Blog

Most support operations have inefficiencies baked into their workflows: contacts that could have been self-served, tickets routed to the wrong agent, handoffs that + Read More about 11 tips to streamline customer service (and actually measure the results)

To evaluate AI customer service platforms for enterprise use, assess vendors across three layers and run procurement in parallel with the pilot. The + Read More about how to evaluate ai customer service platforms for enterprise use

When we surveyed sportsbook and iGaming operators worldwide with SBC Media, we found an interesting stat: zero operators said they aren’t considering AI + Read More about ai in igaming: why is adoption exploding?

ProProfs Chat works well for what it is: a lightweight live chat tool with a free single-operator plan and quick setup. Small businesses + Read More about 5 best alternatives to proprofs chat in 2026

Most support leaders track agent workload as a single number: chats per agent per month. It tells you something about capacity, but not + Read More about how much does ai reduce customer service agent workload in 2026?

Every customer service platform promises savings, yet very few show the math. That gap between vendor claims and actual proof is why most + Read More about how to calculate the roi of live chat and ai chatbots in 2026 (with real benchmarks)

When a Canadian organization shops for customer support software, the decision isn’t purely about features and pricing. It’s also about where customer data + Read More about the best canadian customer support software companies in 2026

Comm100 has spent more than 15 years at the forefront of customer support technology. Products have come and gone. Some we iterated on, + Read More about our approach to ai at comm100

When a patient sends your team a message asking about test results, medication refills, or insurance claims, that interaction contains protected health information + Read More about the 7 best hipaa-compliant ticketing systems in 2026

Healthcare organizations face a difficult balancing act. Patients expect fast, personalized support across multiple channels, yet every interaction involving protected health information (PHI) + Read More about the 7 best hipaa compliant customer support solutions in 2026

Customer support has long been treated as a cost center, absorbing budgets without generating direct revenue. But that perception is shifting rapidly. AI-powered + Read More about 9 ways ai can help companies reduce support costs in 2026

AI knowledge base software used to mean a searchable library of articles. In 2026, that definition is too small. Today, your knowledge base + Read More about the complete guide to choosing ai knowledge base software in 2026

The market for AI customer engagement software has matured considerably since the early chatbot experiments of the 2010s. Today’s platforms combine natural language + Read More about 10 best ai software for customer engagement across channels in 2026

An AI-first customer service strategy isn’t about replacing your agents with chatbots. It’s a fundamental rethinking of how support operations work, placing artificial + Read More about how to build an effective ai-first customer service strategy

LivePerson built its reputation as an enterprise conversational AI platform over two decades, powering customer messaging for some of the world’s largest brands. + Read More about top 7 alternatives to liveperson in 2026

The online gambling industry has reached a decision point. Facing higher regulatory costs, increased taxation, and tightening margins, operators are searching for technologies + Read More about ai agents are reshaping igaming player support: key findings from our latest industry research

Email remains a cornerstone of customer support. Despite the rise of chat, social media, and messaging apps, customers consistently choose email for non-urgent + Read More about the 10 best email ticketing software in 2026

Customer expectations have fundamentally shifted in the last few years. Previously, customer support was limited to either the phone or in-person visits. Then + Read More about transforming support quality assurance with ai