Customer Service Industry Trends 2024 

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not + Read More

Shep Hyken, CX expert and a New York Times best-selling author, sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, + Read More

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More