With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
Read the reportWith more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More
Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More
Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More
The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More
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It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More
Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More
After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More
Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More
If you’re reading this blog post, you probably already know that live chat software is used to chat directly with your website visitors + Read More
Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More
Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More
Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More
The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More
Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More