With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the reportWith more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More
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To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More
Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. New data outlined in a + Read More
Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More