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Higher Ed Admissions Report – Prospective Student Survey

Find out how students want to be supported and engaged by prospective schools, from preferred channels and chatbot opinions, to importance of speed and 24/7 availability. 

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Human-bot Harmony – Perfect the Balance of Human & Bot Engagement
September 3rd, 2023 | Chatbot

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a + Read More

A Deep Dive into Chatbot Automation – What is it & Why You Need it
August 8th, 2023 | Chatbot

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses + Read More

ChatGPT and Higher Education – How Can Colleges Benefit from the Tech
July 19th, 2023 | Chatbot, Higher Education

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More

How Thompson Rivers University Automates 83% of Prospective Student Inquiries
July 11th, 2023 | Chatbot, Higher Education

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment + Read More

How to Choose a Chatbot Platform – Ask These Key Questions
July 4th, 2023 | Chatbot

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and + Read More

AI Chatbots are Improving Customer Experience Faster than Expected
June 12th, 2023 | Chatbot, Customer Experience

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot + Read More

Unleashing the Power of Automation – The 5 Most-Used Automated Customer Service Examples
May 23rd, 2023 | Chatbot, Customer Service

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their + Read More

Higher Ed Admissions – Strategies for Increasing Student Enrollment
April 22nd, 2023 | Chatbot, Higher Education, Live Chat
Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% from private + Read More
6 Tried & Tested Customer Service Improvement Strategies

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing + Read More

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How to Choose the Best Chatbots for Higher Education
March 21st, 2023 | Chatbot

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and are now looking for the best chatbots for higher + Read More

The Future of Higher Ed Admissions – Student Survey Reveals Overwhelming Chatbot Acceptance
March 13th, 2023 | Chatbot, Higher Education

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More

ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks
February 13th, 2023 | Chatbot, Higher Education

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More

Top 5 Use Cases for Universities Using Chatbots
February 12th, 2023 | Chatbot, Higher Education

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More

The 4 Most Effective Chatbot Examples
December 7th, 2022 | Chatbot

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More

Top 5 Customer Service Trends to Expect in 2023
November 23rd, 2022 | Chatbot, Customer Service

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More

A Comprehensive Guide to Chatbot Software
November 13th, 2022 | Chatbot
A Comprehensive Guide to Chatbot Software In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and + Read More
The Essential Chatbot Success Metrics
November 2nd, 2022 | Chatbot

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More

Guest Blog: 10 Chatbot Features that Make Your Bot More Helpful to Customers
October 19th, 2022 | Chatbot, Customer Service

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

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