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PACKAGING AND PRICING

Find the perfect solution to fit your needs

  • Live Chat
  • Bot
  • Ticketing & Messaging
  • Outreach
  • Queue
  • Voice
  • Booking

Live Chat Startup

$31USD/agent/month

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  • Live Chat
  • Configurable chat button and window
  • Multi-language chat
  • Real-time visitor and agent monitoring
  • Canned messages
  • Pre-chat survey (no custom fields)
  • Accept chats automatically
  • Transfer chats to agents
  • Team chat (agent-to-agent)
  • Offline message form
  • Set agent’s maximum simultaneous chats
  • Basic reporting
  • Auto proactive chat (invitation) - simple
  • Push page
  • Ban visitors
  • Visitor rating
  • 12 months data storage

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Live Chat Plus

$55USD/agent/month

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Everything in Live Chat Startup, plus:

  • Audio-video chat
  • Remove "Powered by Comm100"
  • Multiple campaigns
  • Role management
  • Custom fields
  • Offline message report
  • View reports by campaigns
  • Pre-chat survey (with custom fields)
  • Post-chat survey (with custom fields)
  • 24 months data storage

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Live Chat Ultra

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Everything in Live Chat Plus, plus:

  • Dynamic campaigns
  • Advanced reporting
  • Custom variables
  • Shift
  • Advanced chat routing
  • Conversion
  • Named customer success manager
  • On-premise deployment
  • Guided onboarding
  • Agent/Visitor single sign-on
  • Rule-based chat distribution
  • Custom CSS for visitor side windows
  • 24 months data storage

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Task Bot

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  • Pre-built task bot
  • Reporting
  • Multi-language bot
  • Collect variable data
  • Rich response (text, image, video)
  • Send quick reply options
  • Transfer chat
  • Calendly integration
  • Show SSO login button

AI Chatbot Plus

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  • Flow builder
  • Built-in small talk
  • Smart triggers
  • NLP bot Entity & Prompts
  • 3rd party bot engine
  • API
  • Agent can monitor bot conversation
  • Transfer chat
  • Contact agent option
  • Reassign ticket assignee

AI Chatbot Ultra

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Everything in AI Chatbot Plus, plus

  • Send a form
  • Collect Variable data
  • Collect Info (Collect name, email, phone, company, comment)
  • Collect location
  • Book meetings (Calendly, Micorsoft bookings)
  • Salesforce actions (Create a record, Find a record, Find a record by SOQL)
  • Dynamics 365
  • Webhook
  • Condition
  • Visitor SSO login
  • Change language
  • Sentiment analysis

Voice Bot

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  • SIP Integration
  • Twilio Integration
  • Voice Bot
  • Multi-language bot
  • Voice Bot Sentiment
  • Speech Recognition
  • Collect variable data

Ticketing Plus

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  • One channel of your choice
  • Advanced password policies
  • Conversation list
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Batch Action
  • Block Sender
  • Canned Messages
  • Merge tickets
  • Internal notes
  • Simple routing
  • Export report data
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Ticketing Ultra

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Everything in Ticketing Plus, plus:

  • One more channel of your choice 
  • Agent login IP restriction
  • Audit logs
  • Custom tags
  • Custom views
  • Custom fields 
  • Working time & holidays
  • Rule-based ticket distribution
  • Advanced routing rules
  • Analytical Reports
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Outreach (Email)

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  • Email
  • Audit logs
  • Set agent permission
  • Advanced password policy
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Rich text editor
  • Message records
  • Email campaign
  • Dynamic info
  • Scheduled sending
  • Contact management
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Outreach (SMS)

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  • SMS
  • Audit logs
  • Set agent permission
  • Advanced password policy
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Rich text editor
  • Message records
  • SMS campaign
  • Dynamic info
  • Scheduled sending
  • Contact management
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Outreach (WhatsApp)

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  • WhatsApp
  • Audit logs
  • Set agent permission
  • Advanced password policy
  • Conversation info & history
  • Direct assignment
  • Comprehensive search
  • Rich text editor
  • Message records
  • WhatsApp campaign
  • Dynamic info
  • Scheduled sending
  • Contact management
  • 12 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Queue

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  • Agent login IP restriction
  • Agent single sign-on
  • Advanced password policies
  • Audit logs
  • Departments
  • Role Management
  • Location customization
  • Dedicated queue link
  • Pre-queue customized fields
  • Agent resources allocation
  • Working hours & holidays
  • Language settings
  • SMS notification
  • SMS sender integration
  • 24 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Voice

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  • Agent login IP restriction
  • Agent single sign-on
  • Advanced password policies
  • Inbound queue
  • Auto distribution
  • Inbound call
  • Outbound call
  • Wrap-up time
  • Flexible call flows
  • Operating schedules
  • Smart routing
  • Multiple phone lines
  • Cross-channel support
  • Opt-in/out recording
  • Voicemail
  • Auto answer, hold, mute, transfer
  • Tickets auto-generated
  • 24 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Booking

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  • Booking page customization
  • Service page localization
  • Dedicated links for booking page, service and agents
  • Agents availability
  • Pre-booking customized fields
  • Work hours and holiday for service
  • Email notifications
  • Custom language
  • Calendar view
  • Team's appointments overview
  • Service preferences
  • 24 months data storage

Included Services

  • Configuration to launch
  • Onboarding and training

Omnichannel Plus

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Everything in Live Chat Plus, plus:

  • 1 Task Bot
  • Email
  • Twitter
  • Facebook
  • Instagram
  • WhatsApp Business
  • Knowledge Base
  • Standard Integrations
  • Contact management
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Onboarding and training

Bot Actions

  • 50k actions/month

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Omnichannel Ultra

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Everything in Live Chat Ultra, plus:

  • 1 standard NLP Chatbot
  • 1 Task Bot
  • WeChat
  • LINE for Business
  • Telegram
  • Internal ticketing
  • 36 months data storage

Included Services

  • 3 training sessions
  • Configuration to launch
  • Bot onboarding and training

Bot Actions

  • 50k Task Bot actions/month
  • 50k NLP Chatbot actions/month
  • NLP Chatbot staging environment

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Custom

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Get a solution configured to your specific needs (any of the below channels starting from $10 month/agent) 

  • Email
  • SMS
  • Twitter
  • Facebook
  • Instagram
  • WhatsApp Business
  • Knowledge Base
  • WeChat
  • LINE for Business
  • Telegram
  • Internal Ticketing