Customer Service Industry Trends 2024 

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More

Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More