Customer Service Industry Trends 2024 

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

As financial institutions continue to reel from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available + Read More

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More