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Packaging and Pricing

Find the perfect solution to fit your needs

Live Chat

Omnichannel

Bots & Automation

Live Chat

Team
$29PER AGENT
PER MONTH
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  • Unlimited chats
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 1-year data storage
  • 24/7 live support
Business
$49PER AGENT
PER MONTH
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Everything in Team, plus:

  • Multi-language chat and auto-translation
  • Audio-video chat
  • Canned messages
  • Routing by department
  • Auto chat invitation
  • IP Restriction
  • Access to pre-built Integrations
  • Post-chat survey and rating
  • Advanced UI customizations
  • Extended reporting
  • 2-year data storage
Enterprise
Let's talk about your unique needs
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Everything in Business, plus:

  • Dynamic chat campaigns
  • Advanced routing and allocation rules
  • Visitor segmentation
  • PCI DSS compliance
  • Credit card masking
  • Visitor SSO
  • Agent console extension
  • Shift management
  • Agent SSO
  • Access to Comm100 API
  • Extended analytics
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
  • On-premise deployment (optional)
  • 3-year data storage

Omnichannel

Team
$59PER AGENT
PER MONTH
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Everything in Live Chat Team, plus:

  • Email, Facebook, Twitter*, WhatsApp for business, WeChat and SMS
  • Knowledge Base with unlimited articles and images
  • Save visitor as Contact
  • Block unwanted senders
  • 1-year data storage
Business
$89PER AGENT
PER MONTH
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Everything in Omnichannel Team, plus:

  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Enterprise
Let's talk about your unique needs
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Everything in Omnichannel Business, plus:

  • Live Chat Enterprise
  • Auto allocation
  • Advanced routing
  • SLA enforcement
  • Multiple knowledge bases
  • Agent-to-agent collaboration
  • 3-year data storage
*One Twitter account is included in the plan. Additional accounts cost $14/month/account.

Bots & Automation

AI Chatbot
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Your always-on, always ready virtual agent

Add to any Live Chat or Omnichannel plan

  • Deploy on Live Chat, Social Media, and Messaging channels
  • Comm100’s AI Chatbot is a versatile virtual agent designed to help you scale your digital customer service capacity while simultaneously reducing service delivery costs and increasing customer satisfaction.
  • Powered by advanced Natural Language Processing (NLP) and wired for integration with your core business systems, our AI Chatbot can talk the talk and walk the walk.
  • Like all your mission-critical technologies, your AI chatbot needs proper setup and configuration to be truly effective. Our team of Bot Architects will guide you every step of the way, from scope definition to integration, and from testing to deployment and beyond.
  • Get in touch with us today for our full AI chatbot pricing.
Agent Assist
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Help your agents find answers more quickly

Add to any Live Chat or Omnichannel plan

  • Agent Assist helps you reduce handling time, improve agent knowledge, and fill the gaps in your knowledge resources.
  • By reading incoming messages and using NLP to determine the customer’s intention, Agent Assist scans your canned messages, knowledge base, and chatbot responses and instantly suggests relevant answers to your agents, who can accept and share with the customer with a single click. No more searching for answers!
  • If Agent Assist can’t find an answer, your agents can flag the question for resolution by your experts.
See the full feature list

Comm100 Product Tours

Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.

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comm100 product tour

Frequently asked questions

Do I need to buy a Comm100 license for every member of my team?

Yes, each agent requires a unique license.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.

Can I pay for Comm100 licenses annually?

Yes.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Can I try the Comm100 software before buying it?

Yes, we offer a free 15-day trial. Click here to get started!

Does your pricing include training and support?

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.

Have more questions?

We are always happy to help.

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