It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the dataPACKAGING AND PRICING
$31USD/agent/month
$55USD/agent/month
Everything in Live Chat Startup, plus:
Everything in Live Chat Plus, plus:
Included Services Everything in Ticketing Plus, plus: Included ServicesTicketing Plus
Ticketing Ultra
Included Services
Included Services
Included Services
Included ServicesQueue
Included ServicesVoice
Included ServicesBooking
Everything in Live Chat Plus, plus:
Included Services
Bot Actions
Everything in Live Chat Ultra, plus:
Included Services
Bot Actions
Get a solution configured to your specific needs (any of the below channels starting from $10 month/agent)
Live Chat StartupStart Free Trial | Live Chat PlusStart Free Trial | Live Chat UltraContact Sales | |
Included Channels | |||
Live Chat (web, mobile and desktop) | ![]() | ![]() | ![]() |
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Add-on | Add-on | Add-on | |
SMS | Add-on | Add-on | Add-on |
Add-on | Add-on | Add-on | |
Add-on | Add-on | Add-on | |
Add-on | Add-on | Add-on | |
WhatsApp Business | Add-on | Add-on | Add-on |
Knowledge base | Add-on | Add-on | Add-on |
Add-on | Add-on | Add-on | |
LINE for Business | Add-on | Add-on | Add-on |
Telegram | Add-on | Add-on | Add-on |
Internal ticketing | Add-on | Add-on | Add-on |
Secure messaging | Add-on | Add-on | Add-on |
Messenger | Add-on | Add-on | Add-on |
Security & Compliance | |||
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Credit card masking | ![]() | ||
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Personalization | |||
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Pre-chat survey (with custom fields) | ![]() | ![]() | |
Post-chat survey (with custom fields) | ![]() | ![]() | |
Advanced automatic chat invitation | ![]() | ![]() | |
Export chat transcript | ![]() | ![]() | |
Multiple campaigns | ![]() | ![]() | |
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Upload your own design for adaptive chat button types | ![]() | ||
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Display chat button on specific domains only | ![]() | ||
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Chat Routing | |||
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Chat queue | ![]() | ![]() | ![]() |
Route chats by agent | ![]() | ![]() | |
Route chats by department | ![]() | ![]() | |
Route chats by customer priority rank | ![]() | ![]() | |
Route chats by chat campaign | ![]() | ![]() | |
Route chats by skill | ![]() | ||
Advanced rule-based chat routing | ![]() | ||
Assign chats by agent capacity | ![]() | ||
Assign chats by round robin | ![]() | ||
Assign chats by load balancing | ![]() | ![]() | ![]() |
Backup department | ![]() | ||
For Agents | |||
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Visitor chat history | ![]() | ![]() | ![]() |
View offline messages | ![]() | ![]() | ![]() |
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Sent and seen indicators | ![]() | ![]() | ![]() |
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Visitor typing indicator | ![]() | ![]() | ![]() |
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View chat transcripts | ![]() | ![]() | ![]() |
Visual and audio alerts | ![]() | ![]() | ![]() |
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Capture visitors | ![]() | ![]() | ![]() |
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Auto end chats | ![]() | ![]() | ![]() |
Group chats by status | ![]() | ![]() | ![]() |
Pin chats to the Live Chat tab | ![]() | ![]() | ![]() |
Typing sneak peek | ![]() | ![]() | ![]() |
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Add-on | Add-on | Add-on | |
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Automatic translation | ![]() | ||
Wrap-up comments and tags | ![]() | ![]() | |
Manual proactive chat | ![]() | ![]() | |
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For Managers | |||
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Custom fields | ![]() | ![]() | |
Department broadcasting | ![]() | ![]() | |
Custom variables | ![]() | ||
Custom away status | ![]() | ||
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Advanced rule-based chat routing | ![]() | ||
Rule-based chat distribution | ![]() | ||
Restricted words | ![]() | ||
Analytics | |||
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Advanced real time | ![]() | ||
Availability | ![]() | ||
Canned message usage | ![]() | ![]() | |
Agent performance | ![]() | ![]() | |
Visitor rating | ![]() | ![]() | |
Pre-chat survey report | ![]() | ![]() | |
Post-chat survey report | ![]() | ![]() | |
Conversion report | ![]() | ||
Wrap-up report | ![]() | ||
Queue | ![]() | ||
Wait time | ![]() | ||
Chat transfer | ![]() | ||
Efficiency | ![]() | ||
Workload | ![]() | ||
Auto invitation | ![]() | ![]() | |
Manual invitation | ![]() | ![]() | |
Chat source | ![]() | ||
View reports by campaigns | ![]() | ![]() | |
View reports by department | ![]() | ![]() | |
View reports by agent | ![]() | ![]() | ![]() |
View reports by visitor segment | ![]() | ||
Export report data | ![]() | ![]() | |
Reports by 24/7 or half-hour distribution | ![]() | ||
Custom report | Add-on | Add-on | Add-on |
Integrations | |||
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Drupal | ![]() | ![]() | ![]() |
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Custom variable importing | ![]() | ||
Agent console extension | ![]() | ||
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Task Bot | Add-on | Add-on | Add-on |
NLP chatbot | Add-on | Add-on | Add-on |
Deployment & Support | |||
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Email support | ![]() | ![]() | ![]() |
Phone support | ![]() | ![]() | ![]() |
Guided onboarding | ![]() | ![]() | ![]() |
On-premise deployment | ![]() | ||
Named customer success manager | ![]() |
Omnichannel PlusContact Sales | Omnichannel UltraContact Sales | |
Included Channels | ||
Live Chat (web, mobile and desktop) | ![]() | ![]() |
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Secure Messaging | Add-on | Add-on |
Messenger | Add-on | Add-on |
SMS | Add-on | ![]() |
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WhatsApp Business | ![]() | ![]() |
Add-on | ![]() | |
LINE for Business | Add-on | ![]() |
Telegram | Add-on | ![]() |
Internal Ticketing | Add-on | ![]() |
Knowledge Base | ![]() | ![]() |
Security & Compliance | ||
TLS Encryption | ![]() | ![]() |
CAPTCHA verification | ![]() | ![]() |
ISO 17001 certification | ![]() | ![]() |
SOC 2 Type 2 compliance | ![]() | ![]() |
CCPA | ![]() | ![]() |
GDPR | ![]() | ![]() |
WCAG 2.1 | ![]() | ![]() |
Agent login IP restriction | ![]() | |
Advanced password policies | ![]() | ![]() |
Audit logs | ![]() | |
Credit card masking | ![]() | |
PCI compliant secure forms | ![]() | |
HIPAA compliance | ![]() | |
Live Chat Personalization | ||
Customizable chat window | ![]() | ![]() |
Mobile chat button and window | ![]() | ![]() |
In-app chat (mobile SDK) | ![]() | ![]() |
Multi-language chat | ![]() | ![]() |
Agent avatar | ![]() | ![]() |
Chat group tag | ![]() | ![]() |
File sharing | ![]() | ![]() |
Offline message form | ![]() | ![]() |
Pre-chat survey (no custom fields) | ![]() | ![]() |
Facebook login in pre-chat survey | ![]() | ![]() |
Automated greeting message | ![]() | ![]() |
Screen Sharing | ![]() | |
Auto proactive chat (Invitation) - simple | ![]() | ![]() |
Remove "Powered by Comm100" | ![]() | ![]() |
Pre-chat survey (with custom fields) | ![]() | ![]() |
Multiple campaigns | ![]() | ![]() |
Auto proactive chat invitation - advanced | ![]() | ![]() |
Export chat transcript | ![]() | ![]() |
Export offline message | ![]() | ![]() |
Multiple campaigns | ![]() | ![]() |
Post-chat survey (with custom fields) | ![]() | ![]() |
Custom CSS for visitor side windows | ![]() | |
Custom JavaScript for visitor side windows | ![]() | |
Adaptive, image and text link chat button types | ![]() | |
Upload your own design for adaptive chat button type | ![]() | |
Dynamic chat campaigns | ![]() | |
Display chat button on specific domains only | ![]() | |
Visitor single sign-on | ![]() | |
Visitor segmentation | ![]() | |
Chat Routing | ||
Agent accept chats automatically | ![]() | ![]() |
Route chats by agent | ![]() | ![]() |
Assign chats to the previous agent | ![]() | ![]() |
Route chats by department | ![]() | ![]() |
Route chats by customer priority rank | ![]() | ![]() |
Advanced rule-based chat routing | ![]() | |
Assign chats by agent capacity | ![]() | |
Assign chats by round robin | ![]() | |
Assign chats by load balancing | ![]() | ![]() |
Route chats by skill | ![]() | |
Backup department | ![]() | |
Chat queue | ![]() | ![]() |
Route chats by chat campaign | ![]() | ![]() |
For Agents | ||
Web, desktop, and mobile app | ![]() | ![]() |
Site navigation tracking | ![]() | ![]() |
Visitor monitoring | ![]() | ![]() |
Visitor chat history | ![]() | ![]() |
View offline messages | ![]() | ![]() |
Forward offline message to email | ![]() | ![]() |
Multiple simultaneous chats | ![]() | ![]() |
Sent and seen indicators | ![]() | ![]() |
Save visitor as a Contact | ![]() | ![]() |
Push page | ![]() | ![]() |
Visitor typing indicator | ![]() | ![]() |
Spell check | ![]() | ![]() |
Keyboard shortcuts | ![]() | ![]() |
View chat transcripts | ![]() | ![]() |
Visual and audio alerts | ![]() | ![]() |
Auto login/logout (desktop app) | ![]() | ![]() |
Capture visitors | ![]() | ![]() |
Transfer chats to agents | ![]() | ![]() |
Team chat (agent-to-agent) | ![]() | ![]() |
Canned messages | ![]() | ![]() |
Automatically end chats | ![]() | ![]() |
Visitor rating | ![]() | ![]() |
Canned message shortcut | ![]() | ![]() |
Group chats by status | ![]() | ![]() |
Pin chats to the Live Chat tab | ![]() | ![]() |
Typing sneak peek | ![]() | ![]() |
Ban visitors | ![]() | ![]() |
Set status | ![]() | ![]() |
Departments | ![]() | ![]() |
Custom visitor filter | ![]() | ![]() |
Internal notes | ![]() | ![]() |
Automatic translation | ![]() | |
Wrap-up comments and tags | ![]() | ![]() |
Manual proactive chat | ![]() | ![]() |
Agent Single Sign-on | ![]() | |
Agent Assist | Add-on | Add-on |
For Managers | ||
Supervision and quality control (monitor chat) | ![]() | ![]() |
Set agent status to "Away" | ![]() | ![]() |
Remove agent from chat | ![]() | ![]() |
Join chat | ![]() | ![]() |
Chat with agents | ![]() | ![]() |
Kick off agents | ![]() | ![]() |
Set agent's maximum simultaneous chats | ![]() | ![]() |
Auto accept chat | ![]() | ![]() |
Set agent permissions | ![]() | ![]() |
Role | ![]() | ![]() |
Custom fields | ![]() | ![]() |
Department broadcasting | ![]() | ![]() |
Custom variables | ![]() | |
Custom away status | ![]() | |
Shift | ![]() | |
Conversion | ![]() | |
Rule-based chat distribution | ![]() | |
Advanced rule-based chat routing | ![]() | |
Restricted words | ![]() | |
Analytics | ||
Basic real time | ![]() | ![]() |
Chat volume | ![]() | ![]() |
Offline message | ![]() | ![]() |
Advanced real time | ![]() | |
Availability | ![]() | |
Canned message usage | ![]() | ![]() |
Agent performance | ![]() | ![]() |
Visitor rating | ![]() | ![]() |
Pre-chat survey report | ![]() | ![]() |
Post-chat survey report | ![]() | ![]() |
Conversion report | ![]() | |
Wrap-up report | ![]() | |
Queue |