Live Chat improves customer service on financial service websites
Today’s financial services organizations have to find the balance between online access and human interaction to stay competitive in an evolving marketplace. Banks, brokerages, and wealth management companies need to offer the convenience of self-serve solutions, while providing personalized support and human experiences. The Comm100 Live Chat solution helps you lower customer service costs while conducting business when and where your customers want it. Smart, efficient, and affordable.
The members are using chat in a variety of ways. They are using it for everything as they would if they had called in, reset their online banking, inquire about their account, or find out when their loan payment is due. They are using it just as if they were picking up the phone and dialing to talk to us. It all makes a difference […] they can ask a question and get an answer right away.
– Patti, Affinity Credit Union
Regardless of size, every financial institution has the same expectation when it comes to security: it simply has to be iron-clad. From PCI compliant forms and SOC 2 certification, to credit card masking, SSL/TLS encryption, and GDPR, security is non-negotiable. Comm100 Live Chat is leading the way with these and other security protocols that exceed industry requirements to keep your data secure. We offer cloud-based solutions or when preferred, on-site deployments that ensure the software you use is under your control and safely behind your firewall.
With digital transactions occurring at all hours of the day, you can’t afford a second of downtime, especially where your customer experience is concerned. Comm100 Live Chat’s MaximumOn service guarantees uptime for our customer support and engagement platform. With our software, server problems, maintenance issues and other technical outages just don’t happen. Comm100 Live Chat is always there when your customers need it.
By implementing live chat, you could save 17-30% of what you spend offering phone support alone. Couple those cost savings with the lead generating power of live chat, and you are well on your way to optimizing the performance of your customer experience and sales teams. Live chat support frees up resources to improve efficiencies across the board, enables better analytics and data-mining, and gives existing staff more opportunity to turn customer satisfaction into customer delight.
Less than half of Americans (48%) trust their banking provider with their financial information. With levels of skepticism at an all-time high, it’s increasingly important to build a solid relationship between your company and your customers. With more and more customers moving to digital channels to do their banking, live chat reaffirms your commitment to being there for customers whenever and wherever they are.
From offering advice to selling products to supporting and troubleshooting customer concerns, Comm100 Live Chat is the perfect platform for facilitating digital conversations. Clients can be seamlessly passed between agents, teams and departments, and inquiries can be intelligently routed to the right person at the right time. There’s no need for multiple tools across many departments. We help you build and deploy a solution across your whole business or enable you to start small and expand when the rest of the organization is ready. Flexibility is core to our products and deployments.