Our HIPAA compliance represents a strong commitment to security and privacy. We are proud to be able to provide a HIPAA compliant customer service platform that allows you to deliver leading patient engagement while being confident about the security of your communications, no matter the channel.
You trust in us to keep your data safe, and we take that trust seriously. Whether you’re a small doctor’s office or a multi-location patient services provider, we have the processes and expertise to allow you to deliver patient communications that help you stand out from the crowd, including HIPAA compliance for live chat.
The vast majority of data breaches are due to stolen or lost data that was unencrypted. We secure both data at rest and data in transit with best-practice encryption protocols, and don’t make you take responsibility for deleting unencrypted data from our systems like other vendors. It’s safe with us.
Our team are dedicated to security-conscious practices in everything they do. Rigorous, regular training on HIPAA-compliant best practices is backed up by a security awareness program that provides tips and reminders throughout the year. Specialist staff also receive specialist training.