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PACKAGING AND PRICING

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Live Chat

Bot

Omnichannel

Live Chat Startup

$31/agent/month

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  • Live Chat
  • Configurable chat button and window
  • Multi-language chat
  • Real-time visitor and agent monitoring
  • Canned messages
  • Pre-chat survey (no custom fields)
  • Accept chats automatically
  • Transfer chats to agents
  • Team chat (agent-to-agent)
  • Offline message form
  • Set agent’s maximum simultaneous chats
  • Basic reporting
  • Auto proactive chat (invitation) - simple
  • Push page
  • Ban visitors
  • Visitor rating
  • 12 months data storage

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Live Chat Plus

$55/agent/month

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Everything in Live Chat Startup, plus:

  • Audio-video chat
  • Remove "Powered by Comm100"
  • Multiple campaigns
  • Role management
  • Custom fields
  • Offline message report
  • View reports by campaigns
  • Pre-chat survey (with custom fields)
  • Post-chat survey (with custom fields)
  • 24 months data storage

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Live Chat Ultra

chatbot icon
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Everything in Live Chat Plus, plus:

  • Dynamic campaigns
  • Advanced reporting
  • Custom variables
  • Shift
  • Advanced chat routing
  • Conversion
  • Named customer success manager
  • On-premise deployment 
  • Guided onboarding 
  • Agent/Visitor single sign-on
  • Rule-based chat distribution
  • Custom CSS for visitor side windows 
  • 24 months data storage

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Task Bot

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  • Pre-built task bot
  • Reporting
  • Multi-language bot
  • Collect variable data
  • Rich response (text, image, video)
  • Send quick reply options
  • Transfer chat
  • Calendly integration
  • Show SSO login button

AI Chatbot Plus

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  • Flow builder
  • Built-in small talk
  • Smart triggers
  • NLP bot Entity & Prompts
  • 3rd party bot engine
  • API
  • Agent can monitor bot conversation
  • Transfer chat
  • Contact agent option
  • Reassign ticket assignee

AI Chatbot Ultra

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Everything in AI Chatbot Plus, plus

  • Send a form
  • Collect Variable data
  • Collect Info (Collect name, email, phone, company, comment)
  • Collect location
  • Book meetings (Calendly, Micorsoft bookings)
  • Salesforce actions (Create a record, Find a record, Find a record by SOQL)
  • Dynamics 365
  • Webhook
  • Book meetings (Calendly, Micorsoft bookings)
  • Salesforce actions (Create a record, Find a record, Find a record by SOQL)
  • Dynamics 365
  • Webhook
  • Condition
  • Visitor SSO login
  • Change language
  • Sentiment analysis

Voice Bot

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  • SIP Integration
  • Twilio Integration
  • Voice Bot
  • Multi-language bot
  • Voice Bot Sentiment
  • Speech Recognition
  • Collect variable data

Omnichannel Plus

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Everything in Live Chat Plus, plus:

  • 1 Task Bot
  • Email
  • Twitter 
  • Facebook
  • Instagram
  • WhatsApp Business
  • Knowledge Base
  • Standard Integrations
  • Contact management
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Onboarding and training

Bot Actions

  • 50K actions/month 

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Omnichannel Ultra

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Everything in Live Chat Ultra, plus:

  • 1 standard NLP Chatbot
  • 1 Task Bot
  • WeChat
  • LINE for Business
  • Telegram 
  • Internal ticketing
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Bot onboarding and training

Bot Actions

  • 50k Task Bot actions/month 
  • 50k NLP Chatbot actions/month
  • NLP Chatbot staging environment

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Custom

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Get a solution configured to your specific needs (any of the below channels starting from $10 month/agent) 

  • Email
  • SMS
  • Twitter
  • Facebook
  • Instagram
  • WhatsApp Business
  • Knowledge Base
  • WeChat
  • LINE for Business
  • Telegram
  • Internal Ticketing