It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Comm100 Queue Management

Streamline the queueing experience

Comm100 Queue Management hero banner

Comm100 Queue Management is built to streamline the customer service queuing experience. From pre-arrival to post-conversation, the queue system analyzes and manages the flow of customer inquiries to cut wait times, enhance the customer experience, and improve service efficiency.

Comm100 Queue Management is built to streamline the customer service queuing experience. From pre-arrival to post-conversation, the queue system analyzes and manages the flow of customer inquiries to cut wait times, enhance the customer experience, and improve service efficiency.

Smooth and seamless queueing experience

Comm100 Queue Management Diagram
UBC Logo

“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart. Comm100 is not just a service provider; they are a dedicated partner committed to our success.

– Chris Oatman, Associate Director, Student Experience, Faculty of Science, UBC Science

lower-wait-times

Lower wait times, happier customers

Long wait times are one of the major customer service complaints. By building a smarter and more seamless queueing system, Comm100 Queue Management significantly shortens wait times and gives customers greater flexibility. This directly boosts customer satisfaction and reduce bounce rates.

Personalized engagement supported by data analysis

Before customers enter a queue, they‘re required to input some basic details about themselves and their query, such as name, phone number, reasons for the visit. This information can be used by the agents to provide more helpful and contextualized support. Better still, the queue system stores queue-related data and post-service reports within the analytics suite to help you understand your customers and fine-tune your service operations.

Personalized-engagement-supported-by data-analysis 
improve customer experience

Removing uncertainty for an improved customer experience

The Comm100 Queue Management system removes the uncertainty of wait time by providing customers with real-time customized SMS notifications on their waiting status and estimated wait time. These texts, and the messaging around it, can also be automated and customized based on various scenarios. As well as improving the customer experience, this improves team and agent efficiency. 

Unlock your business growth with an improved brand image

Comm100 Queue Management comes with easy-to-use customization settings to help you deliver a consistent customer experience with your branding and business operation schedule. You can update, modify or change the texts and pictures on the visitor interface and set the auto switch on/off for your queues in the system based on your own operational tempo.

Unlock-your-business-growth
Accurate-agent-allocation

Accurate agent allocation

With clear insights into the customer journey alongside real-time data, Comm100 Queue Management helps you improve agent allocation by understanding how many agents are needed and when. Within the queue system, agents can also check how many customers are waiting and how many agents are serving so they can handle queries appropriately.

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.