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We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More about is your live chat disaster-proof? how to avoid these real-life chat fails

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More about five steps to increase live chat adoption

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More about 6 ways to improve the efficiency and productivity of your contact center agents with live chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More about inbound and outbound live chat – why you need to be using both

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More about live chat best practices for financial services

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More about live chat software review: top 8 questions to ask

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More about 4 ways live chat reduces your operating costs

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More about how to design an effective live chat button

When many people hear the word “chat” these days, they think of those little message windows on social networking websites like Facebook, Google+ + Read More about what is live chat? how is it different from instant messenger?

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More about 10 undeniable dangers of free live chat apps

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More about live chat vs phone – what are the differences?

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More about business benefit, right now: why is live chat an urgent priority?

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More about the art of boosting team morale: how to motivate your live chat team

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More about best practices for adding live chat to your website

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More about 7 must-know differences between live chat and live messaging

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More about do you have an effective live chat onboarding program? here’s why and how you should get one

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More about 7 last-minute customer service considerations for video chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More about 4 important sound and background considerations for video chat