Packaging and Pricing

Solutions for small business and enterprise

Live Chat

Omnichannel

Bots & Automation

Live Chat

Team

$29PER AGENT
PER MONTH

Get Live Chat Free

Unlimited chats
Configurable chat button and window
Web, desktop, and mobile app for agents
Real-time visitor and agent monitoring
Upload files and screenshots
Basic reporting
MaximumOn™ (cloud only)
1-year data storage
24/7 live support

Business

$49PER AGENT
PER MONTH

Get Live Chat Free

Everything in Team, plus:

Multi-language chat and auto-translation
Audio-video chat
Canned messages
Routing by department
Auto chat invitation
IP Restriction
Access to pre-built Integrations
Post-chat survey and rating
Advanced UI customizations
Extended reporting
2-year data storage

Enterprise

Let's talk about your unique needs

Contact Sales

Everything in Business, plus:

Dynamic chat campaigns
Advanced routing and allocation rules
Visitor segmentation
PCI DSS compliance
Credit card masking
Visitor SSO
Agent console extension
Shift management
Agent SSO
Access to Comm100 API
Extended analytics
Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
On-premise deployment (optional)
3-year data storage

*Offer of 3 free agents available to customers that have not used Comm100 in the past 12 months. Includes 2 months' data storage only.

Omnichannel

Team

$59PER AGENT
PER MONTH

Get Omnichannel Free

Everything in Live Chat Team, plus:

Email, Facebook, Twitter**, WhatsApp for business, WeChat and SMS
Knowledge Base with unlimited articles and images
Save visitor as Contact
Block unwanted senders
1-year data storage

Business

$89PER AGENT
PER MONTH

Get Omnichannel Free

Everything in Omnichannel Team, plus:

Live Chat Business
Custom tags
Batch ticket editing
Internal notes
Automation triggers
Custom fields
Basic routing
IP restriction
Advanced password policies
Extended reporting
2-year data storage

Enterprise

Let's talk about your unique needs

Contact Sales

Everything in Omnichannel Business, plus:

Live Chat Enterprise
Auto allocation
Advanced routing
SLA enforcement
Multiple knowledge bases
Agent-to-agent collaboration
3-year data storage

*Offer of 3 free agents available to customers that have not used Comm100 in the past 12 months. Includes 2 months' data storage only.
**Integrating Twitter accounts costs $14/month/account. Paying Comm100 accounts get 1 for free.

Bots & Automation

AI Chatbot

Contact Sales

Your always-on, always ready virtual agent

Add to any Live Chat or Omnichannel plan

Deploy on Live Chat, Social Media, and Messaging channels
Comm100’s AI Chatbot is a versatile virtual agent designed to help you scale your digital customer service capacity while simultaneously reducing service delivery costs and increasing customer satisfaction.
Powered by advanced Natural Language Processing (NLP) and wired for integration with your core business systems, our AI Chatbot can talk the talk and walk the walk.
Like all your mission-critical technologies, your AI chatbot needs proper setup and configuration to be truly effective. Our team of Bot Architects will guide you every step of the way, from scope definition to integration, and from testing to deployment and beyond.

Agent Assist

Contact Sales

Help your agents find answers more quickly

Add to any Live Chat or Omnichannel plan

Agent Assist helps you reduce handling time, improve agent knowledge, and fill the gaps in your knowledge resources.
By reading incoming messages and using NLP to determine the customer’s intention, Agent Assist scans your canned messages, knowledge base, and chatbot responses and instantly suggests relevant answers to your agents, who can accept and share with the customer with a single click. No more searching for answers!
If Agent Assist can’t find an answer, your agents can flag the question for resolution by your experts.

See the full feature list

Comm100 Product Tours

Want to learn more about what the Comm100 platform can do? Our product tour videos are the place to start.

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Frequently asked questions

Do I need to buy a Comm100 license for every member of my team?

With Comm100 you get licenses for up to 3 agents for free. After that, pay only for the extra licenses you need.

I have team members who work remotely, and others who work from home. Can they use Comm100?

Absolutely! Whether you install Comm100 on a private server or in the cloud, your agents can log in from anywhere.

Can I upgrade to a different package if my needs change?

Yes. You can upgrade to take advantage of Comm100 capabilities not available in your package at any time. You can do it yourself in the app, or contact us for assistance.

Can I pay for Comm100 licenses annually?

Yes.

Are multi-year contracts available?

Yes. Please discuss your needs with your account executive.

Can I try Comm100 before buying it?

Of course! You can start for free for up to 3 agents with no obligations Click here to get started!

Does your pricing include training and support?

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Do you offer a discount for non-profit organizations?

Yes, please talk to your account executive for details.

In which currencies do you invoice or accept payment?

Comm100 accepts payments in US and Canadian dollars.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and corporate check.

Is my purchase subject to any tax like GST or VAT?

Canadian customers may be charged applicable tax including GST.

What is your refund policy?

Customers on a monthly billing cycle can cancel their subscription at any time but will be charged in full for the unused portion of the current month. Customers on other billing cycles can talk to their account manager about prepaid subscriptions.

Have more questions?

We are always happy to help.

Let's Talk