Live chat, omnichannel and AI solutions for insurance companies

Improve agent efficiency. Deliver stellar customer experiences.

With fewer and fewer points of differentiation, customer experience is now the key to winning and keeping clients in the insurance industry. Your customers trust you to “have their back” when and where they need it – and that means that 24/7 accessibility is a business imperative. From customer acquisition to quoting to claims, the Comm100 omnichannel customer experience platform lets you do business the moment your customers want it.

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Better service in less time

Any of life’s little mishaps can be emotional, stressful, and life-changing for us all. With a digital engagement platform, your clients can connect with agents whenever and wherever they need – and quickly get questions answered and problems resolved.

Couple live chat with audio/video chat, screen sharing and co-browsing, and agents can more quickly address both simple and complex inquiries, lowering average handling times and improving First Contact Resolution (FCR) across the board.

Policy information on demand

Using AI, chatbots, knowledge bases and canned responses, you’ve got the power to put personalized policy information within direct reach of your clients – without wasting valuable agent time. For the repetitive, simple questions – let a bot do the heavy lifting. When the conversation gets more complex, seamlessly pass the client from bot to live agent, including details of the conversation up to that point, plus a complete client profile and history.

Complete customer lifecycle management

From selling coverage to managing claims, Comm100 is the perfect platform for facilitating digital conversations wherever your customers are in their journey. Clients can be seamlessly passed between agents, teams and departments, and inquiries can be intelligently routed to the right person at the right time.

There’s no need for multiple tools across many departments. We help you build and deploy a solution across your whole business or enable you to start small and expand when the rest of the organization is ready. Flexibility is core to our products and deployments.

Security - PCI - ISO - HIPAA - SOC2 - GDPR

Iron-clad security

Regardless of size, every underwriter, broker and agency have the same expectation when it comes to security: it simply has to be iron-clad. From PCI compliant forms and SOC 2 certification, to credit card masking, SSL/TLS encryption, and GDPR, security is non-negotiable.

Comm100 is leading the way with these and other security protocols that exceed industry requirements to keep your data secure. We offer cloud-based solutions or when preferred, on-site deployments that ensure the software you use is under your control and safely behind your firewall.

Uptime guaranteed

Insurance transactions occur at all hours of the day, and you can’t afford a second of downtime. Comm100’s MaximumOn service guarantees uptime for our customer support and experience platform, eliminating the impact of maintenance issues and other technical outages just don’t happen. Rest assured that you can be there when your customers need you most.

Related Resources

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How Cumberland Building Society increased customer engagement and drove revenue with live chat
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
Comm100 Product Tours - Suggested Content
Product Tour
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