Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.
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Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability.
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With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More
If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More
The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More
It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More
As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More
Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More
Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can + Read More
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Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More
The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While + Read More
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More
Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More
It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More
You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More
Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More
Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More
As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More
Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More
