Packaging and Pricing

From small business to enterprise, we have the perfect solution

LC

Live Chat

An easy to use, robust live chat experience for both visitors and agents

OC

Omnichannel

Meet your customers where they are: your website, your app, social media, email, and knowledge base

AI

AI

Easy to use AI-powered solutions that help you help your customers more effectively

LC

Live Chat

An easy to use, robust live chat experience for both visitors and agents

Team
$29PER AGENT
PER MONTH

 

  • Unlimited chats
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 24/7 live support
Business
$49PER AGENT
PER MONTH

Everything in Team, plus:

  • Multi-language chat and auto-translation
  • Audio-video chat
  • Routing by department
  • Advanced auto chat invitation
  • IP Restriction
  • Access to pre-built Integrations
  • Post-chat survey and rating
  • Custom variables
  • Advanced UI customizations
  • Extended reporting
Enterprise
Let's talk about your unique needs

Everything in Business, plus:

  • Dynamic chat campaigns
  • Advanced routing rules
  • Visitor segmentation
  • PCI compliant form
  • Credit card masking
  • Visitor SSO
  • Access to Comm100 API
  • Extended analytics
  • Personalized onboarding and training
  • Agent console extension
  • Shift management for live chat agents
  • Agent single sign-on (SSO)
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), Security assessment, System penetration test)
  • On-premise deployment (optional)
OC

Omnichannel

Meet your customers where they are: your website, your app, social media, email, and knowledge base

Team
$89PER AGENT
PER MONTH

 

  • Live Chat Team
  • Block senders
  • Save visitor as Contact
  • Email, Facebook, Twitter, WhatsApp for business, WeChat and SMS
  • Knowledge Base
  • Live Chat Integration
  • Basic reporting
Business
$109PER AGENT
PER MONTH

Everything in Team, plus:

  • Live Chat Business
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Basic routing
  • Triggers
  • Custom fields
  • IP restriction
  • Advanced password policies
  • Extended reporting
Enterprise
Let's talk about your unique needs

Everything in Business, plus:

  • Live Chat Enterprise
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent single sign-on (SSO)
  • Restricted words
  • Internal channel
  • Multiple Knowledge Bases
  • Agent console extension
  • Credit card masking
*Includes 1 Twitter account. Additional accounts $14/month per account
AI

AI

Easy to use AI-powered solutions that help you help your customers more effectively

AI Chatbot

Your always-on, always ready virtual agent

Add to any Live Chat or Omnichannel plan

  • NLP (Natural Language Processing)
  • Dynamic form fields based on collected visitor information
  • Bot sensitivity
  • Collect information via prompts
  • Rich responses with text/button/image/video/webhooks/quick replies
  • Customize greeting messages for different channels
  • Machine learning from visitor questions
  • Perform actions – bookings, transactions and more
  • Built-in small talk
  • Bulk Q&A import
  • Test simulator
  • Multi-language bots
  • Import/export of bots
  • Smart triggers
  • Bot performance reports
Agent Assist

Help your agents find answers more quickly

Add to any Live Chat or Omnichannel plan

  • Agent Assist ‘listens’ in on your chats to determine the conversation topic
  • Suggests answers in real-time from canned messages, knowledge base articles, and chatbot intents
  • Trainable to recognize industry-specific terms and synonyms
  • Learns which answers your agents use to improve future performance
  • Easily tunable to control response sensitivity
  • Agents can flag questions that don’t have prepared answers for future expansion
  • Easily combine human responses with bot workflows for optimal performance

Comm100 Product Tours

Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.

Frequently asked questions

Do I need to buy a Comm100 license for every member of my team?

Yes, each agent requires a unique license.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or use our cloud platform, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. We will simply enter into a new contract.

Can I pay for Comm100 licenses annually?

Yes.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Can I try Comm100 before buying it?

Yes, we offer a 15-day free trial for both Live Chat and Omnichannel. Click here to get started!

What If I need more than 15 days?

Please contact your account executive to discuss your needs.

Does your pricing include training and support?

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.

Have more questions?

We are always happy to help

Let's talk