Packaging and Pricing
Find the perfect solution to fit your needs
Live Chat
Omnichannel
Bots & Automation
Live Chat
PER MONTH
- Unlimited chats
- Audio & Video chat
- Configurable chat button and window
- Web, desktop, and mobile app for agents
- Real-time visitor and agent monitoring
- Upload files and screenshots
- Basic reporting
- MaximumOn™ (cloud only)
- 1-year data storage
- 24/7 live support
PER MONTH
Everything in Team, plus:
- Multi-language chat and auto-translation
- Canned messages
- Routing by department
- Advanced auto chat invitation
- Manual chat invitation
- Custom visitor filter
- Add internal note
- IP Restriction
- Access to pre-built Integrations
- Advanced UI customizations
- Extended reporting
- 2-year data storage
Everything in Business, plus:
- Dynamic chat campaigns
- Advanced routing and allocation rules
- Visitor segmentation
- PCI DSS compliance
- Credit card masking
- Visitor SSO
- Agent console extension
- Shift management
- Agent SSO
- Access to Comm100 API
- Extended analytics
- Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
- On-premise deployment (optional)
- 3-year data storage
Omnichannel
PER MONTH
Everything in Live Chat Team, plus:
- Email, Facebook, Twitter*, WhatsApp for business, WeChat and SMS
- Knowledge Base with unlimited articles and images
- Save visitor as Contact
- Block unwanted senders
- 1-year data storage
PER MONTH
Everything in Omnichannel Team, plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
Everything in Omnichannel Business, plus:
- Live Chat Enterprise
- Auto allocation
- Advanced routing
- SLA enforcement
- Multiple knowledge bases
- Agent-to-agent collaboration
- 3-year data storage
Bots & Automation
Your always-on, always ready virtual agent
Add to any Live Chat or Omnichannel plan
- Deploy on Live Chat, Social Media, and Messaging channels
- Comm100’s AI Chatbot is a versatile virtual agent designed to help you scale your digital customer service capacity while simultaneously reducing service delivery costs and increasing customer satisfaction.
- Powered by advanced Natural Language Processing (NLP) and wired for integration with your core business systems, our AI Chatbot can talk the talk and walk the walk.
- Like all your mission-critical technologies, your AI chatbot needs proper setup and configuration to be truly effective. Our team of Bot Architects will guide you every step of the way, from scope definition to integration, and from testing to deployment and beyond.
- Get in touch with us today for our full AI chatbot pricing.
Help your agents find answers more quickly
Add to any Live Chat or Omnichannel plan
- Agent Assist helps you reduce handling time, improve agent knowledge, and fill the gaps in your knowledge resources.
- By reading incoming messages and using NLP to determine the customer’s intention, Agent Assist scans your canned messages, knowledge base, and chatbot responses and instantly suggests relevant answers to your agents, who can accept and share with the customer with a single click. No more searching for answers!
- If Agent Assist can’t find an answer, your agents can flag the question for resolution by your experts.
Comm100 Product Tours
Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.
Frequently asked questions
Yes, each agent requires a unique license.
Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.
Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.
Yes.
Yes. Please discuss your needs with your account executive.
Yes, we offer a free 15-day trial. Click here to get started!
Yes! Support, software updates, backup, and maintenance are all included in your subscription.
Yes, please talk to your account executive for details.
Comm100 accepts payments in US and Canadian dollars.
We accept Visa, MasterCard, American Express, PayPal, and corporate check.
Canadian customers may be charged applicable tax including GST.
Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.