Your customers want answers when and where it suits them. Your agents want better access to relevant information and a toolkit that optimizes their efforts. And you want a system that you can depend on to keep data safe, control costs, and give you the insights you need to constantly improve.
Get it all with Comm100.
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Comm100 lets you deliver on your unique customer engagement promise through a cleverly orchestrated blend of human, automated, and self-serve digital customer service that closes the gap between Question and Answer. Our platform includes live chat, email, social, SMS, powerful chatbots, and knowledge base for customers and agents.
When it comes to protecting your customer data, there can be no compromises. Comm100 helps you conform to the strictest privacy and security regulations, from GDPR and CCPA to HIPAA and PCI DSS. We’re also ISO 27001 and SOC 2 Type II compliant. Your CISO will sleep well.
It doesn’t matter the reason: you simply cannot afford to have any disruption to your front-line customer service (not while Twitter is listening). That’s why we include our MaximumOn™ redundancy and high-availability service with every cloud deployment. You’ll never miss a conversation with Comm100.
Delivering excellent digital customer service may not be rocket science, but then why do some vendors need weeks or months to go live? At Comm100, we believe that time is money. That’s why we’ll get you up and running and realizing measurable impact in days.
Only Comm100 offers the flexibility of cloud or on-premise deployment – and that includes our industry-leading chatbot (yes, you read that right) and MaximumOn technology. You get to decide.
Our customers typically come to us for help with one or more of these digital omnichannel use cases.
With deep expertise across a range of industries, we're ready to serve.
