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How Higher Education is Using AI Chatbots to Improve Student Engagement

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

4 Foundational Steps to Improving Service Delivery in Government
March 21st, 2022 | Customer Service

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More

The Top Customer Service Expectations that Brands aren’t Meeting
February 17th, 2022 | Customer Service

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand.  New data outlined in a + Read More

Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements
February 15th, 2022 | Customer Service, Live Chat

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

Guest blog: On-Demand Economy – How to Pivot Customer Service Practices to Give Consumers What They Want
February 15th, 2022 | Customer Service

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More

Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies
February 10th, 2022 | Customer Service

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More

5 Winning Customer Service Improvement Strategies for 2022
February 2nd, 2022 | Customer Service

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More

Top 3 Customer Service Trends to Expect in 2022
November 29th, 2021 | Customer Service

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

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Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

Contact Center Digital Transformation – The Essential Stages for a Smooth and Successful Transition
October 25th, 2021 | Customer Experience, Customer Service

Today’s customers expect digital communication channels from the businesses that they connect with. It’s well documented that millennials hate phone calls, and to meet the + Read More

The Role of Social Media in Higher Education – 5 Best Practices for Engagement
October 25th, 2021 | Customer Service

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no + Read More

Engaging with International Students – Top Tips for Higher Education
October 25th, 2021 | Customer Experience, Customer Service

Engaging with students is difficult in higher education. Engaging with international students in higher education is even more difficult. Besides potential language barriers, institutions also need + Read More

Increasing Student Engagement – How to Meet Gen Z’s Support Expectations
October 25th, 2021 | Customer Experience, Customer Service

Amid the Covid-19 pandemic, maintaining high levels of student engagement appeared to be a losing battle for many higher education institutions. Spring break 2020 heralded + Read More

Digital Transformation in Customer Service – Navigating Security Threats (Part 4 of 4)
September 29th, 2021 | Customer Service

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve + Read More

Digital Transformation in Customer Service – 5 Inspirational Success Stories (Part 3 of 4)
September 28th, 2021 | Customer Service

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation + Read More

How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction
September 25th, 2021 | Customer Service

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they + Read More

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation
September 23rd, 2021 | Customer Service

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every + Read More

Digital Transformation in Customer Service – The Building Blocks for Successful Digital Transition (Part 2 of 4)
September 22nd, 2021 | Customer Service

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part + Read More

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