Higher Ed Admissions Report – Prospective Student Survey

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More