Get the latest live chat benchmark data broken down by team size & industry

Read more

Higher Education Guide - How to meet your students' sky-high support expectations

Increase student engagement & satisfaction with these proven strategies

Read now
HE hero banner
A Comprehensive Guide to Live Chat Software
November 13th, 2022 | Live Chat
A Comprehensive Guide to Live Chat Software Customer service expectations have never been higher. Thanks to the development of technology, consumers + Read More
5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
September 28th, 2022 | Live Chat

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
September 27th, 2022 | Live Chat

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

How to Increase Student Enrollment in Higher Education for 2023
September 13th, 2022 | Chatbot, Higher Education, Live Chat, Omnichannel

It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More

Comm100 Messaging Software – Live Chat, Messenger and Secure Messaging
September 13th, 2022 | Live Chat

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

Planning Your Live Chat Experience: How Many Agents Do I Need?
September 6th, 2022 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

18 Live Chat Best Practices to Help You Deliver Superior Customer Service
September 4th, 2022 | Live Chat

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

Top 8 Live Chat Benefits You Have to Know
August 22nd, 2022 | Live Chat

If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More

blog featured image

Be in the know!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.

4 Reasons Why Credit Unions Need to Offer Live Chat in 2022
August 4th, 2022 | Live Chat

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
July 19th, 2022 | Live Chat

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

Why do Universities & Colleges Choose Comm100 Live Chat?
June 23rd, 2022 | Higher Education, Live Chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

4 Obstacles You Face Without Live Chat Software
June 1st, 2022 | Live Chat

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

How Higher Education Suffers Without Digital Student Engagement
May 23rd, 2022 | Higher Education, Live Chat

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

4 Reasons Why Government Live Chat Software is Critical in 2022
March 14th, 2022 | Live Chat

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Should Higher Education Offer Live Chat for Students?
February 24th, 2022 | Higher Education, Live Chat

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

Comm100 Live Chat
The world’s most powerful live chat software
Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more!