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Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More
![A Complete Guide to Improving Customer Service in Government [with Best Practices & Use Cases]](https://www.comm100.com/wp-content/uploads/2022/11/image/png/A-Complete-Guide-to-Improving-Customer-Service-in-Government-with-Best-Practices-Use-Cases-featured-image-1.png)
To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer + Read More
Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
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The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed + Read More
Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the + Read More
Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is + Read More
Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. New data outlined in a + Read More
Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More
The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if + Read More
When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix + Read More
Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not + Read More
The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never + Read More
