Packaging and Pricing

From small business to enterprise, we have the perfect solution

Live Chat

An easy to use, robust live chat experience for both visitors and agents

View live chat pricing

Omnichannel

Meet your customers where they are: your website, your app, social media, email, and knowledge base

View omnichannel pricing

AI

Easy to use AI-powered solutions that help you help your customers more effectively

View AI pricing

Live Chat

An easy to use, robust live chat experience for both visitors and agents

Team

$29PER AGENT
PER MONTH

Free trial

Unlimited chats
Configurable chat button and window
Web, desktop, and mobile app for agents
Real-time visitor and agent monitoring
Upload files and screenshots
Basic reporting
MaximumOn™ (cloud only)
24/7 live support

Business

$49PER AGENT
PER MONTH

Free trial

Everything in Team, plus:

Multi-language chat and auto-translation
Audio-video chat
Routing by department
Advanced auto chat invitation
IP Restriction
Access to pre-built Integrations
Post-chat survey and rating
Custom variables
Advanced UI customizations
Extended reporting

Enterprise

Let's talk about your unique needs

Request quote

Everything in Business, plus:

Dynamic chat campaigns
Advanced routing rules
Visitor segmentation
PCI compliant form
Credit card masking
Visitor SSO
Access to Comm100 API
Extended analytics
Personalized onboarding and training
Agent console extension
Shift management for live chat agents
Agent single sign-on (SSO)
Special compliance requirements (HIPAA Business Associate Agreement (BAA), Security assessment, System penetration test)
On-premise deployment (optional)

Omnichannel

Meet your customers where they are: your website, your app, social media, email, and knowledge base

Team

$89PER AGENT
PER MONTH

Free trial

Live Chat Team
Block senders
Save visitor as Contact
Email, Facebook, Twitter, WhatsApp for business, WeChat and SMS
Knowledge Base
Live Chat Integration
Basic reporting

Business

$109PER AGENT
PER MONTH

Free trial

Everything in Team, plus:

Live Chat Business
Custom tags
Batch edit
@mention
Add internal note
Basic routing
Triggers
Custom fields
IP restriction
Advanced password policies
Extended reporting

Enterprise

Let's talk about your unique needs

Request quote

Everything in Business, plus:

Live Chat Enterprise
Auto allocation
Service level agreement (SLA)
Rule-based routing
Agent single sign-on (SSO)
Restricted words
Internal channel
Multiple Knowledge Bases
Agent console extension
Credit card masking

*Includes 1 Twitter account. Additional accounts $14/month per account

AI

Easy to use AI-powered solutions that help you help your customers more effectively

AI Chatbot

Request quote

Your always-on, always ready virtual agent

Add to any Live Chat or Omnichannel plan

NLP (Natural Language Processing)
Dynamic form fields based on collected visitor information
Bot sensitivity
Collect information via prompts
Rich responses with text/button/image/video/webhooks/quick replies
Customize greeting messages for different channels
Machine learning from visitor questions
Perform actions – bookings, transactions and more
Built-in small talk
Bulk Q&A import
Test simulator
Multi-language bots
Import/export of bots
Smart triggers
Bot performance reports

Agent Assist

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Help your agents find answers more quickly

Add to any Live Chat or Omnichannel plan

Agent Assist ‘listens’ in on your chats to determine the conversation topic
Suggests answers in real-time from canned messages, knowledge base articles, and chatbot intents
Trainable to recognize industry-specific terms and synonyms
Learns which answers your agents use to improve future performance
Easily tunable to control response sensitivity
Agents can flag questions that don’t have prepared answers for future expansion
Easily combine human responses with bot workflows for optimal performance

See the full feature list

Comm100 Product Tours

Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.

Take a tour

Frequently asked questions

Do I need to buy a Comm100 license for every member of my team?

Yes, each agent requires a unique license.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or use our cloud platform, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. We will simply enter into a new contract.

Can I pay for Comm100 licenses annually?

Yes.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Can I try Comm100 before buying it?

Yes, we offer a 15-day free trial for both Live Chat and Omnichannel. Click here to get started!

What If I need more than 15 days?

Please contact your account executive to discuss your needs.

Does your pricing include training and support?

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.

Have more questions?

We are always happy to help

Let's talk