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The members are using live chat in a variety of ways. They are using it for everything as they would if they had called in, reset their online banking, inquire about their account, or find out when their loan payment is due. They are using it just as if they were picking up the phone and dialing to talk to us. It all makes a difference […] they can ask a question and get an answer right away.
– Patti, Affinity Credit Union
Regardless of size, every financial institution has the same expectation when it comes to security: it simply has to be iron-clad. From PCI compliant forms and SOC 2 certification, to credit card masking, SSL/TLS encryption, and GDPR, Comm100exceeds industry requirements to keep your data secure. We offer cloud-based solutions or when preferred, on-site deployments that ensure the software you use is under your control and safely behind your firewall. With our banking ai chatbot and live chat software, we have you covered.
With digital transactions occurring at all hours of the day, you can’t afford a second of downtime, especially where your customer experience is concerned. Comm100 Live Chat’s MaximumOn service guarantees uptime for our financial services customer service software. Server problems, maintenance issues and other technical outages just don’t happen. Comm100 support is always there when your customers need it.
By implementing live chat for financial services, you could save 17-30% of what you spend offering phone support alone. Couple those cost savings with the lead generating power of live chat, and you are well on your way to optimizing the performance of your customer experience and sales teams. Live chat for financial services frees up resources to improve efficiencies across the board and enables better analytics and data-mining. And we haven’t even mentioned the power of banking ai chatbots.
Less than half of Americans (48%) trust their banking provider with their financial information. With levels of skepticism at an all-time high, it’s increasingly important to build a solid relationship between your company and your customers. With more and more customers moving to digital channels to do their banking, omnichannel support reaffirms your commitment to being there for customers whenever and wherever they are.
From offering advice and selling products to supporting and troubleshooting customer concerns, Comm100’s financial services customer service software facilitates all digital conversations. Clients can be seamlessly passed between channels, agents, teams and departments, and inquiries can be intelligently routed to the right person, at the right time. There’s no need for multiple tools across many departments. We help you build and deploy a solution across your whole business or enable you to start small and expand when the rest of the organization is ready. Flexibility is core to our products and deployments.
Since we’ve implemented Comm100 Live Chat we’ve seen a steady increase in the number of chats we were taking month over month. So, it’s actually worked well with all of the other channels that we were already offering, and it’s definitely helped us, and helped our members reach us more easily.
– Jasmina Duric, Manager of E-Services and Support Department, Lake Michigan Credit Union