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Implementing Proactive Chat Initiatives to Reduce Shopping Cart Abandonment
June 5th, 2024 | Live Chat

Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More

Higher Education Chatbots – Everything You Need to Know
April 7th, 2024 | Higher Education, Live Chat
Chatbots for Colleges & Universities   – 101 Guide for Higher Education Automation In the competitive world of higher education, providing + Read More
How to Increase Trust in Government with Digital Communication
March 20th, 2024 | Chatbot, Live Chat

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

The Advantages and Disadvantages of Live Chat Support
March 6th, 2024 | Customer Service, Live Chat

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

Comm100 Releases Annual Live Chat Performance Benchmarks for 2024
January 29th, 2024 | Live Chat

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More

Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education
July 27th, 2023 | Live Chat

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

Live Chat Security For Higher Education [All You Need To Know]
May 16th, 2023 | Higher Education, Live Chat

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More

Personal Touch in Digital Banking: How Live Chat Humanizes the Customer Experience
May 4th, 2023 | Live Chat

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | Chatbot, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
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Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging
April 17th, 2023 | Live Chat

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More

Empowering Patients: The Role of Live Chat in Making Healthcare More Accessible
April 12th, 2023 | Live Chat

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More

6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

Higher Ed Admissions Survey – Live Chat Emerges as Students Top Choice
March 7th, 2023 | Higher Education, Live Chat

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More

Live Chat for Higher Education – The Ultimate 101 Guide
February 1st, 2023 | Higher Education, Live Chat
Live Chat for Colleges & Universities- The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline, + Read More
Live Chat Benchmarks 2023 – Data You Need to Improve Team Performance
January 18th, 2023 | Live Chat

Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More

5 Costly Impacts of Falling Behind on Digital Student Engagement
December 7th, 2022 | Higher Education, Live Chat

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

A Comprehensive Guide to Live Chat Software
November 13th, 2022 | Live Chat
A Comprehensive Live Chat Software Guide for Customer Service Customer service expectations have never been higher. Thanks to the development of + Read More
5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Agent Performance for Chat Support – 9 Metrics for Live Chat KPIs
September 28th, 2022 | Live Chat

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

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Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
September 27th, 2022 | Live Chat

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More