Healthcare customer service and helpdesk platform

HIPAA-secure communication for stronger patient relationships

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Trusted by leading healthcare providers around the world

Boost patient loyalty

By letting your patients connect with you on the channels they prefer while improving response speed, there’s only one outcome – happier patients who want to stick around.

Reduce support costs

Automate common and time-consuming inquiries to free up your agents and improve service efficiency with Comm100’s healthcare chatbot – even while your organization and support volumes grow.

Improve accessibility

With auto-chat translation, video and audio chat and 24/7 automation, Comm100’s healthcare live chat makes sure that you provide accessible support to every patient. No excuses.

“Our mission is to exceed the typical pharmacy experience. Live chat was a condition to start working towards that mission and be a better pharmacy than what customers are accustomed to. Our strategy is to have very personalized communication with our customers, so we set up our chat to enable customers to pick and choose who they want to talk anytime they visit our site.”

– Gianni De Gaspari, Co-founder, Viata

Adapt to changing patient expectations

Comm100’s healthcare customer service and helpdesk platform lets you provide your patients with the choice that they expect – powered by flexible integrations, intelligent chat routing, and personalization.

Live Chat

Real-time text, voice, video, file sharing, and co-browsing - all wrapped up within Comm100’s healthcare live chat. Deliver the fast, convenient, and personalized digital experience that is expected of you.

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Chatbots & Automation

Harness the power of AI and natural language processing (NLP) with a Comm100 healthcare chatbot, built to increase support capacity, improve efficiency, and deliver 24/7 accessibility.

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Ticketing & Messaging

Manage all your patient inquiries from email, social media & SMS from one easy-to-use system with all the tools and features you need to achieve ultimate efficiency.

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Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents accurate and consistent answers to share with patients.

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HIPAA-compliant messaging for healthcare providers

Comm100 exceeds healthcare security & privacy requirements to keep your and your patients’ data secure. With our HIPAA-compliant software you can deliver leading patient engagement with complete confidence. Take a look for yourself.

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Comm100 Healthcare Chatbots

Chatbots in healthcare let you leave the common, simple tasks to automation so your agents can focus on the important stuff. Better service at a lower cost.

AI Chatbot

If you’re looking to automate your common and time-consuming queries without compromising service quality, you need Comm100 AI Chatbot. Powered by natural language processing (NLP), this chatbot software provides intelligent, 24/7 support that lets you increase support capacity without growing your team size. You’ll wonder how you ever lived without it.

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Task Bot

Task Bots are simple to build chatbots with no coding or technical expertise required. They help you automate FAQs, book meetings, and capture contact information so your agents can focus on more important tasks at hand. And did we mention they let you deliver 24/7 support to increase engagement too?

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Voice Bot

Powered by AI and natural language (NLP), Voice Bot communicates with customers via speech through your digital voice and telephony channels. With this customer service chatbot at hand, call volumes and wait times will drop, and customer satisfaction will fly high. Give your customers the fast, 24/7 support they expect.

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“Our experience setting up Comm100 Live Chat was fantastic, and it was no different implementing our chatbot. The team at Comm100 have been great since the beginning – they respond incredibly quickly to us when we have any questions and have given us a lot of guidance on setting up our chatbot for success. Of vendors we’ve worked with, their support really is up there at the top.”

– Denny Michaud, Customer Relations Manager, Canadian Blood Services

Only with Comm100

Integrated audio & video chat

Deliver a more personalized experience while decreasing handle times with audio and video chat. Browser-based with no need for downloads, start chatting with your patients with just a click.

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The end of data siloes

With off-the shelf integrations and a flexible API, you can connect your key systems together for a complete, unified view of each patient. Personalization at its best.

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