It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

HIGHER EDUCATION > ADVISING & COUNSELING

Better experiences. Greater retention.

Take control of your caseload with the perfect blend of human-bot support.

advising & counseling banner image
Standford Logo
UBC Logo
Open University logo
Queen's University Logo - testimonial
McMaster Logo
carleton university logo
Cambrian College logo
SJSU logo
Deakin University Logo - testimonial
Thompson Rivers University

Improve the student experience at every stage of the academic journey

Students require diverse help throughout their academic life. Comm100’s omnichannel platform empowers Advising & Counseling teams to efficiently and helpfully tackle these issues – now and into the future.

live chat icon_70x70 update

Live Chat

Improve efficiency while retaining a personal touch with real-time messaging, as well as audio and video chat, file sharing, screen sharing & auto-translation.

bot icon_70x70 update

Bots & Automation

Automate common queries and tasks with Comm100’s chatbot and automation tools while keeping control over every conversation.

Ticketing & Messaging icon

Ticketing & Messaging

Efficiently manage all your student inquiries from email, social media, and SMS from one easy-to-use platform so no student is left in the dark.

Cut wait times & meetings – Increase capacity & satisfaction

Facing a high student: advisor ratio, set up the resolution journey with maximum self-service & automation, and minimal meetings.

advising flow graphic

Take control of support volumes

Better manage high caseloads while ensuring every student gets the best, triaged support they need – quickly. It’s a win-win.

control of support volumes
slash caseload volume icon

Slash caseload volume

Triage support requests across digital channels with automation to reduce overwhelming caseloads and improve in student satisfaction.

slash caseload volume icon

Reduce wait times

By embracing digital support and offering a range of communication channels, teams can stop wait times spiralling out of control while ensuring every student gets the appropriate support they need.

slash caseload volume icon

Transform agent training

Speed up and improve agent training and onboarding with a centralized knowledge base and agent-facing automation tools to support them in their learning and development.

UBC Logo

“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart. Comm100 is not just a service provider; they are a dedicated partner committed to our success.

– Chris Oatman, Associate Director, Student Experience, Faculty of Science, UBC Science

Packages for Advising & Counseling

Advising Minor Edition

R

Live Chat Plus

R

Chatbot Plus

Advising Major Edition

R

Live Chat Plus

R

Chatbot Plus

R

Agent Assist

R

Email & Ticketing

Advising Degree Edition

R

Live Chat Ultra

R

Chatbot Ultra

R

Agent Assist

R

Email & Ticketing

R

Booking system

R

Queue Management

All Inclusive Bot Plan for Advising & Counseling

The All Inclusive Bot Plan is the complete chatbot & automation package for Advising & Counseling. It’s everything you need from just one vendor.

R

Generative Answers & Custom Answers Chatbots

R

Unlimited intents and answers

R

Complete bot setup, training and configuration

R

Monthly bot maintenance

R

Dedicated CSM with quarterly business & product roadmap reviews

R

Dedicated AI Architect for bot building, maintenance, and support

R

Access to product release beta programs

What Comm100 success can look like for you

Increased student engagement with Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Deakin University

"Live chat is the perfect connection tool for our university. We’ve seen that our students now more than ever would rather chat to us online than come and visit us face-to-face or call."

Learn more

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

Learn more

Improved recruitment with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Cambrian College

"The help and guidance from Comm100 during the development of our chatbot has been fantastic!"

Learn more

Resources to get you and your team ahead

Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.

higher education live chat benchmark stats featured image

Report

Higher Education Live Chat Benchmark Stats

How to Build a Higher Ed Student Counseling & Advising Chatbot that Doesn’t Suck featured image

Webinar

How to Build a Higher Ed Student Counseling & Advising Chatbot that Doesn’t Suck

SlideShare – Top 10 Use Cases for Chatbots in Higher Education featured image

Slides

Top 10 Use Cases for Chatbots in Higher Education

top 6 roundtable universities

Webinar

Roundtable: 6 Top Universities – How to Meet Student Support Expectations

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.