The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More
Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the reportThe benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More
New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More
It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More
As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More
There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More
The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More
Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More
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Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More
It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More
It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More
Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More
Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More
Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More