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Speed. Accuracy. Personalization. Today’s customers expect these three factors from their insurance provider. Deliver this and there’s only one outcome – happier customers who want to stick around.
Automate common and time-consuming inquiries with Comm100’s insurance chatbot, freeing up agent time and improving response speed – even while your organization and support volumes grow.
Deliver the digital experience your customers want while retaining a personal, humanizing touch with Comm100’s Insurance live chat and integrated video chat.
“We don’t live in a patient world. Our clients expect answers immediately – they don’t want to wait for a response on email or wait in a telephone queue. With live chat we can provide them with this support. They ask us a question, get the answer they need within minutes, and get on with their day.”
– Rita Morris, Producer Resource Center Manager at Sagicor Life
Comm100’s insurance customer service and helpdesk platform connects every channel across every department, powered by flexible integrations, intelligent routing, and AI automation.
From PCI and SOC 2 compliance to credit-marketing masking, Comm100 exceeds insurance security & privacy requirements to keep your data secure. Take a look for yourself.
Leave the common, simple tasks to your insurance chatbot so your agents can focus on the important stuff. Chatbots in insurance aren’t the future – they’re now.
“Comm100 Live Chat has transformed how we support our agencies. With up to 400 calls a day, our clients were often put on hold for a considerable time before an agent became available. Now with live chat in place, we can instantly respond to every incoming query and give our clients the immediate support they expect.”
– Scott Eckstein, Insurance Sales Expert at Sagicor Life
With Comm100 Omnichannel, customers can be seamlessly passed between channels, agents, teams and departments, and inquiries can be intelligently routed to the right person at the right time.
Create a complete view of every customer by connecting your key systems together with off-the-shelf integrations and a flexible API. Personalization and efficiency at their best.
Discover what drives customer engagement, satisfaction, and loyalty with detailed reporting and analytics that is easy to use, customizable, and omnichannel.
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