HIGHER EDUCATION > ADVISING & COUNSELING

Better experiences. Greater retention.

Take control of your caseload with the perfect blend of human-bot support.

ADVISING & COUNSELING

Overview
Benefits
Packages
Customer Stories
Resources

Improve the student experience at every stage of the academic journey

Students require diverse help throughout their academic life. Comm100’s omnichannel platform empowers Advising & Counseling teams to efficiently and helpfully tackle these issues – now and into the future.

Discover more channels in our platform

Live Chat

Improve efficiency while retaining a personal touch with real-time messaging, as well as audio and video chat, file sharing, co-browsing & auto-translation.

Bots & Automation

Automate common queries and tasks with Comm100’s chatbot and automation tools while keeping control over every conversation.

Ticketing & Messaging

Efficiently manage all your student inquiries from email, social media, and SMS from one easy-to-use platform so no student is left in the dark.

Take control of support volumes

Better manage high caseloads while ensuring every student gets the best, triaged support they need – quickly. It’s a win-win.

Slash caseload volume

Triage support requests across digital channels with automation to reduce overwhelming caseloads and improve in student satisfaction.

Reduce wait times

By embracing digital support and offering a range of communication channels, teams can stop wait times spiralling out of control while ensuring every student gets the appropriate support they need.

Transform agent training

Speed up and improve agent training and onboarding with a centralized knowledge base and agent-facing automation tools to support them in their learning and development.

Packages for Advising & Counseling

Advising Minor Edition

Talk to Us

R

Live Chat Plus

R

NLP Bot Plus

Advising Major Edition

Talk to Us

R

Live Chat Plus

R

NLP Bot Plus

R

Agent Assist

R

Co-browsing

R

Email & Ticketing

Advising Degree Edition

Talk to Us

R

Live Chat Ultra

R

NLP Bot Ultra

R

Email & Ticketing

R

Booking

R

Queue Management

What Comm100 success can look like for you

Increased student engagement with Comm100 Live Chat

Product used

Live Chat

Customer Stories

Deakin University

"Live chat is the perfect connection tool for our university. We’ve seen that our students now more than ever would rather chat to us online than come and visit us face-to-face or call."

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Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used