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How Higher Education is Using AI Chatbots to Improve Student Engagement

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program
June 15th, 2022 | Customer Experience

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More

Guest blog: The Future of Customer Service: Changes & Challenges in 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More

How Higher Education Suffers Without Digital Student Engagement
May 23rd, 2022 | Customer Experience, Live Chat

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

Improving Government CX – The Fundamental Building Blocks for Success
April 26th, 2022 | Customer Experience

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major + Read More

Top 4 Strategies to Improve Credit Union Member Experience
March 9th, 2022 | Customer Experience

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of + Read More

Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality
March 2nd, 2022 | Customer Experience

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More

4 Stats That Prove the Value of Public Sector Customer Experience
February 10th, 2022 | Customer Experience

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More

How to Improve the Live Chat Experience in 2022
January 25th, 2022 | Customer Experience, Live Chat

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

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2022 is the Year of Digital Customer Experience Excellence – Here’s Why
January 6th, 2022 | Customer Experience

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? In + Read More

Top 4 Customer Experience Trends for Financial Services to Expect in 2022
December 2nd, 2021 | Customer Experience

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More

How Live Chat Improves the Digital Customer Experience
November 23rd, 2021 | Customer Experience, Live Chat

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

Contact Center Digital Transformation – The Essential Stages for a Smooth and Successful Transition
October 25th, 2021 | Customer Experience, Customer Service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More

Engaging with International Students – Top Tips for Higher Education
October 25th, 2021 | Customer Experience, Customer Service

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More

Increasing Student Engagement – How to Meet Gen Z’s Support Expectations
October 25th, 2021 | Customer Experience, Customer Service

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More

How to Set Goals & Build a Strategy to Drive Customer Experience Improvement
September 19th, 2021 | Customer Experience

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More

The Best Customer Experience Needs the Best Agent Experience – Expert Commentary
May 13th, 2021 | Customer Experience

Ten years ago, it wouldn’t have been uncommon to see people switch off merely at the sound of ‘customer experience’ in conversation. Once + Read More

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