Using advanced Natural Language Processing (NLP), Comm100 chatbots let your customers use their own words – in 13 languages – to express what they want. After all, the intention matters more than the words chosen.
Chats are nice, but resolution is better. The Comm100 chatbot connects to your core business systems to execute workflows and complete transactions, ensuring that your customers go away satisfied.
It’s no secret that 80% of the questions your team gets are on the same subject, and they’re usually easy to answer. Let your chatbot take them on so your agents can focus on the more complex, high-value questions.
Imagine reducing conversation duration by 5-10%, applied across your entire team. Agent Assist eliminates the time needed to find answers, so your agents can handle more conversations more consistently. That gives you capacity to grow without incurring additional costs.
We know putting your trust in a chatbot can feel like a big leap of faith. Our professional AI architects are here to guide you every step of the way, from defining your scope to building integrations to collaborating on a confidence-building rollout plan. We’ll make sure you’re ready and eager, with your eyes wide open.