Packaging and Pricing

From small business to enterprise, we have the perfect solution for you

LC

Live Chat

An easy to use, robust live chat experience for both visitors and agents

MC

Multi-Channel

Meet your customers where they are; your website, your app, social media, email, and knowledge base

AI

AI

Easy to use AI-powered solutions that help you help your customers more effectively

LC

Live Chat

An easy to use, robust live chat experience for both visitors and agents

Team
$29PER AGENT
PER MONTH
  • Unlimited chats
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Basic auto chat invitation
  • Basic chat routing
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 24/7 live support
Business
$49PER AGENT
PER MONTH
  • Multi-language chat and auto-translation
  • Audio-video chat
  • Routing by department
  • Advanced auto chat invitation
  • IP Restriction
  • Access to pre-built Integrations
  • Post-chat survey and rating
  • Custom variables
  • Advanced UI customizations
  • Extended reporting
  • Flexible deployment options (cloud, private, on-premise)
Enterprise
Request quote
  • Dynamic chat campaigns
  • Advanced routing rules
  • Visitor segmentation
  • PCI compliant form
  • Credit card masking
  • Visitor SSO
  • Access to Comm100 API
  • Extended analytics
  • Personalized onboarding and training
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), Security assessment, System penetration test)
MC

Multi-Channel

Meet your customers where they are; your website, your app, social media, email, and knowledge base

*Includes 1 Twitter account. Additional accounts $14/month per account

Comm100 Product Tours

Join our product tours to get an inside look of some of our most popular products. Choose from live chat, chatbot, and agent assist or stay for all of them!

Frequently asked questions

Do I need to buy a Comm100 license for every member of my team?

Yes, each agent requires a unique license.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or use our cloud platform, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. We will simply enter into a new contract.

Can I pay for Comm100 licenses annually?

Yes.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Can I try Comm100 before buying it?

Yes, we offer a free 15-day trial. Click here to get started!

What if I need more than 15 days for a trial?

Please contact your account executive to discuss your needs.

Does your pricing include training and support?

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.

Have more questions?

We are always happy to help

Let's talk