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Top 5 Benefits of Chatbots in Customer Service
August 10th, 2022 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

What is a Chatbot and How Do Customer Service Teams Use Them?
August 8th, 2022 | Chatbot

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

4 Stats that Show How Universities can Increase Enrollment 
August 1st, 2022 | Chatbot, Live Chat, Omnichannel

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

How to Build a Chatbot in 8 Steps without Coding
July 5th, 2022 | Chatbot

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More

4 Chatbot Customer Service Use Cases for Every Industry
June 15th, 2022 | Chatbot

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More

Banking AI Chatbots – Benefits, Use Cases & ROI
May 5th, 2022 | Chatbot

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More

How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

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The Real Benefits of Chatbots in Higher Education
April 20th, 2022 | Chatbot

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More

What are the Benefits of Local Government Chatbots? 
April 12th, 2022 | Chatbot

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More

3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

4 Ideas to Increase Credit Union Membership
March 23rd, 2022 | Chatbot, Live Chat

As financial institutions emerge from the disruption of the pandemic, credit unions find themselves in an interesting position. By all available metrics, this + Read More

3 Reasons it’s Now Time for Chatbots for Credit Unions
March 6th, 2022 | Chatbot

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want + Read More

How to Choose the Best Chatbots for Higher Ed
December 7th, 2021 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best higher education chatbot + Read More

5 Reasons Why Colleges & Universities Need Live Chat & Chatbots

Today’s students are digital nomads. Technology doesn’t just come easy to them – it’s where they want to interact. If colleges and universities want to improve + Read More

Top 4 Steps to Integrate Chatbots into Customer Service
November 10th, 2021 | Chatbot, Customer Experience, Customer Service

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the + Read More

Chatbot vs. Live Chat: Which is Better for your Customer Service?
July 20th, 2021 | Chatbot, Live Chat

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are + Read More

Task Bot: Simple but Effective 24/7 Automated Support
June 8th, 2021 | Chatbot, News & Updates

24/7 support is becoming commonplace among well-resourced teams. Automation is too, passing off routine and repetitive tasks to technology like chatbots so agents have more time to spend on complex or high-value tasks, + Read More

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