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Features | Agent Experience

Agent Single Sign-On (SSO)

Comm100 Agent SSO allows your agents to use a single set of login credentials to access Comm100 and other applications. This means your agents can move between applications securely without having to re-enter usernames and passwords.

Comm100 supports Agent SSO via SAML (Security Assertion Markup Language) or JWT (JSON Web Token).

One Set of Login Credentials for All

Agents no longer have to spend time at the beginning of the day logging into multiple applications or putting a customer on hold to log into another system. SSO enables agents to log into all the systems they use, including all Comm100 solutions, with a single set of login credentials.

Reduce Administrative Overhead

With fewer passwords to manage, admins receive far fewer requests to reset forgotten passwords.


Increased System Security

Agents with multiple passwords are likely to use less secure passwords, or worse, write them down on a sticky note. Comm100 Agent SSO allows centralized authentication to provide better security and limits vulnerability to phishing attacks.

[White Paper] Agent Single Sign-On

This white paper introduces the benefits and capabilities Agent SSO can bring to you and also includes a step-by-step guide to help you quickly set it up.

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