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It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
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HIGHER EDUCATION > ADVISING & COUNSELING
Take control of your caseload with the perfect blend of human-bot support.
Students require diverse help throughout their academic life. Comm100’s omnichannel platform empowers Advising & Counseling teams to efficiently and helpfully tackle these issues – now and into the future.
Improve efficiency while retaining a personal touch with real-time messaging, as well as audio and video chat, file sharing, screen sharing & auto-translation.
Automate common queries and tasks with Comm100’s chatbot and automation tools while keeping control over every conversation.
Efficiently manage all your student inquiries from email, social media, and SMS from one easy-to-use platform so no student is left in the dark.
Facing a high student: advisor ratio, set up the resolution journey with maximum self-service & automation, and minimal meetings.
Better manage high caseloads while ensuring every student gets the best, triaged support they need – quickly. It’s a win-win.
Triage support requests across digital channels with automation to reduce overwhelming caseloads and improve in student satisfaction.
By embracing digital support and offering a range of communication channels, teams can stop wait times spiralling out of control while ensuring every student gets the appropriate support they need.
Speed up and improve agent training and onboarding with a centralized knowledge base and agent-facing automation tools to support them in their learning and development.
“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart. Comm100 is not just a service provider; they are a dedicated partner committed to our success.”
– Chris Oatman, Associate Director, Student Experience, Faculty of Science, UBC Science
Advising Minor Edition
Live Chat Plus
Chatbot Plus
Advising Major Edition
Live Chat Plus
Chatbot Plus
Agent Assist
Email & Ticketing
Advising Degree Edition
Live Chat Ultra
Chatbot Ultra
Agent Assist
Email & Ticketing
Booking system
Queue Management
The All Inclusive Bot Plan is the complete chatbot & automation package for Advising & Counseling. It’s everything you need from just one vendor.
Generative Answers & Custom Answers Chatbots
Unlimited intents and answers
Complete bot setup, training and configuration
Monthly bot maintenance
Dedicated CSM with quarterly business & product roadmap reviews
Dedicated AI Architect for bot building, maintenance, and support
Access to product release beta programs
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
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How to Build a Higher Ed Student Counseling & Advising Chatbot that Doesn’t Suck
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Join thousands of organizations who have achieved human-bot harmony with Comm100.