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4 Reasons Why Credit Unions Need to Offer Live Chat in 2022
August 4th, 2022 | Live Chat

Editor’s note: This post was originally published in December 13th, 2021 and has been updated for comprehensiveness. Today’s credit unions have to contend + Read More

4 Stats that Show How Universities can Increase Enrollment 
August 1st, 2022 | Chatbot, Live Chat, Omnichannel

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

Live Chat Security: Everything You Need to Know for Secure Live Chat
July 19th, 2022 | Live Chat

Editor’s note: This post was originally published in January 5th, 2021 and has been updated for comprehensiveness. Live chat software connects website visitors + Read More

Why do Universities & Colleges Choose Comm100 Live Chat?
June 23rd, 2022 | Live Chat

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More

4 Obstacles You Face Without Live Chat Software
June 1st, 2022 | Live Chat

The global live chat software market was valued at $590 million in 2016. Fast forward only 7 years and it is projected to + Read More

How Higher Education Suffers Without Digital Student Engagement
May 23rd, 2022 | Customer Experience, Live Chat

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More

How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

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4 Reasons Why Government Live Chat Software is Critical in 2022
March 14th, 2022 | Live Chat

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience + Read More

Should Higher Education Offer Live Chat for Students?
February 24th, 2022 | Live Chat

Digital channels and technology have transformed how customers receive support, and live chat has emerged as one of the most popular communication channels + Read More

Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements
February 15th, 2022 | Customer Service, Live Chat

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. This has led public organizations to offer new + Read More

How to Improve the Live Chat Experience in 2022
January 25th, 2022 | Customer Experience, Live Chat

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp, live chat is by + Read More

Live Chat Metrics 2022 – Benchmark Data
January 18th, 2022 | Live Chat

Every year, we dig into the Comm100 platform to uncover the latest live chat benchmarks so you can understand where your team is + Read More

A Shopping Checklist to Find the Best Government Live Chat
January 5th, 2022 | Live Chat

It’s unarguable that live chat can help improve communication between government and citizens and be a major component of improving customer service government. + Read More

Top Live Chat Best Practices for 2022
November 29th, 2021 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

How Live Chat Improves the Digital Customer Experience
November 23rd, 2021 | Customer Experience, Live Chat

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this.   Although + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

White Label Chat Service – What to Expect And How to Use For Your Business?
September 25th, 2021 | Live Chat

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can + Read More

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