Your omnichannel platform is part of a larger customer experience technology ecosystem. Thoughtful integration makes every piece stronger, more resilient, and more effective. Comm100 offers a wide range of off-the-shelf integrations with key systems including CRM and shopping cart platforms, and a highly flexible API that lets you transfer data to and from the other relevant platforms in your ecosystem.

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CRM

Whether you use Comm100 for sales, support, or both, you need to be able to share data with your CRM system to ensure clarity, consistency, and transparency across teams and throughout the customer lifecycle. CRM integration streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.

Social media

Social media is a critical channel for both marketing and support for many organizations. It’s simply a regular part of your customers’ daily lives. Comm100 helps you keep a close watch on social conversations involving your organization right from the agent console, ensuring that no issue goes unnoticed or unanswered. It’s what your customers expect.

SMS

Short Message Service, also known simply as ‘texting’ – is the world’s most popular digital communications channel, offering quick and highly personalized connections. Organizations use SMS in many ways, from appointment confirmations to delivery notifications to customer service and beyond. Add SMS to your Comm100 omnichannel platform today and let your customers connect with you via this emerging channel – and handle it all in the agent console you already know and love!

Zapier integration

Connect Comm100 to your favorite cloud applications in just a few clicks using Zapier. From Google Docs to Hubspot to Marketo, Trello, and hundreds more, easily automate a wide range of workflows directly from your chats: create new contacts, assign follow-up tasks, add to mailing lists, and a whole lot more. It’s integration nirvana.

Zendesk integration

Organizations using Zendesk Support can connect Comm100 directly to the Zendesk ticketing system to convert offline chat messages and chat transcripts to open tickets. If the customer is already in your Zendesk system, you can access their profile with a single click inside the Comm100 agent console. Now that’s an integration that pays dividends.

Website content management

Comm100 plugs in effortlessly to website management systems including WordPress, Drupal and Joomla. Go ahead, build your site the way you want, and add live chat and knowledge base exactly how and where you want them!

eCommerce

Comm100 offers native integrations with eCommerce platforms like Shopify Plus and Magento to help you convert visitors to customers and maximize shopping cart conversion. Deliver a more personalized shopping service, run better promotions, and sell more with Comm100 Live Chat.

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