Answer questions. Solve problems. Make people happy.
Great care starts with great communication. Manage patient communication more efficiently, and at a fraction of the cost of call centers. Quickly and easily install HIPAA-compliant live chat on your website or patient portal to engage visitors and intelligently route them to the right agent or department.
Customer loyalty and trust are at the heart of thriving insurance organizations. Since most insurance products go unused, what matters most to clients is the experience they have with you when they need it, and more often, when they don’t. Stay connected to clients with a secure, omnichannel platform that powers customer communications, 24/7.
Customers are online, are you? Whether you’re a bank, brokerage, investment firm, or credit-card provider, your customers are online looking for account, product and service information. Don’t miss the chance to engage with them when it matters most.
Turn browsers into buyers. In today’s competitive world of retail, driving traffic to your online store just isn’t enough. Keep customers on your site by answering questions in real-time. Take a bite out of your shopping cart abandonment.
Tech customers are smarter and have higher service expectations than most. To stay ahead, companies must have innovative engagement and support tools that connect with these savvy users on their terms. Fast, efficient, and easily accessible.
Your customers and partners expect, and even demand great service. If issues and inquiries go unanswered, they will take their business elsewhere. Live chat makes it easy – and extremely cost-effective – to stay connected.
Providing power, phone, water and internet services to masses of people is one of the most difficult business models imaginable. Live chat offers a modern, highly accessible and personalized channel for listening to, and responding to customer issues and gives service providers a cost-effective platform for improving customer relations.
Citizens, ratepayers, business owners, and community groups struggle to keep up with regulations, report service disruptions, and have a voice in the halls of government. But the digital era is yielding positive change. From police forces to city halls, live chat opens a direct and accessible communication channel between you and the people you serve.