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Higher Ed Admissions Report – Prospective Student Survey

Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability. 

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Higher Education Student Engagement Report – Survey Data herobanner
Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education
July 27th, 2023 | Live Chat

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More

Live Chat Security For Higher Education [All You Need To Know]
May 16th, 2023 | Higher Education, Live Chat

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More

Personal Touch in Digital Banking: How Live Chat Humanizes the Customer Experience
May 4th, 2023 | Live Chat

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | Chatbot, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
Securing Healthcare Communication: Comm100’s HIPAA Compliant Messaging
April 17th, 2023 | Live Chat

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More

Empowering Patients: The Role of Live Chat in Making Healthcare More Accessible
April 12th, 2023 | Live Chat

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More

Higher Education Chatbots – Everything You Need to Know
March 27th, 2023 | Higher Education, Live Chat
Higher Education Chatbots– Everything You Need to Know In the competitive world of higher education, providing students with the very best support + Read More
6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

Higher Ed Admissions Survey – Live Chat Emerges as Students Top Choice
March 7th, 2023 | Higher Education, Live Chat

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More

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Live Chat for Higher Education – The Ultimate 101 Guide
February 1st, 2023 | Higher Education, Live Chat
Live Chat for Higher Education- The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline, student + Read More
Live Chat Benchmarks 2023 – Data You Need to Improve Team Performance
January 18th, 2023 | Live Chat

Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More

5 Costly Impacts of Falling Behind on Digital Student Engagement
December 7th, 2022 | Higher Education, Live Chat

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

A Comprehensive Guide to Live Chat Software
November 13th, 2022 | Live Chat
A Comprehensive Guide to Live Chat Software Customer service expectations have never been higher. Thanks to the development of technology, consumers + Read More
5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
September 28th, 2022 | Live Chat

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More

Comm100 Data Security – How Comm100 Keeps You and Your Customers Safe
September 27th, 2022 | Live Chat

The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More

Comm100 Messaging Software – Live Chat, Messenger and Secure Messaging
September 13th, 2022 | Live Chat

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More

Planning Your Live Chat Experience: How Many Agents Do I Need?
September 6th, 2022 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More

11 Live Chat Best Practices to Help You Deliver Superior Customer Service
September 4th, 2022 | Live Chat

Note: This blog post was originally published in January 12th, 2017. Because it is one of our most popular posts, we have updated + Read More

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