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Comm100 Live Chat supports proactive chat invitation per your business rules. By engaging your website visitors through proactive chats, you can potentially turn more visitors into customers.
A Forrester research shows that investment in reactive chat produces a return on investment (ROI) of 15%, while an additional investment in proactive chat capabilities will produce an incremental 105% ROI.
Comm100 Live Chat provides two different styles of proactive chat: Bubble and Greeting Message in the Chat Window. Choose the one that best suits your business needs and reach out to visitors at just the right time.
Comm100 Live Chat allows you to analyze visitor data collected from multiple channels inside the chat console and invite targeted visitors to chat manually. You can also create a customized invitation message tailored to each site visitor to create a personalized customer service experience.
Comm100 Live Chat’s rule-based auto chat invitation feature allows you to proactively invite visitors to chat based on pre-defined rules. No more manual invitations, no more missed opportunities.
Auto chat invitation is only available for Business and Enterprise plans.
You can use a set of rules to decide when to send out the auto invitation to whom. You can use the following data to create your own rules:
An auto invitation can be set to pop up only once during a visitor’s entire visit session. This prevents repeated invitations and avoids annoying your visitors.
Multiple auto invitations with different styles and messages can be set up to target different groups of visitors. For example, if you’re running an online store, you can set up one auto invitation that targets first time visitors who may need help looking for an item, and another that targets return customers who would probably be more interested in new arrivals.
A poorly implemented proactive chat practice can be annoying, while an informed, friendly and timely invitation will bring in more sales opportunities as well as increase customer satisfaction. This post discusses the key elements of an effective proactive chat strategy: metrics, scenarios, and refinements.