There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More
Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the reportThere’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More
As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More
In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the + Read More
My phone rings. It’s a mobile number, and I’m expecting a call. I pick up the phone. An automated voice responds: “We are calling + Read More
Picture this: A screen with four applications open, arranged in windowed tiles so you can still access the other five other applications hidden + Read More
If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More
AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrick’s groundbreaking + Read More
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for + Read More
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Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More