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PACKAGING AND PRICING

Find the perfect solution to fit your needs

SMB

Enterprise

Omnichannel Gold

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  • Live Chat
  • Email
  • Task Bot
  • Knowledge Base
  • Standard Integrations
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Onboarding and training

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Omnichannel Platinum

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Everything in Omnichannel Gold, plus:

  • 1 standard NLP Chatbot
  • NLP Bot staging environment
  • Twitter
  • Facebook
  • Instagram
  • WhatsApp Business
  • WeChat
  • LINE for Business
  • Internal Ticketing
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Bot onboarding and training

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Custom

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Get a solution configured to your specific needs

Live Chat Startup

$29/agent/month

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  • Live Chat
  • Configurable chat button and window
  • Multi-language chat
  • Real-time visitor and agent monitoring
  • Canned messages
  • Pre-chat survey (no custom fields)
  • Automated chat distribution
  • Transfer chats to agents
  • Team chat (agent-to-agent)
  • Offline messaging
  • Set agent’s maximum simultaneous chats
  • Basic reporting
  • 12 months data storage

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Live Chat Plus

$59/agent/month

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Everything in Live Chat Startup, plus:

  • Audio-video chat
  • Multiple campaigns
  • Role management
  • Custom fields
  • Offline message report
  • 3 Selected Live Chat Plus features
  • 3 Selected Live Chat Plus reports
  • 24 months data storage

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Additional Add-Ons

Bot

AI Chatbots

A Chatbot that comes with an easy-to-use, code-free UI that allows you to take full advantage of everything that AI has to offer.

Available for Omnichannel Platinum plans.

Voice Bot

Voice Bot

Automate the entire customer service workflow with our AI-powered conversational Voice Bot.

Available for all plans.

Secure Messaging

Secure Messaging

Secure your customer communications by embedding responsive Comm100 Secure Messaging in your authorized contact portal.

Available for Omnichannel Gold and Platinum plans.

Agent Assist

Agent Assist

Agent Assist monitors your conversations, understands the questions visitors ask, and suggests the answers from your knowledge base, canned messages, and chatbot intents.

Available for all plans.

Comm100 Product Tours

Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.

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Frequently Asked Questions

Do I need to buy a Comm100 license for every member of my team?

For our SMB plans (Live Chat Startup and Live Chat Plus), yes, each agent requires a unique license. For the Omnichannel Enterprise plans (Omnichannel Gold and Omnichannel Platinum), the standard package comes with 5 purchased agents. You can buy additional seats if you need more than 5 agents.

Can I pay for Comm100 licenses annually?

Yes. Comm100 offers a discounted price of $288/agent/year for the Live Chat Startup plan billed annually, and $480/agent/year for Live Chat Plus plans billed annually.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.

 

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Can I try the Comm100 software before buying it?

Yes, we offer a free 15-day trial. Click here to get started!

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars, as well as Turkish Lira.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.

Have more questions?

We are always happy to help

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