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Comm100 for Enterprise

Create personal experiences at scale

Take control of your customer engagement

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TRUSTED BY LEADING INSTITUTIONS AROUND THE WORLD

canadian blood services is Comm100's customer
Standford
the attorney cenral texas is comm100's customer
Comm100 Customers - Lake Michigan Credit Union
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JackHenry is Comm100's partner

Engage with your customers every step of the way

Connect with your customers with the perfect blend of human, self-serve, and automated support – all from one flexible and secure platform.

Live Chat

Live Chat

Real-time text, voice, video, file sharing, co-browsing – Comm100 Live Chat is more powerful and flexible than you think. Deliver fast and personalized support that customers expect.
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Chatbots & Automation

Chatbots & Automation

Harness the power of AI, natural language processing (NLP), and customer data to automate over 80% of queries and deliver 24/7 support. No omnichannel customer support software is complete without it.
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Ticketing & Messaging

Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS on one easy-to-use system with all the tools and features you’ll ever need.
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Knowledge Base

Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support, while also providing accessible help for your agents to answer inquiries.
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“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”

Lachlan Todd

Lachlan Todd

Communications & Systems Coordinator
Thompson Rivers University

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Scale your reach while cutting costs with automation

Leave the everyday tasks to intelligent AI and automation so your agents can focus on the important stuff.

AI Chatbot

AI Chatbot

Automate common queries without compromising service quality with intelligent AI bots that understand conversational dialog. Better still, connect the bot to business systems to execute workflows and complete transactions.
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Task Bot

Task Bot

Simple to build but powerful capabilities, Task Bots automate FAQs, book meetings, and capture contact information so your agents can focus on more important tasks at hand. It’ll soon become your agents’ favorite tool.
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Voice Bot

Voice Bot

Powered by AI and natural language processing (NLP), Voice Bot communicates with customers via speech through digital voice and telephony channels, giving your customers fast, 24/7 support while reducing call volumes.
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DID YOU KNOW?

ChatGPT + Comm100

You can use ChatGPT’s Natural Language Generation (NLG) to accelerate your Comm100 Chatbot content creation and enhance deployment.

And there’s more…

Secure Messaging

Comm100 Secure Messaging is a cloud-based, secure communications and information management solution embedded into the Comm100 customer contact portal. Authorized contacts can securely raise, track and manage requests, as well as share information and files – all in accordance with your security and privacy policies.
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Messenger

Comm100 Messenger is a secure asynchronous messaging solution embedded within the customer contact portal to provide your customers with flexible, anytime support. You and your customers can start, pause, and resume conversations so customers can get support on their terms, while no messages are missed.

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Outreach

Comm100 Messenger is a secure asynchronous messaging solution embedded within the customer contact portal to provide your customers with flexible, anytime support. You and your customers can start, pause, and resume conversations so customers can get support on their terms, while no messages are missed.

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Enterprise-grade security you won’t find anywhere else

Comm100 offers enterprise-grade security that meets international security, privacy and compliance benchmarks, including stricter rules for regulated industries like healthcare, finance, and government.

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Comm100 Enterprise Security

Integrations to end your data siloes

With a wide range of off-the-shelf integrations, alongside a highly flexible API, you can easily transfer data between systems to improve operational efficiencies, remove data siloes, and deliver personalized support.

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Integrations to end your data siloes

You want exceptional CX.
We know how to get you there, every step of the way.

Team and individual onboarding

Team and individual onboarding

With a 98% onboarding CSAT and average 21 days to launch, we like to think we know what our customers need. Work with our to team to build a personalized plan that will have you delivering your objectives in weeks, not months.
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Training & ongoing success

Training & ongoing success

Comm100 doesn’t just sell software – we train our customers in how to best use our software for their specific goals, customers, and industry. As you develop, our training develops with you for life-long learning.
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Professional enablement service

Professional enablement service

Comm100 Commpanion ™ is a highly personalized, continuous enablement service that lets you tap into the services, training, and platform optimizations you need to excel.
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See how you could increase engagement and lower costs with Comm100 Omnichannel.

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