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Outreach and
Contact Management

Conversational messaging at scale,
customized solution for proactive engagement.

outreach hero banner image

Comm100 Outreach is a two-way conversational messaging system that allows you to support your customers on the most popular communication channel.

Deliver automated, bulk and personalized SMS messages to your customers, and engage in personal, two-way SMS conversations to deliver the very best support – all from one unified platform.

 
Meet your customers where they are
Meet your customers where they are
Generally, email has a 20% average open rate, 90% of text messages are read within just 3 minutes. Comm100 Outreach provides an important tool for you to reach customers and for your customers to reach you, helping you to drive more effective results and significantly engage your customers in a way that attracts attention and promotes action. Next time you want to capture your customers’ attention, don’t change your message - change where you say your message.
Develop relationships and build loyalty
Develop relationships and build loyalty
Comm100 Outreach offers you the fast track to connect with your customers by sending messages directly to their phones, providing them with support at every stage – whether notifying them about deadlines and upcoming events or letting them know about new offers and sales. Show that you care by meeting your customers’ needs and wants before they even need to ask. You can also choose what number the SMS messages come from to help you build customer trust.
Efficient contact management
Efficient contact management
Your Contacts Info is no longer hard to record. To keep your operations efficient and organized, we’ve launched new Contact Management within the Comm100 platform. This lets you easily create, import, and store your contacts, as well as track information about your customers and prospects. Most importantly, it allows you to speed up the process of selecting your messaging audience so you can always deliver targeted Outreach messages.
 

Adopt Comm100 Outreach to support your customers whenever and wherever.

 
Customized communication, personalized engagement
Customized communication, personalized engagement
Personalization is essential in today’s marketing, and Comm100 Outreach empowers you to achieve this. With Outreach, you can send tailored messages to targeted groups of customers by customizing messages based on data within your Contact Management. You can also schedule SMSs to be sent at the most effective times. Provide your customers with information and resources at a fast pace, and guide them along with their journey by engaging them with intelligent SMS customer support.
Real-time messaging and ticketing combined
Real-time messaging and ticketing combined
By taking advantage of Comm100’s fully integrated AI-powered customer engagement platform, Comm100 Outreach combines the benefits of real-time support and the efficiency of ticketing. While you can respond immediately to SMS messages or follow up later - either by a chatbot or by a designated agent - with detailed answers through multiple channels on Comm100’s ticketing system. Better yet, if a customer already has an open ticket in the system, the SMS message is 0attached to this so there’s no duplication or wasted time.
Lower cost, easier life
Lower cost, easier life
Outreach two-way conversational messaging is typically provided as a cloud service, with no additional on-premises infrastructure required. It isn't reliant on proprietary software embedded within a specific vendor’s technology so there are no additional infrastructure costs.
 

Read about more key features in our Outreach and Contact Management Solution Sheet!