Higher Education Student Survey – The results are in! Discover what students really want from their school.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More
Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More
Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More
Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More
The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More
Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More
Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More
Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More
As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More
Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More
Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More
Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More
Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More
It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More
If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More
87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although + Read More
Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More
The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More
Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More
