A little help from your (bot) friends

From increasing support requests to keeping a lid on service delivery costs, automation is the answer.

It’s no longer a question of ‘if’, but a question of ‘how’. Scaling your customer service operations cost-effectively is not something you can put off. From powerful, friendly chatbots to the latest in agent productivity tools, Comm100 brings you a suite of automation technologies to help you improve service delivery, lower costs, and increase customer satisfaction.

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Speak Human

Chatbots that speak Human

Using Comm100’s AI NLP Chatbot, customers use their own words – in 13 languages – to express what they want. After all, the intention matters more than the words chosen.

More than conversation

More than conversation

Chats are nice, but resolution is better. The Comm100 chatbot connects to your core business systems to execute workflows and complete transactions, ensuring that your customers go away satisfied.

Increase Capacity

Increased capacity and performance

It’s no secret that 80% of the questions your team gets are on the same subject, and they’re usually easy to answer. Let your chatbot take them on so your agents can focus on the more complex, high-value questions.

A new height of agent productivity

Imagine reducing conversation duration by 5-10%, applied across your entire team. Agent Assist eliminates the time needed to find answers, so your agents can handle more conversations more consistently. That gives you capacity to grow without incurring additional costs.

New Height of Agent Productivity

You’re in full control

We know putting your trust in a chatbot can feel like a big leap of faith. Our professional AI architects are here to guide you every step of the way, from defining your scope to building integrations to collaborating on a confidence-building rollout plan. We’ll make sure you’re ready and eager, with your eyes wide open.

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