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An AI-first customer service strategy isn’t about replacing your agents with chatbots. It’s a fundamental rethinking of how support operations work, placing artificial + Read More about how to build an effective ai-first customer service strategy

Customer experience quality in North America has dropped for an unprecedented third consecutive year, reaching its lowest point since Forrester began tracking it. + Read More about how to optimize your main customer communication channels

Companies are racing to adopt AI in customer experience (CX). Automated chatbots are popping up on websites. Sentiment analysis tools are scanning support + Read More about what does it really mean to have an ai-powered customer experience ecosystem?

High rollers represent up to 70% of iGaming revenue, yet most operators struggle to provide the personalized, immediate support these elite players demand. + Read More about elevate the vip experience: how to maximize high spenders in gaming & gambling 

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More about how to create a winning csat improvement plan for your team

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More about how to set goals & build a strategy to drive customer experience improvement

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More about ai chatbots are improving customer experience faster than expected

In today’s fast-paced world, customers demand quick and efficient service. They want to interact with businesses on their own terms and get their + Read More about comm100 queue management – the solution to long wait times & frustrated customers

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More about guest blog: what is customer experience automation & how to implement it in your business model

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving + Read More about guest blog: the ultimate guide to launching and branding a successful customer experience program

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations + Read More about expert commentary: closing the cx gap between customer expectations and business reality

One of the driving forces for workers in the public sector is the desire to make a difference. While the work isn’t always + Read More about 4 stats that prove the value of public sector customer experience

It’s difficult to keep abreast with the latest customer experience trends at the best of times. 2021 has taken this to another level. + Read More about top 4 customer experience trends for financial services to expect in 2022

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More about 5 reasons why colleges & universities need live chat & chatbots

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More about top 4 steps to integrate chatbots into customer service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More about contact center digital transformation – the essential stages for a smooth and successful transition

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More about engaging with international students – top tips for higher education

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights.  We live in an increasingly privacy-conscious world, + Read More about pipeda – how and why comm100 complies to canada’s privacy law

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In + Read More about here’s why the experts think empathy is the key to customer experience