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[Webinar] How to Build a Higher Education Student Housing Chatbot that Doesn't Suck

Schools look to automate common queries that take up a lot of agent time. Wednesday, February 1st 10AM PST - See how.

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4 Reasons Why Government Live Chat Software is Critical in 2022
March 14th, 2022 | Live Chat

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Should Higher Education Offer Live Chat for Students?
February 24th, 2022 | Higher Education, Live Chat

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements
February 15th, 2022 | Customer Service, Live Chat

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

How to Improve the Live Chat Experience in 2022
January 25th, 2022 | Customer Experience, Live Chat

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

A Shopping Checklist to Find the Best Government Live Chat
January 5th, 2022 | Live Chat

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More

Top Live Chat Best Practices for 2022
November 29th, 2021 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

How Live Chat Improves the Digital Customer Experience
November 23rd, 2021 | Customer Experience, Live Chat

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

White Label Chat Service – What to Expect And How to Use For Your Business?
September 25th, 2021 | Live Chat

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

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5 Things to Look For In a White Label Live Chat Software
September 25th, 2021 | Live Chat

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

5 Reasons Why You Should White Label Live Chat
September 23rd, 2021 | Live Chat

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More

Live Chat Benchmarks: How Does Your Team Compare?
August 31st, 2021 | Live Chat

Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible.  As companies strive towards this + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

How to Use Live Chat to Support the eCommerce Customer Journey
June 27th, 2021 | Live Chat

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on + Read More

Transforming Customer Service in a Student’s World – a Q&A with Dawson College
June 22nd, 2021 | Live Chat

The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any + Read More

Live Chat KPIs are Essential – But How Can You Get Agents Onboard?
May 31st, 2021 | Live Chat

While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them + Read More

How to Measure the Success of your Live Chat Customer Support Team
April 28th, 2021 | Live Chat

As easy as it is to support customers with live chat, live chat customer support operations should never be run blindly. Knowing how your + Read More

4 Simple Reasons Why You Need Online Chat on Your Website
April 15th, 2021 | Live Chat

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!
Live Chat Benchmark Data & Best Practices for Financial Services & Banking
April 9th, 2021 | Live Chat

Today’s customer service expectations cross over industries. If a consumer has a positive experience in one industry, they’ll expect it in another. Because of this, today’s clients are likely to judge the customer + Read More