Every academic year, over $2 billion in federal student grants go unclaimed.
What does this mean for student financial aid?
It means that higher education institutions should be doing more to support student access to funding. Digital omnichannel platforms like Comm100 can help.
As a financial aid professional in higher education, you need to manage a lot more than just finances. Comm100 digital omnichannel lets you easily connect with students on live chat to provide guidance, with ticketing and case management allowing you to stay on top of files that need follow-up.
Removing barriers is key to connecting with today’s students. By introducing Comm100 Live Chat, students can complete tuition payments without ever leaving a familiar chat window.
More sophisticated issues require follow-up, and that’s where Comm100 Ticketing comes in. With built-in ticketing and integrations possible with CRMs like Salesforce, Comm100 makes it easier than ever to stay on top of student accounts.
Finances are often a concern among students, and it’s your role as a financial aid professional to provide guidance. Comm100’s omnichannel platform allows you to connect with students on their terms.
It’s not always easy capturing student information during a transaction. By integrating with your digital campus systems, Comm100 Live Chat gives you confidence knowing who you’re communicating with.
Interpreting and relaying regulations can be a challenge even for seasoned professionals. With a chatbot, you can be confident that students are receiving accurate information every time they reach out.
When you need to gather supporting documents from students, live chat can help. With file sharing through live chat, you can send and receive files from visitors on your website through a simple drag and drop interface.
“Our students are mostly 17, 18 or 19 years old, and they naturally find live chat very easy to use.
It’s also very quick for them – they can hop on a chat, ask us a question, and have their answer in a minute – all from their mobile device”
— Derek Gaucher, Coordinator of IT Solutions, Dawson College
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Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.
Admissions officers need to be responsive to many stakeholders. Digital omnichannel makes engaging with staff and faculty easier and more efficient.
Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.
Students services support a wide cross-section of student life. When students reach out through digital channels, they need to reach the right person the first time.
IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.
To offer the best possible services, student counsellors should expand their digital reach. Students want to connect on their terms, and digital CX in higher education creates more opportunities to listen.
Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.