Your digital conversation platform is part of a larger customer experience technology ecosystem. Thoughtful integration makes every piece stronger, more resilient, and more effective. Comm100 Live Chat offers a wide range of off-the-shelf integrations with key systems including CRM, telephony, and shopping cart platforms, and a highly flexible API that lets you transfer data to and from the other relevant platforms in your ecosystem.Book demo
Whether you use Comm100 Live Chat for sales, support, or both, you need to be able to share data with your CRM system to ensure clarity, consistency, and transparency across teams and throughout the customer lifecycle. CRM integration streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.
If you run a large contact center based on a legacy phone system from Cisco or Avaya, and your agents also handle live chat, then rest easy: Comm100 Live Chat can integrate seamlessly to ensure call queues and agent workload are managed optimally across both channels. Now you can enjoy best-of-breed live chat from Comm100 alongside your traditional phone-based contact center channel.
Social media is a critical channel for both marketing and support for many organizations. It’s simply a regular part of your customers’ daily lives. Comm100 Live Chat helps you keep a close watch on social conversations involving your organization right from the agent console, ensuring that no issue goes unnoticed or unanswered. It’s what your customers expect.
Organizations using Zendesk Support can connect Comm100 Live Chat directly to the Zendesk ticketing system to convert offline chat messages and chat transcripts to open tickets. If the customer is already in your Zendesk system, you can access their profile with a single click inside the Comm100 agent console. Now that’s an integration that pays dividends.
Comm100 Live Chat offers native integration with Shopify Plus to help you convert visitors to customers and maximize shopping cart conversion. Deliver a more personalized shopping service, run better promotions, and sell more with Comm100 Live Chat.