Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More
As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More
In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More
My phone rings. It’s a mobile number, and I’m expecting a call. I pick up the phone. An automated voice responds: “We are calling + Read More
Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More
If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More
AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrick’s groundbreaking + Read More
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More
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Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More