Comm100 Live Chat allows you to easily exchange files with visitors during a chat. File sharing in live chat helps you improve chat efficiency and increase case resolutions.
Send files such as screenshots, presentations, guides, catalogues, or other files to your visitors with a quick drag-and-drop. This saves you from having to email the files and improves your chat efficiency.
Your visitors are able to drag and drop files quickly, which lets them easily send you screenshots or documents during chats. This saves your visitors from typing lengthy descriptions and helps you get a better and faster understanding of what your visitors are trying to explain.
An image/picture/screenshot sent over live chat displays as a thumbnail, allowing you and your visitors to get a quick view of the image. Clicking on the thumbnail enables you to see a full-sized image. Other files and documents sent over chat are all shown as hyperlinks that can be accessed by clicking the links.
Files sent over chats are kept in the chat transcripts. You can check the transcripts to review and download the files later.