than any other omnichannel vendor. Go ahead, connect confidently with your customers wherever they are.