Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More
2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More
Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More
The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More
Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More
If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More
In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More
There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More
Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More
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The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More
One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More
Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More
If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More
It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More
87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More
Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More
Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More
Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More
Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More
