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How to Create a Winning CSAT Improvement Plan for Your Team

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More

How to Streamline Customer Service – 7 Actionable Strategies
May 7th, 2024 | Customer Service, Omnichannel

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More

How to Improve Agent Productivity – Work Smarter, not Harder
April 22nd, 2024 | Customer Service

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More

Predictive Customer Service: AI’s Role in Anticipating Needs
April 10th, 2024 | Customer Service

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More

How to Improve CSAT Score – 6 Step Strategy
April 1st, 2024 | Customer Service

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More

How to Improve Service Delivery in Public Sector & Government – 4 Foundational Steps
March 15th, 2024 | Customer Service

Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More

Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | Chatbot, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

The Advantages and Disadvantages of Live Chat Support
March 6th, 2024 | Customer Service, Live Chat

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
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Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

Innovate or Stagnate: Top 4 Customer Service Trends for 2024
December 12th, 2023 | Customer Service

We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year + Read More

A Fair Guide to the Best Customer Service Automation Software
October 17th, 2023 | Customer Service

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

The Art of Customization – 6 Top Personalized Service Examples
September 26th, 2023 | Customer Service

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More

Personalization in customer service – What is it and how to deliver it
August 1st, 2023 | Customer Service
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, + Read More
Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
February 21st, 2023 | Customer Service

There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More

The State of Automated Customer Service in 2023
January 11th, 2023 | Customer Service
The State of Automated Customer Service in 2023 Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets + Read More
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Top 5 Higher Education Customer Service Trends for 2023
November 28th, 2022 | Customer Service, Higher Education

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More