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An AI-first customer service strategy isn’t about replacing your agents with chatbots. It’s a fundamental rethinking of how support operations work, placing artificial + Read More about how to build an effective ai-first customer service strategy

Customer experience quality in North America has dropped for an unprecedented third consecutive year, reaching its lowest point since Forrester began tracking it. + Read More about how to optimize your main customer communication channels

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More about what does it really mean to have an ai-powered customer experience ecosystem?

High rollers represent up to 70% of iGaming revenue, yet most operators struggle to provide the personalized, immediate support these elite players demand. + Read More about elevate the vip experience: how to maximize high spenders in gaming & gambling 

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More about how to create a winning csat improvement plan for your team

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More about how to set goals & build a strategy to drive customer experience improvement

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More about guest blog: what is customer experience automation & how to implement it in your business model

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More about expert commentary: closing the cx gap between customer expectations and business reality

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More about 4 stats that prove the value of public sector customer experience

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More about top 4 customer experience trends for financial services to expect in 2022

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights.  We live in an increasingly privacy-conscious world, + Read More about pipeda – how and why comm100 complies to canada’s privacy law

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise + Read More about resolving customer service complaints – how to reduce repetition & agent handoffs

It wasn’t too long ago that the idea of a CX Specialist would cause many furrowed brows. Fast-forward today, and the concept of + Read More about cx inspiration – a q&a with nate brown, co-founder of cx accelerator

Getting work done isn’t as simple as you think. The average worker spends 28% of their work week on admin tasks alone, such as replying + Read More about workflow automation best practices with zapier

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as + Read More about how to use continuous improvement strategies for customer experience improvement