It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
$31USD/agent/month $55USD/agent/month Everything in Startup, plus: Everything in Plus, plus:
Live Chat Startup
Live Chat Plus
Live Chat Ultra
Live Chat StartupStart Free Trial | Live Chat PlusStart Free Trial | Live Chat UltraContact Sales | |
Personalization | |||
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Pre-chat survey (with custom fields) | | | |
Post-chat survey (with custom fields) | | | |
Advanced automatic chat invitation | | | |
Export chat transcript | | | |
Multiple campaigns | | | |
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Upload your own design for adaptive chat button types | | ||
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Display chat button on specific domains only | | ||
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Chat Routing | |||
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Chat queue | | | |
Route chats by agent | | | |
Route chats by department | | | |
Route chats by customer priority rank | | | |
Route chats by chat campaign | | | |
Route chats by skill | | ||
Advanced rule-based chat routing | | ||
Assign chats by agent capacity | | ||
Assign chats by round robin | | ||
Assign chats by load balancing | | ||
Backup department | | ||
For Agents | |||
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Visitor chat history | | | |
View offline messages | | | |
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Sent and seen indicators | | | |
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Visitor typing indicator | | | |
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View chat transcripts | | | |
Visual and audio alerts | | | |
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Capture visitors | | | |
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Auto end chats | | | |
Group chats by status | | | |
Pin chats to the Live Chat tab | | | |
Typing sneak peek | | | |
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Automatic translation | | ||
Wrap-up comments and tags | | | |
Manual proactive chat | | | |
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For Managers | |||
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Custom fields | | | |
Department broadcasting | | | |
Custom SMPT server | | | |
Custom variables | | ||
Custom away status | | ||
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Advanced rule-based chat routing | | ||
Rule-based chat distribution | | ||
Restricted words | | ||
Link canned message | | ||
Analytics | |||
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Advanced real time | | ||
Availability | | ||
Canned message usage | | | |
Agent performance | | | |
Visitor rating | | | |
Pre-chat survey report | | | |
Post-chat survey report | | | |
Conversion report | | ||
Wrap-up report | | ||
Queue | | ||
Wait time | | ||
Chat transfer | | ||
Efficiency | | ||
Workload | | ||
Auto invitation | | | |
Manual invitation | | | |
Chat source | | ||
View reports by campaigns | | | |
View reports by department | | | |
View reports by agent | | | |
View reports by visitor segment | | ||
Export report data | | | |
Reports by 24/7 or half-hour distribution | | ||
Custom report | | ||
Integrations | |||
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Drupal | | | |
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Custom variable importing | | ||
Agent console extension | | ||
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Slate | | ||
Ellucian | | ||
Security & Compliance | |||
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Credit card masking | | ||
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Deployment & Support | |||
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Email support | | | |
Phone support | | | |
Guided onboarding | | | |
On-premise deployment | | ||
Named customer success manager | |
Elevate your customer service with an AI Agent that delivers intelligent, 24/7 support — ensuring accurate and friendly interactions.
Supercharge human agent performance with AI Copilot — empowering your team to complete regular tasks smarter and faster.
Gain deep visibility into chat resolutions, customer sentiments, and key behaviors and intents — optimizing future interactions and improving your support.
Manage email, SMS, social, and messaging apps — all from one platform
Send personalized messages at scale via email, SMS, WhatsApp, and Telegram
Engage customers with crystal-clear, seamlessly integrated voice calls
Deliver instant, easy-to-find answers for customers, agents and AI
Streamline the queueing experience to cut wait times & improve CX
Empower customers to book appointments or meetings with ease
Contact us to discuss your unique needs, and get a custom quote tailored to your business.
For our live chat plans (Live Chat Startup, Live Chat Plus, Live Chat Ultra), yes, each agent requires a unique license. For our Omnichannel plans (Omnichannel Plus and Omnichannel Ultra ), the standard package comes with 5 purchased agents. You can buy additional seats if you need more than 5 agents.
Yes. Comm100 offers a discounted price if you pay annually.
Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.
Yes. Please discuss your needs with your account executive.
Yes, please talk to your account executive for details.
Comm100 accepts payments in US and Canadian dollars.
We accept Visa, MasterCard, American Express, PayPal, ACH, Wire transfers, corporate check, and USDT (TRC20).
Canadian customers may be charged applicable tax including GST/HST, QST and PST.
Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month.
Still have questions? Contact our sales team to get the answers!