Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More
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To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More
Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. New data outlined in a + Read More
Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More
