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Leverage the Power of Pre-Chat Survey: Tips and Best Practices
January 28th, 2016 | Live Chat

Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More

Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Live Chat

If you could double or even triple your revenue in minutes, would you? Before you roll your eyes and point out that you + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Live Chat

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

8 Reasons Why Your Website Needs Live Help
October 28th, 2015 | Live Chat

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success + Read More

Is Your Live Chat System Protected Against DDoS Attacks?
September 16th, 2015 | Live Chat

In a perfect online world, there would be more people helping each other and fewer hackers and Internet criminals. Unfortunately, the online world + Read More

5 Tips for Getting off to a Great Start with Live Chat
September 11th, 2015 | Live Chat

As a live chat management, it’s your job not only to see to it that the IT infrastructure for your enterprise helps improve + Read More

How to Provide 24/7 Live Chat Support with Limited Resources
September 1st, 2015 | Live Chat

Implementing a good live chat system is one of the best investments you can make for your company’s website. Read our blog post + Read More

5 Ways to Make Sure Your Live Chat Support Is Consistent
August 31st, 2015 | Live Chat

Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness + Read More

5 Tips on Using Live Chat for Tech Support
August 26th, 2015 | Live Chat

Whether it’s computer hardware, software, mobile gadgets or anything in between, providing technical support is an integral part of running an IT-related company. + Read More

5 Metrics to Consider When Evaluating Customer Service Performance with Live Chat Reports
August 17th, 2015 | Live Chat

In order to improve the customer service experience, the efficiency of your staff and the sustainability of your department, you need to understand + Read More

How to Reduce Bounce Rate with Live Chat
August 14th, 2015 | Live Chat

Having a business website is like shouting through a bullhorn on Times Square. It is difficult to attract people’s attention through all of + Read More

4 Best Practices for Follow-Up Emails after Chat
August 12th, 2015 | Live Chat

By now, you probably already know that live chat can help increase conversions by gently nudging your website visitors forward through the sales + Read More

7 Live Chat Tips to Make It More Effective for Your Company
July 31st, 2015 | Live Chat

Once you’ve installed a live chat application on your website, you may think you’re ready to start accepting chat requests right away. Well, + Read More

How to Find the Best Live Chat Software
July 24th, 2015 | Live Chat

So, you’ve made the decision to install live chat software on your website. Great, you won’t regret it. After all, live chat software + Read More

[RFP Template] Live Chat Software Review Questions
July 4th, 2015 | Live Chat

The free template details the questions to ask and the feature requirements to include in a comprehensive live chat software RFP (Request for + Read More

5 Ways to Get the Most Out of Canned Messages
January 21st, 2015 | Live Chat

In the customer service industry, canned messages are pre-defined answers to frequently asked questions from customers. Many companies see canned messages as a + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Live Chat

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More

Add a Human Touch to Your Website through Live Chat
May 6th, 2014 | Live Chat

This is the fourth article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More