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Customer Service Industry Trends 2024 

Dig deep into five customer service predictions that are expected to have a lasting and powerful impact far beyond the year. 

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ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
April 6th, 2024 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
March 25th, 2024 | Chatbot

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More

Top 10 Chatbot Fails and How to Avoid Them
March 24th, 2024 | Chatbot

Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More

Top 5 Benefits of Chatbots in Customer Service
March 21st, 2024 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

How to Increase Trust in Government with Digital Communication
March 20th, 2024 | Chatbot, Live Chat

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More

Chatbot Pros & Cons in Customer Service & Support
March 14th, 2024 | Chatbot, Customer Service

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2024 | Chatbot

It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony
January 17th, 2024 | Chatbot, Customer Service
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the + Read More
Generative AI Customer Service: The Benefits & Challenges
January 2nd, 2024 | Chatbot, Customer Service

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s + Read More

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How Does Generative AI Work? – A Simplified Explanation
December 18th, 2023 | Chatbot

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much + Read More

Enhancing Citizen Engagement: AI in Government Communication
November 21st, 2023 | Chatbot

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in + Read More

ChatGPT Customer Service – Should My Team Be Using it?
October 9th, 2023 | Chatbot, Customer Service

The sudden birth of ChatGPT into the mass market has created as many questions as it provides answers.  Hailing from OpenAI’s cutting-edge technology, + Read More

Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | Chatbot, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | Chatbot

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

AI Chatbots are Improving Customer Experience Faster than Expected
June 12th, 2023 | Chatbot, Customer Experience

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More

Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | Chatbot, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
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