Comm100 Chatbots can be integrated with third-party vendors like Zendesk Live Chat and created with third-party engines like IBM Watson.
You need more than just idle chit-chat – you need a customer service chatbot that can answer questions quickly and accurately, process transactions, and get things done. You need a powerful Comm100 AI chatbot for website, social media & SMS.
You read that right – you can have an on-premise live chat or omnichannel deployment and a fully functional AI-powered chatbot. Only from Comm100.
Imagine agents who never have to search for answers, who can automate workflows so they can focus on the tougher conversations. That’s Comm100 Agent Assist, the most helpful AI-powered agent productivity tool you’ve ever seen.
No one knows which answers are missing from your resources better than your customer service agents. Agent Assist lets them flag missing topics with a single click so you can plug the holes and up your game.
Our team of professional AI architects will help you design and maintain your customer service chatbot for optimal performance. Let us take care of the plumbing so you focus on your customers.
Comm100’s standard chatbot software uses a simple keyword engine to determine what your visitors are asking, and then reply with the answers they seek. Upgrade to our AI Chatbot that uses Natural Language Processing (NLP) for even better contextual understanding and broader conversational scope.
Automate the easy stuff – like FAQs, booking meetings, and capturing contact information – so your agents and your customers can get on to more important things. Comm100 Task Bots are simple to build and deploy with no-coding and pre-designed templates. Did we mention they also let you deliver 24/7 support?
Agent Assist is a powerful AI application that reads incoming queries, determines the topic, and suggest answers to agents right inside the agent console. Customer satisfaction is just a click away!
The Comm100 bot has allowed us to not only effectively manage the increase in chat volume, but it’s also saved us a considerable amount of money by not having to hire a lot more agents.
– Richard Branson,COO, Tangerine