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Most iGaming operators have spent the last few years buying customer relationship management (CRM) and customer data platform (CDP) software to fix retention. + Read More about how customer support determines player lifetime value in igaming

Running an iGaming business is a wild ride. One minute you’re celebrating a spike in new signups, the next you’re wondering why your + Read More about 41 key metrics every igaming business should track

When we surveyed sportsbook and iGaming operators worldwide with SBC Media, we found an interesting stat: zero operators said they aren’t considering AI + Read More about ai in igaming: why is adoption exploding?

When a high-roller experiences a withdrawal delay during a live UEFA Champions League match, your live chat software response determines whether they stay + Read More about the best live chat software for igaming in 2026

In October 2025, Fast Track, a Malta-based CRM platform serving over 100 iGaming operators worldwide, suffered a cyberattack that exposed player names, addresses, + Read More about data protection challenges in igaming: what operators need to know in 2026

Gaming operators evaluating AI chatbots face an overwhelming market. Hundreds of platforms claim to automate customer support, but most were built for e-commerce, + Read More about the best ai chatbots for gaming

A new series of industry research from SBC Media and Comm100 surveyed sportsbook and iGaming operators worldwide about their customer support operations. The + Read More about the state of customer support in igaming: what three industry surveys reveal about ai, retention, and responsible gambling

Arizona legalized sports betting in April 2021 through House Bill 2772, launching retail and mobile betting on September 9, 2021. The state’s regulatory + Read More about arizona responsible gambling: rules, regulations & guidelines

Arkansas voters approved casino gaming and sports betting through Amendment 100 to the state constitution in November 2018, launching retail sports betting in + Read More about arkansas responsible gambling: rules, regulations & guidelines

The District of Columbia legalized sports betting through the Sports Wagering Lottery Amendment Act of 2018, which became law on May 3, 2019, + Read More about district of columbia responsible gambling: rules, regulations & guidelines

The online gambling industry has reached a decision point. Facing higher regulatory costs, increased taxation, and tightening margins, operators are searching for technologies + Read More about ai agents are reshaping igaming player support: key findings from our latest industry research

Massachusetts has emerged as a national leader in responsible gambling regulation, combining casino gaming oversight with one of the most comprehensive public health + Read More about massachusetts responsible gambling: rules, regulations & guidelines

Florida’s responsible gambling requirements are defined by a combination of state slot-machine gaming statutes and rules and responsible gambling safeguards included in the + Read More about florida responsible gambling: rules, regulations & guidelines

Rhode Island operates two casinos (Twin River Lincoln, Tiverton) with VLTs, table games, sports betting (Sept 2019), and iGaming (authorized June 2023). Rhode + Read More about rhode island responsible gambling: rules, regulations & guidelines

The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the + Read More about 10 proven strategies for retaining igaming players 

Michigan is home to an expansive gaming market that includes traditional casino gaming, a state lottery, horse racing, and both retail and online + Read More about michigan responsible gambling: rules, regulations & guidelines

Illinois operates one of the nation’s most expansive gaming markets with 17 casinos, over 36,000 video gaming terminals, and comprehensive sports betting legalized + Read More about illinois responsible gambling: rules, regulations & guidelines

Connecticut has a modern, highly regulated gambling framework that covers online casino gaming, retail and online sports wagering, fantasy contests, keno, and online + Read More about connecticut responsible gambling: rules, regulations & guidelines

Overview Colorado operates a distinct limited gaming market authorized in three historic mountain towns: Black Hawk, Central City, and Cripple Creek. The state’s + Read More about colorado responsible gambling: rules, regulations & guidelines