It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

Find out more
Customer Service Trends Report herobanner
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service
Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the + Read More
Innovate or Stagnate: Top 4 Customer Service Trends for 2024
December 12th, 2023 | Customer Service

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

A Fair Guide to the Best Customer Service Automation Software
October 17th, 2023 | Customer Service

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

The Art of Customization – 6 Top Personalized Service Examples
September 26th, 2023 | Customer Service

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

Personalization in customer service – What is it and how to deliver it
August 1st, 2023 | Customer Service
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

blog featured image

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
February 21st, 2023 | Customer Service

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More

The State of Automated Customer Service in 2023
January 11th, 2023 | Customer Service
The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
Top 5 Higher Education Customer Service Trends for 2023
November 28th, 2022 | Customer Service, Higher Education

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More

Top 5 Customer Service Trends to Expect in 2023
November 23rd, 2022 | Chatbot, Customer Service

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More

How to Improve Student Support Services
November 13th, 2022 | Customer Service, Higher Education
How to Improve Student Support Services Meeting Sky-High Expectations in Higher Education Today’s students are CX-indulged. Thanks to technology, + Read More
How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
November 13th, 2022 | Customer Service
How to Improve Customer Service A Complete Guide of Tools, Tech & Tips We all know that customer service is important, but just how instrumental + Read More
A Complete Guide to Omnichannel Customer Service
November 13th, 2022 | Customer Service, Omnichannel
A Complete Guide to Omnichannel Customer Support The state of customer service is always changing, and brands must keep up. While offering just + Read More
A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]
November 13th, 2022 | Customer Service
A Complete Guide to Improving Customer Service in Government with Best Practices & Use Cases The gap between customer service in public and + Read More
How to Improve Credit Union Member Engagement
November 13th, 2022 | Customer Service
How to Improve Credit Union Member Engagement There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, + Read More
5 Customer Service Best Practices Every Successful Team Follows
October 26th, 2022 | Customer Service

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, screen sharing, file transfer, auto-translation, and more!