IBM
Resident
Fitbit
Comm100 Customers - RockSpace

Live chat and digital omnichannel customer service software

Your customers want to reach you whenever, wherever, and however they want. That means less by phone and more on digital channels like chat, email, social media & messaging. That means with a chatbot or a knowledge base article if it’s faster or easier. Build your perfect blend of live-agent, bot, and self-serve interactions with Comm100’s customer service & support software.

Live Chat
Chatbot
SMS
WeChat
Email
Voice
Video
Co-browsing
WhatsApp
Business

Facebook
Twitter
Knowledge
Base

Agent Assist
Task Bot

Security

Iron-clad security and privacy

Communication is a private matter, even if you’re not in a regulated industry like banking, healthcare, or government. You can trust us to keep your customer data safe & secure. From PCI compliant forms and SOC 2 certification, to credit card masking, GDPR and CCPA, security and privacy are non-negotiable.

With a user-friendly platform and outstanding support, Comm100 made the integration of digital communication into my daily work easy and straightforward. My clients now have a choice as to how they want to connect with me!

– Kathryn van Pelt, Public Health Nurse

York Region

Get to know the Comm100 customer service platform

Live Chat

Think you know live chat? Think again. Comm100 Live Chat is the most advanced, flexible, and secure chat solution available. Never settle for anything less.

Bots & Automation

From natural language conversations to powerful agent-facing productivity tools, Bots & Automation help you easily scale your customer service program.

Ticketing & Messaging

Email, messaging, and social media dominate how we communicate today. We’ll help you support them with multi-channel customer service.

Knowledge Base

Self-service is often the fastest and easiest way to solve most customer questions. Our robust knowledge base has the answer.

Comm100 Omnichannel at a glance

An overview of our core enterprise features and capabilities

 

Award-winning live chat, omnichannel, and bot software

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