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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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Best Practices for Adding Live Chat to Your Website
October 11th, 2017 | Live Chat

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

7 Must-Know Differences Between Live Chat and Live Messaging
September 28th, 2017 | Live Chat

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Do You Have an Effective Live Chat Onboarding Program? Here’s Why and How You Should Get One
September 13th, 2017 | Live Chat

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

7 Last-Minute Customer Service Considerations for Video Chat
August 31st, 2017 | Live Chat

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

4 Important Sound and Background Considerations for Video Chat
August 23rd, 2017 | Live Chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Do Your Agents Look the Part? 5 Things to Consider Before Video Chatting
August 20th, 2017 | Live Chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

12 Ways that Audio and Video Chat Wins Customer Service
August 10th, 2017 | Live Chat

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

Customize Your Live Chat Window: Tips and Best Practices
April 20th, 2017 | Live Chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

Defining Your Live Chat Objectives: What Do I Want from My Live Chat?
March 23rd, 2017 | Live Chat

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

6 Effective Ways That You Can Use Live Chat as a Lead Generation Tool
February 22nd, 2017 | Live Chat

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

8 Proactive Chat Best Practices with Ready-to-Use Scripts
February 21st, 2016 | Live Chat

Proactive customer service has become one of the top trends in recent years. And the live chat industry is no exception. A Forrester + Read More

Leverage the Power of Post-Chat Survey: Tips and Best Practices
February 1st, 2016 | Live Chat

Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More

Leverage the Power of Pre-Chat Survey: Tips and Best Practices
January 28th, 2016 | Live Chat

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Live Chat

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

8 Reasons Why Your Website Needs Live Help
October 28th, 2015 | Live Chat

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

Is Your Live Chat System Protected Against DDoS Attacks?
September 16th, 2015 | Live Chat

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More