The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More
It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the dataThe immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More
Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More
Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority + Read More
One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. Hackers now look + Read More
Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one + Read More
All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To + Read More
Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the + Read More
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With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More
Millions of live chat data points pass through the Comm100 platform every year. To help organizations improve their team’s performance, as well as + Read More
Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand + Read More
The relationship between customers and businesses is built around trust. Unfortunately, many organizations are falling short and an incredible 99% of customers now + Read More
Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. + Read More