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Top 5 Customer Service Trends to Expect in 2023
November 23rd, 2022 | Chatbot, Customer Service

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer + Read More

A Comprehensive Guide to Chatbot Software
November 13th, 2022 | Chatbot
A Comprehensive Guide to Chatbot Software In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and + Read More
The Essential Chatbot Success Metrics
November 2nd, 2022 | Chatbot

Chatbots have steadily grown in popularity to become a key component of customer service today.  With an AI chatbot in place, organizations can + Read More

Guest Blog: 10 Chatbot Features that Make Your Bot More Helpful to Customers
October 19th, 2022 | Chatbot, Customer Service

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers + Read More

5 Digital Strategies that Increase University Enrollment
October 12th, 2022 | Chatbot, Higher Education, Live Chat

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More

Bringing Automation to Customer Service – 5 Chatbot Examples for Any Industry
October 10th, 2022 | Chatbot, Customer Service

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to + Read More

Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed
September 19th, 2022 | Chatbot

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior + Read More

How to Increase Student Enrollment in Higher Education for 2023
September 13th, 2022 | Chatbot, Higher Education, Live Chat, Omnichannel

It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United + Read More

Top 5 Benefits of Chatbots in Customer Service
August 10th, 2022 | Chatbot

You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More

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What is a Chatbot and How Do Customer Service Teams Use Them?
August 8th, 2022 | Chatbot

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is + Read More

How Higher Education is Using AI Chatbots to Improve Student Engagement
July 18th, 2022 | Chatbot, Higher Education

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More

How to Build a Chatbot in 8 Steps without Coding
July 5th, 2022 | Chatbot

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver + Read More

4 Chatbot Customer Service Use Cases for Every Industry
June 15th, 2022 | Chatbot

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the + Read More

Banking AI Chatbots – Benefits, Use Cases & ROI
May 5th, 2022 | Chatbot

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Technology leaders like Amazon and Apple + Read More

How to Accelerate Credit Union Digital Transformation
May 4th, 2022 | Chatbot, Live Chat

Credit union member expectations are changing and changing fast. While telephone and email were once the go-to support channels, today’s members now expect + Read More

The Top 4 Credit Union Technology Trends to Watch
April 21st, 2022 | Chatbot, Live Chat

Credit unions may be a part of the banking industry, but they and their members are unique within this world. While banks are + Read More

The Real Benefits of Chatbots in Higher Education
April 20th, 2022 | Chatbot, Higher Education

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. Today’s students have sky-high customer + Read More

What are the Benefits of Local Government Chatbots? 
April 12th, 2022 | Chatbot

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new + Read More

3 Successful Higher Ed Chatbot Use Cases
April 11th, 2022 | Chatbot, Higher Education

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and + Read More

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