Enterprise Live Chat and Omnichannel Customer Service Software

Live chat and digital omnichannel customer service software

Your customers want to reach you whenever, wherever, and however they want. That means less by phone and more on digital channels like chat, email, social media & messaging. That means with a chatbot or a knowledge base article if it’s faster or easier. Build your perfect blend of live-agent, bot, and self-serve interactions with Comm100’s customer service & support software.

Live Chat

Chatbot

SMS

WeChat

Email

Voice

Video

Co-browsing

WhatsApp
for Business

Facebook

Twitter

Knowledge
Base

Agent Assist

With a user-friendly platform and outstanding support, Comm100 made the integration of digital communication into my daily work easy and straightforward. My clients now have a choice as to how they want to connect with me!

– Kathryn van Pelt, Public Health Nurse

Get to know the Comm100 customer service platform

Live Chat

Think you know live chat? Think again. Comm100 Live Chat is the most advanced, flexible, and secure chat solution available. Never settle for anything less.

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Bots & Automation

From natural language conversations to powerful agent-facing productivity tools, Bots & Automation help you easily scale your customer service program.

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Ticketing & Messaging

Email, messaging, and social media dominate how we communicate today. We’ll help you support them with multi-channel customer service.

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Knowledge Base

Self-service is often the fastest and easiest way to solve most customer questions. Our robust knowledge base has the answer.

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Comm100 Omnichannel at a glance

An overview of our core enterprise features and capabilities

Omnichannel Communication	Live chat for web and mobile app	Email	Popular Social Channels, including Facebook, Twitter, WhatsApp for Business, WeChat	Integrated and stand-alone Knowledge Base	Advanced rule-based routing	Contact-centric architecture
Omnichannel Communication	Multi-modal chat: text, audio, video, screen share, co-browse	Ticketing	SMS	Unified cross-channel communication
Bots and Automation	Multi-language AI Chatbot	AI Voice Bot	Intelligent Agent Assistance	Seamless Bot-Agent orchestration	Intent- and rule-based journey optimization	Rule-based automated case management
Bots and Automation	On-premise AI Chatbot	Auto-translation for 100+ languages	Dynamic chat campaigns
Knowledge Management	Real-time, AI-powered, intent-based answer recommendations	Customer- and Agent-facing knowledge bases	Feedback-driven learning center	Global and agent-level canned responses	Smart content lookup for agents	Agent-initiated knowledge gap control
Quality Control	Chat & Ticket supervisor monitoring	Chat & ticket supervisor take-over	Transcript review and export	Post-chat survey with rating and NPS	Prohibited content management	Chat notes and wrap-up for agents
Quality Control	Agent-level volume and concurrency control
Distributed Team Management	Configurable automatic chat distribution	Team/department management	Shift management	Multiple chat campaigns for different markets and customers	Agent-to-agent chat	Internal notes and @mention for chats and tickets
Integrations and Extensibility	Advanced API	Agent Console SDK	Mobile SDK	Customer-side CSS	Webhooks	Zapier integration
Integrations and Extensibility	e-Commerce integration	CMS integration	Telephony integration	Ticketing system integration	Web site integration	CRM integration
Analytics & KPI for Supervisors	Real-time dashboard	Chat queue & wait time	Agent Availability	Agent Workload	Agent Efficiency	Agent Utilization
	Ticket efficiency	Ticket distribution	Bot utilization	Bot performance and satisfaction	Shift Planning	Customer Satisfaction
	Net Promoter Score	Customer Wait Time	Service Availability	Team Utilization	SLA
Security & Privacy	ISO 27001 Certified	SOC 2 Type II Certified	PCI DSS Compliant	HIPAA Compliant	WCAG 2.0 Compliant	GDPR compliant
	PIPEDA compliant	CCPA compliant	LDAP Authentication	Complex password policy enforcement	Role and Permission management	Firewall and DDOS protection
	Agent SSO	Visitor SSO	Credit Card Masking	Audit Logs	IP Restriction	Contact blocking
Enterprise Service and Support	Dedicated Account Manager	Customized Onboarding	Role-based live and self-serve online training programs	Chatbot content creation, training, and maintenance	HIPAA BAA	Security assessment and penetration testing
Enterprise Service and Support	On-premise deployment (optional)

Enterprise omnichannel customer service software

Live chat and digital omnichannel customer service software

Get to know the Comm100 customer service platform

Live Chat

Bots & Automation

Ticketing & Messaging

Knowledge Base

Comm100 Omnichannel at a glance

Award-winning live chat, omnichannel, and bot software

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