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Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More about customize your live chat window: tips and best practices

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More about 6 effective ways that you can use live chat as a lead generation tool

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More about 8 proactive chat best practices with ready-to-use scripts

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More about leverage the power of post-chat survey: tips and best practices

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More about leverage the power of pre-chat survey: tips and best practices

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More about is your live chat system protected against ddos attacks?

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More about how to find the best live chat software

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More about 5 ways to get the most out of canned messages

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More about 7 live chat etiquettes to boost your customer satisfaction

Consumers continue to find live chat as a viable alternative for communicating with companies. According to a 2013 Forrester report, live chat usage + Read More about how are we doing? measuring live chat effectiveness

Today’s customers more than ever are turning to live chat for communicating online with product and service providers. It’s important to know what + Read More about what do online consumers want? meeting live chat user expectations