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An API is the interface that your internal applications can use to communicate with Comm100 Live Chat. Comm100 Live Chat APIs allow you to share data seamlessly with third party systems (such as CRMs, help desk software etc.). This breaks down barriers between applications and allows for smoother, quicker workflows.
You can pull raw data from Comm100 Live Chat into your own systems via RESTful API calls. This allows you to store data outside of the Comm100 platform, create custom reports, build powerful integrations with other systems, and more. For example, you can automatically attach related chats or messages to the corresponding customer in your CRM, or create new records for chatting visitors that are not yet available in the CRM.