Are you meeting your students’ sky-high support expectations?

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

Every year, we dig into the Comm100 platform to uncover the latest live chat benchmarks so you can understand where your team is + Read More

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More

Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. They need to offer + Read More

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies + Read More

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it?  Statistics show that + Read More